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“Do not stay here!!!” 1 of 5 stars
Review of Bethesda Marriott

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Bethesda Marriott
3.5 of 5 Hotel   |   5151 Pooks Hill Road, Bethesda, MD 20814   |  
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Hotel amenities
Special Offer
Breakfast + Free WiFi
Ranked #7 of 11 hotels in Bethesda
2 reviews
1 helpful vote 1 helpful vote
“Do not stay here!!!”
1 of 5 stars Reviewed May 2, 2012 via mobile

This hotel is dirty with rude staff. The shuttle service is a joke and the vans are falling apart. I restaurant is horrible and for 289 a night you can do a lot better.

  • Stayed May 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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257 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • English first
  • German first
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  • Spanish first
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English first
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 28, 2012 via mobile

Travelled to Bethesda for business and left wanting more. First night at hotel and even though the food in the hotel restaurant was amazing our waitress never greeted us, asked about drinks or checked in on us after we got our food. She also barely spoke English so when we asked her questions she didn't really understand. My company requested lunch to be provided for our whole group and the last day was the only day that we got a lunch that was worthy of the cost we were paying. I am sure our company was not expecting hot dogs and hamburgers when they got the bill. My room was clean and there was no odor but I did not have hot water for 3 out of the 4mornings I was there. Spoke to the front desk and all I got was an apology. For future business travelers I would pay the extra money to stay in downtown Bethesda.

Stayed April 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 27, 2012

This is a nice place, but it is lousy how hotels like this charge you for EVERYTHING. Parking $13.00 per day, in room WIFI $12.95 per day. Convenient location and nice rooms but too expensive with extras.

  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Seattle, WA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 24, 2012

I got a deal on Priceline when I agreed to a 3 1/2 star hotel in Bethesda. It was OK, but a bit worn for that rating. Who not to trust? Priceline or Marriott? Also, the towels smelled bad! Kind of a shock after a nice hot shower with their nice aromatherapy shampoo. Also, this hotel is not within walking distance of the Metro, if that is important to you.

Room Tip: My room was very quiet.
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  • Stayed April 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 21, 2012

In town for a wedding--hotel selected by bride as one of the guest choices. This was a Saturday evening. We always stay at Marriott's. The following deficits were noted:
1. No doorman at our arrival and none that we saw the entire stay.
2. No luggage carts even after one staff person sought to find one. We waited and hunted for same ourselves--to no avail
3. The only desk person on this Saturday--in a rather large hotel spoke English with great difficulty. Our comprehension of her remarks were very limited..Employees should be required to speak at least understandable English if its a hotel in America. She was pleasant but we could not understand her on repeated attempts. There was no alternative person to go to.
4. Most disturbing was trash at the main entrance that was not removed that we noted. Trash overflowing for trash canisters--all at the main entrance to the hotel.I took photos of this. AL
lso same thing--overflowing trash containers in the parking lot..Trash all over the ground. We have never seen even close to this in any other Marriott.
5. We are Club Marquis members and have been for years--almost 30. We made the reservation a few months in advance. Three days before we traveled I looked at rates on the internet for Pooks Hill Marriott. To my shock and disappointment our same room was offered for almost $40 less per night on the net. This is deplorable. Is that the way to treat frequent users? No such decrease was offered to us--preferred customers. Most disappointing.
6. We believe that there must be management problems at this hotel, which does not deserve to carry the Marriott name---we feel we know what Marriott represents re service.
7. Staff were virtually no where to be found. It appears that cost cutting has gone to the excessive here.
8. Directions offered by one helpful staff person turned out to be 180 degrees opposite the correct direction causing 30 minute delay in attending a function.

Summary: We would never stay here again...Bed was comfortable...but all of the above would rule this out...and Marriott has work to do to turn this place around.

Room Tip: room was quiet
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  • Stayed April 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 16, 2012

In town on a family emergency. This hotel was easy and comfortable and the staff was friendly and professional. I was suprised at the number of children staying in a hotel that seemed situated for the business traveler. Nice sized rooms with all the amenities except a mini-fridge. More hotels should have mini-fridges. Rooms were immaculate and bed, pillows and linens were comforable. Nothing wrong with this hotel.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New Jersey
Top Contributor
59 reviews 59 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 7, 2012

I agree with previous reviews that the Pooks Hill Marriott is a nice hotel, but nothing more. We stayed here since it was half the price of a hotel in DC, and we would be arriving late and just needed a bed for the night. The staff was friendly, and my complaint was it there were only enough towels for one person and had to request for a couple more.

Although Google maps said it was just 20 minutes to Georgetown, the traffic along Connecticut Ave made it 40 minutes, at least.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Bethesda Marriott

Address: 5151 Pooks Hill Road, Bethesda, MD 20814
Phone Number:
Location: United States > Maryland > Bethesda
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 11 hotels in Bethesda
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bethesda Marriott 3.5*
Official Description (provided by the hotel):
Marriott, a premier Maryland hotel where spacious guest rooms, luxury amenities and attentive service set the pace for an exceptional stay. Conveniently situated in the thriving Capital Region northwest of Washington, D.C., The list of things to do is endless as guests find themselves surrounded by hundreds of restaurants, art galleries, museums and shopping. Located only two miles from downtown Bethesda, our hotel's fine services include complimentary shuttle service to the downtown district and other local destinations including the National Institute of Health, White Flint Mall and the Metro's Red Line which provides continuous service to downtown Washington, D.C. Guests also enjoy direct access to I-270 and I-495 from our sophisticated Bethesda, MD hotel. Boasting 18,500 square feet of flexible, state-of-the-art event space, our hotel is ideal for corporate meetings, professional gatherings and elegant wedding receptions. ... more   less 
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Also Known As:
Bethesda Marriott Hotel Bethesda
Marriott Bethesda

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