We recently stayed at this hotel as a group of six (three couples) for a short family trip to D.C. We checked in very-late Thursday night (around midnight) and left Sunday morning. Both check-in and check-out were relatively quick and problem-free. We completed most of the check-in process online and for check-out, the hotel provided us with a preview bill a day prior to checkout for verification of charges which we thought was rather convenient. In both instances, the staff was professional, courteous and very accomodating.
In regards to the actual hotel room, we were very pleased with the arrangement (perfect for traveling families that want to room together). We had a two-bedroom suite with living room and mini-kitchen. One room had a queen/king sized bed and it's own private bathroom and then the other room had two double beds and it's own separate bathroom. There was then an entirely separate living room area with dining table and a mini-kitchen equipped with oven, dishwasher, microwave and fridge. Very spacious, relatively clean, and definitely very homey. Also, there were three large flat-screen tvs, granite countertops, and towels were plentiful. Our only complaints: the shower curtains are set too high - therefore making them too short at ground level...despite the raised tile frame, water escapes the general shower area and puddles into the remaining bathroom floor. Tubmats become instantly soaked with water. Our advise: roll up a towel and block the space inbetween the frame and the shower curtain...prevents the water from coming out. Also, our shower was a little grimmy - mildew had formed in a couple of spots and the counter tops looked like they hadn't been wiped down. Not so much a flaw of the hotel itself; perhaps moreso an unattentive housekeeping staff.
Room aside, the hotel is rather simple and quaint. Average-sized lobby with seating, two computers for internet access, and then a small coffee stand. There is an outside patio seating area as well as a roof-top pool; although being February, our timing was off for access to either. Breakfast was ok - definitely a large selection: hot station with eggs, sausage, and french toast, then separate stations for oatmeal, cereal, pastries, bread, waffles, fruit, and yogurt. Definitely something for everyone, but perhaps not as refined on the quality side.
By far the best feature of this hotel is its location. We were in walking distance to the metro station (watch out for the steep escalator down!) and to the outdoor Bethesda shopping area. What a great area! Lots of stores and boutiques, coffee shoppes, restaurants and casual bars - lots to do, visit and see. And the area is bustling with people of all ages - families, young couples, kids, older folks - there is a comfortable sense of security, amidst a hometown community vibe. Great place to stroll after dinner. Look for the Barking Dog bar (great place for a drink), McCormick's restaurant, Fancy Cakes by Leslie (great cupcakes) and make sure to check out the clothing stores, the art galleries and the design-your-own-pottery shop!
Other comments: Parking is not free - I believe we paid $18/night during the week, but the hotel was nice enough to recommend a free parking garage across the street for the weekend nights. The valet folks are very timely during the week (but, if you park in the free garage on the weekends, you have to get your own car).
Also - some other reviewers mentioned construction. There is indeed a Hilton Garden Inn being built across the street to the hotel (alongside the backside). However, related noise was minimal - we barely heard anything, but it could have been a coincidence. If concerned, just ask for a room facing the main road.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.