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“Perfect when visiting NIH” 5 of 5 stars
Review of Bethesda Marriott

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Bethesda Marriott
3.5 of 5 Hotel   |   5151 Pooks Hill Road, Bethesda, MD 20814   |  
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Ranked #7 of 11 Hotels in Bethesda
Iowa City, Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Perfect when visiting NIH”
5 of 5 stars Reviewed October 4, 2009

The hotel was lovely...the staff could not have been more accommodating. I was beginning a trial at NIH and really needed a relaxing place to stay after a long day of tests, etc. On our first morning, my mother and I discovered we had nothing but cold water in our bathroom. We informed the desk, and were assured it would be fixed. At the end of the day, we found we still had nothing but cold showers. The person at the desk was very apologetic, telling us that there was a note saying it had been fixed. But, since it had not been fixed, we were moved to a concierge floor, given free internet, and many coupons for free coffee. Not only did we now have hot showers, we were exceedingly impressed with the desire of the staff to make our stay as pleasant as possible. The hotel has a shuttle to the NIH, and if you're travelling at off times, just schedule a pick-up at the desk and they will take care of you. I cannot recommend this hotel enough. I will be returning to the NIH weekly for the next two months, and have already booked the Marriott for every trip. Thank you to the staff at Pooks Hill Rd!

  • Stayed September 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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270 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lexington MA
Top Contributor
61 reviews 61 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 30, 2009

My husband and I have used this hotel numerous times for weekend stays when the rates were especially attractive--I usually check other alternatives before booking. We request and have always gotten a high floor, extra towels, and a small refrigerator (no charge for this). Our king rooms have been large, well-lit, and clean; the beds at this and other Marriotts are extremely comfortable. Service is good; the staff are pleasant and very responsive to any complaint.

We have often taken advantage of the indoor/outdoor pool and the exercise facilities. Both are well maintained. The indoor part of the pool has warm water and is very suitable for kids. The fitness center provides clean headphones and fresh fruit.

The hotel's location is convenient only for someone with a car. We have never used the shuttle, but I've heard other guests complaining about the schedule. A reliable shuttle would definitely be a plus, since the hotel is quite handy to downtown Bethesda and the Metro. We avoid the parking fee by parking on the street--very easy on the weekend, a bit more challenging but still feasible during the week.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ireland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 12, 2009

Good hotel. Concierge level is nothing special. Service good.

  • Stayed May 2009, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston,Texas
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 16, 2009

This is my second stay at this hotel. The rooms are very nice with extremely comfortable beds. Request a room on a higher floor, not the wings. Starbucks opposite the elevators is very convenient for good morning coffee. Enjoyed the bar but did not eat in the restaurant. I had a great AAA rate, The staff was very accomodating and let us check in early and check out late. My only complaint is the $12 per day parking fee for guests. There is no other place to park other than their large parking lots. This is not downtown Bethesda with little parking available. Restaurants and shopping are available all up and down Rockville Pike Road/Wisconsin Ave (5 - 10 minute drive time).

  • Stayed March 2009
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Silver Spring, Maryland
Top Contributor
94 reviews 94 reviews
67 hotel reviews
Reviews in 64 cities Reviews in 64 cities
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed January 25, 2009

I traveled with a colleague in order to do business at NIH (campus, and other buildings in Bethesda housing NIH extramural institutes). Although Pooks Hill Marriott (aka Bethesda Marriott) is near NIH, Bethesda MD, and the nearby offices and attractions, it is impossible to get from there to any of them. You are dependent on their shuttle, which runs irregularly (despite their promise that it ran every thirty minutes), or on cabs. The bell service was terrible at getting cabs, and put us in towncars and promised high fees to the driver without asking us (even though there were metered cabs right there). You would be much better off at the Hyatt, Bethesda Marriott North, the Hilton (formerly Doubletree) since all of those are on the subway line. Pooks Hill needs to sort out its bell captain and its shuttle service or it will ruin any return business it might have been able to generate.

Stayed January 2009, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 16, 2008

This hotel is about 1 mile north of downtown Bethesda, MD and just off I-270 and the Washington, DC Beltway I-495. It is convenient for driving to Rockville, MD; Bethesda, MD; and most areas around NW Washington, DC. However, there are no places (such as restaurants or stores) that are comfortable walking distance. We knew about this location, so it was not a problem for us.

ROOMS: The rooms are a bit dated and not too large; however, our room was clean and we did get turn-down service with snacks. Not fantastic, but we got internet service ($12/day) and a really nice flat-screen TV.

FOOD: We were moderately satisfied with the food. The Sunday Brunch is very, very good. Good food, lots of choices and enjoyable. The lunches and dinners are OK. The main place to eat is Italian, and it's OK. They also had hot cider and treats in the lobby for all guests. There is also a small Starbucks in the lobby gift-shop. The concierge level breakfast was very satisfying.

POOL/WORKOUT: The pool and workout room are nice. The workout room has cardio (treadmills and elliptical, but NO stair-climber!) as well as some free weights. Each locker room has a sauna and the pool is an indoor/outdoor pool (decent size) with an indoor Jacuzzi.

STAFF: The staff is very friendly and nice, but you might have a longish wait for food at the restaurant.

OVERALL: It was a pretty good stay, but probably does not merit the often expensive weekday rates (weekend rates are much less and well worth the cost).

  • Liked — Sunday Brunch
  • Disliked — Not many lunch/dinner options
  • Stayed December 2008, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 15, 2008

A very disappointing stay. The room was dark and worn down with a noisy aircon. The service was mediocre - e.g. problems with room service orders, half-hearted room make up, not delivering the dry cleaning (so I had to track it down in the middle of the night after business meetings).

Recently returning from business roundtrips to several cities in India and Korea, it is quite impressive that the Marriott Bethesda is my worst hotel experience for a long time.

This hotel may be OK for the budget traveller, but it doesn't live up to the expectations of a business class hotel.

  • Liked — Checkout was quick.
  • Disliked — The room
  • Stayed November 2008, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bethesda Marriott

Address: 5151 Pooks Hill Road, Bethesda, MD 20814
Location: United States > Maryland > Bethesda
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 11 Hotels in Bethesda
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bethesda Marriott 3.5*
Number of rooms: 407
Official Description (provided by the hotel):
Experience the comforts of the distinctive Bethesda Marriott, a premier Maryland hotel where spacious guest rooms, luxury amenities and attentive service set the pace for an exceptional stay. Conveniently situated in the thriving Capital Region northwest of Washington, D.C., The list of things to do is endless as guests find themselves surrounded by hundreds of restaurants, art galleries, museums and shopping. Located only two miles from downtown Bethesda, our hotel's fine services include complimentary shuttle service to the downtown district and other local destinations including the National Institute of Health, White Flint Mall and the Metro's Red Line which provides continuous service to downtown Washington, D.C. Guests also enjoy direct access to I-270 and I-495 from our sophisticated Bethesda, MD hotel. Boasting 18,500 square feet of flexible, state-of-the-art event space, our hotel is ideal for corporate meetings, professional gatherings and elegant wedding receptions. ... more   less 
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Also Known As:
Bethesda Marriott Hotel Bethesda
Marriott Bethesda

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