I am writing this while I am still at the hotel. I thought I would write this after I got back home, but tonight was the straw that broke the camel's back.
Residence Inn is a great chain. The have a wonderful concept for a hotel and some locations fully embrace that concept and provide not only a wonderful breakfast, but also a really great evening meal. This location however, is not one of those locations.
The hotel is really a nice hotel. It is a very convenient location that is about a half a block away from the Bethesda Metro elevator. The hotel has wonderful furniture and just about everything in terms of being a hotel are top notch. This is really a great location and you couldn't ask for a more convenient place to stay. It is a few blocks from quite a few restaurants and a very safe location to stay in.
Now back to that breakfast. I stayed here for several days. When I leave, it will have been six days. Quite a long haul and I guess most people don't stay that long. This makes things like the breakfast very important to me because I appreciate quality in the food that I eat as well as variety. I am no so sure you get both here. You do get free breakfast. But it seems to be the exact same breakfast. Scrambled eggs, potatoes, sausage patties or turkey bacon. There are other stuff....like waffles or stale bread, but I am on a high protein diet and can't have carbs.
There is an evening meal/snack that they offer on Tuesday through Thursday. Tuesday it was BBQ chicken. I am guessing the immigrant workers they have working here don't have BBQ back where the come from, least they would have actually had BBQ sauce out to put on the chicken! Also, they wouldn't have baked the chicken in pans and made them hard as rocks. But if you didn't like that chicken, they gave you another opportunity because the next night they had fajitas with, yes, the left over BBQ....eh, baked chicken. The cut it into strips and throw it into a big serving dish...the same one that the scrambled eggs go in for breakfast...and that is their version of fajitas. No onions...no bell peppers....no taco or salsa flavoring.
And what probably ticked me off the most was the complete lack of anything to drink if you were on a sugar free diet. I asked the staff and they said I could have hot coffee....hot tea.....lemonade or water but nothing cool that like ice tea. I did complain to the front desk after the Tuesday night pretend BBQ chicken night but apparently customer complaints and suggestions are not that valued.
I do stay at Residence Inn a lot. I am a Marriott Gold Rewards member but that fact was lost on the staff when I complained about the lack of a drink for people who don't want sugar drinks. Let's see what they say when I write into Marriott to complain off the Rewards website.
This is a very nice hotel for sleeping. The bedding is comfortable and the heater/AC works very well. The plumbing has some problems as the hot water couldn't hold the same temperature for over 10 seconds.The bath towels are not that soft but they weren't sand paper like a recent Courtyard I stayed at in Phoenix at the airport, but they could be softer.
Now for the $100,000 question. Would I stay here again? No and yes. No, not if the other Residence Inn I like to stay at is available. The RI at Arlington Courtyard is my preferred choice even though it is farther away and takes a subway transfer to get to where I need to go. Yes, if nothing else if available.
Overall I am guessing this hotel was sold and bought by some group that is cutting corners to save money and maximize profits. I understand that but for a little extra, they could first class and get more business making even more profit. I might be a dinosaur and my expectations are so over the top that the hotel will laugh when the read this and order more ice water for the evening meal, but I am hoping that my comments make them take some action and increase the quality and variety of the food they serve.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.