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“An OK business trip hotel” 3 of 5 stars
Review of Bethesda Marriott

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Bethesda Marriott
3.5 of 5 Hotel   |   5151 Pooks Hill Road, Bethesda, MD 20814   |  
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Ranked #8 of 11 Hotels in Bethesda
Iowa
Top Contributor
146 reviews 146 reviews
99 hotel reviews
Reviews in 76 cities Reviews in 76 cities
127 helpful votes 127 helpful votes
“An OK business trip hotel”
3 of 5 stars Reviewed February 29, 2008

My hosts for a recent business trip booked me a room here. It is not a bad hotel, but not a great value for the price. The reservation had been screwed up, which always starts things off with a bad impression (especially as I had been waiting behind another group, ALL of whose reservations had been mismanaged). Marriot rooms everywhere now look quite similar, and this was no exception - rather small, tiny bathroom, but comfortable bed and nice shower head. Nothing stood out as either particularly great or bad. The desk staff were helpful in getting me a cab in the morning. I wouldn't pick this for a true "getaway", but as a business hotel, it is OK.

  • Liked — Comfortable bed
  • Disliked — Tiny bathroom
  • Stayed February 2008, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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306 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Baltimore
Top Contributor
71 reviews 71 reviews
34 hotel reviews
Reviews in 36 cities Reviews in 36 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed February 10, 2008

My wife and I stayed at the Bethesda Marriott for one night at the end of January '08. We were very pleased with the standard of accommodation and with the location. We booked the hotel as it is very close to Strathmore Concert Hall. (Just about a mile down the road from the hotel. If ever you see a concert advertised for Strathmore, go. It's a beautiful concert hall.) The hotel room was comfortable and of good size; it was one of the renovated rooms on the 11th floor. Our package included champagne and chocolate-covered strawberries on arrival, plus breakfast. The breakfast was very good - plenty to select from, plus an omelette/waffle station, selection made to order. We had dinner in the restaurant (Agio); that was also good. All in all. a great stay.

  • Liked — Close proximity to Strathmore Concert Hall, Bethesda
  • Disliked — Nothing to add
  • Stayed January 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Monterey CA
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed December 19, 2007

The Marriott Bethesda MD is a company-owned hotel, which normally guaranttees attention to detail and exemplary service: in a recent visit this was not the case.

Beginning with an argumentative check in person, followed by the seemingly willing to help front desk manager, and ending with the genuinely sorry general manager, none of whom made good on their promises duirng my stay, the hotel left a bad taste in my mouth.

I've stayed at thousands of Marriott properties in all parts of the world over the last 30 years, but this is only the second time I've had a bad experience.

The problems I encountered were never solved during my stay and I got a tardy letter of apology from the management there (after jogging their memory) that did little to allay my concerns or to give answers my questions. I even offered suggestions on how the situation might have been handled more positively, but these were not heeded, just apologized for, and in a less than professional way.

Word to the wise: avoid this place if you can unless you are paying the full (overly high considering what you get) rack rate--the treatment you get is in direct proportion to the amount of cash or credit you expend in staying there. In the interim and until they can fix these personnel problems I would find another place to stay in the heart of Bethesda, preferably, and give the Bethesda Marriott time to change for the better.

Service grade for this hotel D+

  • Liked — nothing
  • Disliked — service
  • Stayed December 2007, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Layton, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 19, 2007

My wife and I stayed at this hotel for six nights on a trip for pleasure and business. The staff were very professional and helpful when needed, and everyone on staff was friendly.
The hotel itself was very clean and accommodating with comfortable beds, good restaurant for breakfast and well sited for access to Washington, D.C. and the surrounding area.
They couldn't accommodate us in the same room for the entire six nights, so put us in a special needs room the first night with a promise of an upgraded room for the balance. Our upgrade was a standard room (and smaller then the first night's room--especially the bathroom), so maybe the staff wasn't 100% professional--but otherwise very good.
My only complaints were for the $9/day parking charge, $10/day for an internet connection in the room and the lousy pillows (I had to stack two to get partly comfortable).
We will travel regularly to the D.C. area in the future and would stay here again.
BW

  • Stayed October 2007, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Santa Maria, CA
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 22, 2007

Just finished staying at the Marriott for a business conference from September 18-21.
Overall,it was a good experience though I have several complaints.
(1) Why do they charge $9.95 for Internet connection when you're paying over $200 a night? I have just read an article about up-scale hotels who charge you for all types of conveniences and the conclusion of the article was that these hotels do it because they can.
(2) ditto for parking, $9 a day.

The people are very friendly and professional. The rooms themselves are spacious and clean. The exercise room is well furnished.

Overall, it was a pleasant stay, though I'd probably staty elsewhere w/ free internet/parking

  • Liked — Clean Spacious rooms
  • Stayed September 2007, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 29, 2007

This was a very nice hotel - the staff was really friendly and accommodating. The rooms have been updated and look beautiful, they did a great job.

Our only complaint was that the indoor pool was pretty chilly and not
very relaxing to swim in because of that : )

My husband always complains when hotels charge us for parking because
we feel it should be included in the room charge, but it was $9 a night so we just deal with it.

I would definitely recommend staying here, their prices are usually better than other hotels that are minutes away.

  • Disliked — the pool was cold!
  • Stayed August 2007, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rochester, NY
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed August 25, 2007

This was a very nice Marriot hotel. One thing I notice is odors - and it smelled perfectly clean and fresh. Nice cozy beds and nice indoor outdoor pool. Overall a nice stay and great price for a Marriot.

  • Stayed July 2007
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Bethesda Marriott

Address: 5151 Pooks Hill Road, Bethesda, MD 20814
Location: United States > Maryland > Bethesda
Amenities:
Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 11 Hotels in Bethesda
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bethesda Marriott 3.5*
Number of rooms: 407
Official Description (provided by the hotel):
Experience the transformation of the Bethesda Marriott, a premier Maryland hotel where reinvented guest rooms, luxury amenities and attentive service set the pace for an exceptional stay. Conveniently situated in the thriving Capital Region northwest of Washington, D.C., The list of things to do is endless as guests find themselves surrounded by hundreds of restaurants, art galleries, museums and shopping. Located only two miles from downtown Bethesda, our hotel's fine services include complimentary shuttle service to the downtown district and other local destinations including the National Institute of Health, Montgomery Mall and the Metro's Red Line which provides continuous service to downtown Washington, D.C. Guests also enjoy direct access to I-270 and I-495 from our sophisticated Bethesda, MD hotel. Boasting 18,500 square feet of flexible, state-of-the-art event space, our hotel is ideal for corporate meetings, professional gatherings and elegant wedding receptions. ... more   less 
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Also Known As:
Bethesda Marriott Hotel Bethesda
Marriott Bethesda

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