From the outside it looks really old and outdated. Thankfully the lobby and restaurant areas are well done. Checking is was easy and the associate was very welcoming. The room was comfortable and clean but nothing special. About 15minutes after checking my husband received a call from the manager Tom that they were sending up Champagne and chocolate covered strawberries in honor of my birthday that would arrive in 20 minutes. Unfortunately they never arrived. My husband informed Tom as we headed out for dinner. He apologized and to his credit they were in our room when we returned along with a card signed by several staff members. Because of this extra touch of high service I give them 4star rating. We also liked that they have free shuttle service to downtown Bethesda so we could leave our car parked!
A few small complaints - the HVAC system isright outside the windows of room 533 which made sleeping a little difficult. The blackout curtains are great but the top doesn't close completely so the sun hits you directly on the eye upon sunrise. Housekeeping started cleaning rooms around 8:30am which meant we heard vacuuming way too early because they have to leave the door open while cleaning. Since daylight savings time ended we were looking forward to an extra hour of sleep but these small things prevented that from happening.
Overall, it was a good stay and was a good value. Thanks to the front desk associates for providing excellent customer service.
- Official Description (provided by the hotel):
- Bethesda Marriott is a reinvented Bethesda hotel near city attractions- with a newly redesigned lobby, restaurant, and guest rooms. You can experience the transformation of the Bethesda Marriott, a premier Maryland hotel where reinvented guest rooms and lobby, luxury amenities and attentive service set the pace for an exceptional stay. Conveniently situated in the thriving Capital Region northwest of Washington, D.C., the list of things to do is endless as guests find themselves surrounded by hundreds of restaurants, art galleries, museums and shopping. Located only two miles from downtown Bethesda, our hotel's fine services include complimentary shuttle service to the downtown district and other local destinations including the National Institute of Health, Montgomery Mall and the Metro's Red Line which provides continuous service to downtown Washington, D.C. Guests also enjoy direct access to I-270 and I-495 from our sophisticated Bethesda, MD hotel. Boasting 18,500 square feet of flexible, state-of-the-art event space, our hotel is ideal for corporate meetings, professional gatherings and elegant wedding receptions. ... more less
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- Also Known As:
- Bethesda Marriott Hotel Bethesda
- Marriott Bethesda