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“No customer service” 1 of 5 stars
Review of Hyatt Regency Bethesda

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Hyatt Regency Bethesda
3.5 of 5 Hotel   |   One Bethesda Metro Center, (7400 Wisconsin Ave), Bethesda, MD 20814   |  
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Ranked #8 of 11 Hotels in Bethesda
GreenLeadersSilver level
A TripAdvisor Member
“No customer service”
1 of 5 stars Reviewed July 27, 2005

When I arrived at the Hyatt it was 98 degrees outside, and probably 85 or 90 inside the hotel lobby. They gave me a room on the 11th floor. Since heat rises the temperature in the halls were at least 95 degrees. It felt like the heat was on. It was hell getting up and down the only two elevators, which were also very hot and slow. The management would not say anything about the problem other than 'we're working on it', or 'the air conditioning' can't keep up with the heat outside. Sensor on aiir conditioning in the rooms, only worked as long as a person was in the room. Poor service and management. Dirty dishes sat outside several rooms for two days before anyone picked them up. No shuttle service, very rude responses from employees regarding trying to get a rental car, "we absolutely don't do that". I rate this hotel as a 1 or 2. The pool area was the only nice place, even has a life guard.

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558 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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English first
Minneapolis
Senior Contributor
37 reviews 37 reviews
35 hotel reviews
Reviews in 28 cities Reviews in 28 cities
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed June 13, 2005

I have stayed here twice in the past year. Large rooms and convenient to the subway. That about sums it up. VERY overpriced for what you get service wise. You could find something much better...and cheaper...in a much cooler place. I would keep looking if I were you. You could easily find something less expensive and with a lot more pampering in DC if you try priceline or hotwire. Which is what I did, and never returned to this place again.

  • Stayed November 2004, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Bethesda

Address: One Bethesda Metro Center, (7400 Wisconsin Ave), Bethesda, MD 20814
Phone Number:
Location: United States > Maryland > Bethesda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Bethesda
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Bethesda 3.5*
Number of rooms: 390
Official Description (provided by the hotel):
A beautiful 12-story atrium welcomes guests to 390 luxurious guestrooms and suites, located directly above the Metro Red Line's Bethesda stop, just 6 miles from the White House. Hyatt Regency Bethesda is located in the heart of downtown Bethesda, one of the most renowned communities in the Washington, D.C. metropolitan area. Bethesda is well known as a lively chic destination with over 200 ethnic restaurants, boutiques, local art galleries and trendy hot spots, all within walking distance of the hotel. Bethesda is also home to many associations and corporations, such as The National Institutes of Health (NIH) and the National Naval Medical Center. Hyatt Regency Bethesda is also nearby Suburban Hospital, Lockheed Martin, Chevy Chase Bank Headquarters, and Clark Construction. ... more   less 
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Also Known As:
Hyatt Regency Bethesda Hotel Bethesda
Bethesda Hyatt Regency
Hyatt Bethesda

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