From the outside it looks really old and outdated. Thankfully the lobby and restaurant areas are well done. Checking is was easy and the associate was very welcoming. The room was comfortable and clean but nothing special. About 15minutes after checking my husband received a call from the manager Tom that they were sending up Champagne and chocolate covered strawberries in honor of my birthday that would arrive in 20 minutes. Unfortunately they never arrived. My husband informed Tom as we headed out for dinner. He apologized and to his credit they were in our room when we returned along with a card signed by several staff members. Because of this extra touch of high service I give them 4star rating. We also liked that they have free shuttle service to downtown Bethesda so we could leave our car parked!
A few small complaints - the HVAC system isright outside the windows of room 533 which made sleeping a little difficult. The blackout curtains are great but the top doesn't close completely so the sun hits you directly on the eye upon sunrise. Housekeeping started cleaning rooms around 8:30am which meant we heard vacuuming way too early because they have to leave the door open while cleaning. Since daylight savings time ended we were looking forward to an extra hour of sleep but these small things prevented that from happening.
Overall, it was a good stay and was a good value. Thanks to the front desk associates for providing excellent customer service.
- Also Known As:
- Bethesda Marriott Hotel Bethesda
- Bethesda Marriott Hotel
- Marriott Bethesda
- Official Description (provided by the hotel):
- Located within minutes of downtown Bethesda, our newly renovated Bethesda Marriott Hotel is close to world-class shopping, and dining venues, the National Institutes of Health (NIH) and the Washington DC area. Situated on 15 landscaped acres on Pooks Hill Road, this suburban hotel is a standout among Maryland hotels. Our newly renovated hotel rooms feature exclusive Marriott Revive bedding packages and sophisticated new furnishings. ... more less
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