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“Which crown is this a Regency of anyways?” 3 of 5 stars
Review of Hyatt Regency Bethesda

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Hyatt Regency Bethesda
3.5 of 5 Hotel   |   One Bethesda Metro Center, (7400 Wisconsin Ave), Bethesda, MD 20814   |  
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Ranked #8 of 11 Hotels in Bethesda
GreenLeadersSilver level
Brooklyn, New York
Top Contributor
83 reviews 83 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
55 helpful votes 55 helpful votes
“Which crown is this a Regency of anyways?”
3 of 5 stars Reviewed June 2, 2014

No, I don't blame George III for the shortcomings of this here hotel. Just making a conversation. Easy access to the major highways, subway (metro?), Bethesda Circulator, dining and shopping. Public parking two blocks away, free on weekends - otherwise you are out of 12-20$ per 24 hrs. As in "no free hotel parking". Room - 1 queen bed - was nice and spacious, somewhat updated, but lacking even a smallest of refrigerators. Remember parking? - well, no free anything, unless you are a Diamond member - except for the Washington Post and that other rug I don't recall. The NY Times are available in the gift shop in the lobby with the usual Confederate surcharge. WiFi - kinda slow - would set you back 10 bucks unless you are a Diamond, you know the drill. Gift shop is convenient, but overpriced, as are the on-site restaurants and the 3.75$ bottle of Aquafina water in the room. Don't be surprised when at 7:13 am on a lovely Sunday morning you'd be presented with a serving of tea, coffee, and 2 plain bagels with something masquerading as a cream cheese (13.50 per bagel) which you - purely incidentally did not order.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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559 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Rhode Island
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 1, 2014

I stayed at the Hyatt Bethesda from May 28th- May 30th. I was there for a work conference. I stayed in a room with 2 double beds. The rooms were slightly outdated and very basic, but they were clean. It was suitable for a work visit.

The hotel staff was very friendly and accommodating. I enjoyed dinner at the Daily Grill the first night. Very delicious!

Easy access to the Metro.

The morning of my first conference, I was not thrilled with the breakfast served. I went up to the gift shop to see if they had any yogurt in the refrigerated section. They did not. I asked the clerk behind the desk where I could get fruit and yogurt. He sent me to the Daily Grill restaurant. I ended up paying $14 for yogurt, fruit, and granola. The very next day, I found out they have a little breakfast area in the lobby where you can buy fruit, cereal, yogurt, hard-boiled eggs, etc. I was a bit disappointed that the clerk did not give me this information.

Hotel gym - very small. The pictures were misleading. Very clean.

Here is my biggest complaint - The wi-fi service at this hotel was not free. I had to pay every 24 hrs. for wi-fi, unless I sat in the lobby. I was not going to do work in the lobby. Not only do you have to pay for wi-fi, but there is no cell service in the meeting rooms. This is extremely inconvenient and not practical at all. This hotel seems like a hotel mostly used for conferences and meetings, so I strongly advise they rethink their wireless access.

Overall - clean, food pretty good, friendly staff, terrible wireless access and phone service.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterman, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed June 1, 2014

I had an unpleasant experience. Outdated. The rooms were ok but not very clean. We turned on the air conditioning and it blew out a bunch of dirt ad dust. Water bottle in our room was disgustingly dirty. Staff was rude. The highlight was the conference rooms but the ballroom was difficult to get to. Not worth the cost.

Stayed June 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Bethesda, responded to this review, 3 weeks ago
Good Evening sradtke393,

Thanks for taking the time to share your feedback from your visit to Hyatt Regency Bethesda. I am so sorry to hear this stay did not meet expectations. I definitely understand your frustration, to ensure these challenges do not occur in the future I have forwarded your comments and concerns to our executive management so they are able to step in a resolve the issues. We hope to welcome you back.

Warm regards,

Drew D.-Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 28, 2014

I have stayed at a number of Hyatt Regencies in recent years. All of them I experienced have been showing their age. This one in Bethesda, was less so, seemingly better maintained than the others.

Stayed here one night for business meeting. Some of my colleagues were on a lower floor and could hear noise (an entire high school class was here for a class trip!) from the restaurant at the lobby level. Elevator wait >5 minutes since only one bank of lifts for all the guest floors.

On the plus sides:
1) Location--located immediately next to a Metro stop
2) Staff--friendly and helpful

Some potential negatives
1) atrium design means noise from lobby can be heard all the way to top floor
2) limited elevators for number of rooms--can mean long wait if large groups are staying here



Summary: would stay here again for business in the area, but not for leisure

Room Tip: ask for higher floor in corners further away from atrium
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda, Maryland
Top Contributor
100 reviews 100 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 28, 2014

Hotel sits atop the Bethesda METRO station with quick access to DC on the Red Line. The Woodmont Triangle dining district is a few short blocks away. Rooms are very nice and clean, but nothing exceptional. Service throughout the property is attentive.

Room Tip: Ask for a room not facing Wisconsin Avenue
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  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ames, Iowa
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 27, 2014

The location of the hotel was awesome. There were a lot of restaurants, some retail, and a couple theaters within walking distance. There is a metro station beneath the hotel that will get you to the monuments and tourist sites in 15 minutes with one train switch.

The rooms were dated. There were very few outlets in the rooms. The bathroom were outdated, and there no vents which caused drywall damage on the ceiling. There was also no room refrigerator. They also disabled the ability to switch TV inputs, so I couldn't use my Chromecast as an alternative to the mediocre list of channels available.

A lack of elevators made getting from your floor to lobby a slow task at times.

There are two restaurants on site. You have Morton's, a high end steakhouse, and the Daily Grille (a good, but more affordable option). There is also a Dunkin Donuts across the street.

All in all the location made the shortcomings tolerable, but the price tag is hefty for the lack of in room amenities.

Green Features: They do claim to be green, and minimize water consumption, etc...
  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
52 reviews 52 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed May 26, 2014

I stayed at the Hyatt Regency for a business meeting. Self check-in is available prior to arrival. Hotel decor is dated. The hotel room was spacious. There was a small sitting area and desk. Bathroom was standard. The hotel is well-located and within walking distance of many nice restaurants in Bethesda.

Stayed April 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Bethesda

Address: One Bethesda Metro Center, (7400 Wisconsin Ave), Bethesda, MD 20814
Phone Number:
Location: United States > Maryland > Bethesda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Bethesda
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Bethesda 3.5*
Number of rooms: 390
Official Description (provided by the hotel):
A beautiful 12-story atrium welcomes guests to 390 luxurious guestrooms and suites, located directly above the Metro Red Line's Bethesda stop, just 6 miles from the White House. Hyatt Regency Bethesda is located in the heart of downtown Bethesda, one of the most renowned communities in the Washington, D.C. metropolitan area. Bethesda is well known as a lively chic destination with over 200 ethnic restaurants, boutiques, local art galleries and trendy hot spots, all within walking distance of the hotel. Bethesda is also home to many associations and corporations, such as The National Institutes of Health (NIH) and the National Naval Medical Center. Hyatt Regency Bethesda is also nearby Suburban Hospital, Lockheed Martin, Chevy Chase Bank Headquarters, and Clark Construction. ... more   less 
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Also Known As:
Hyatt Regency Bethesda Hotel Bethesda
Bethesda Hyatt Regency
Hyatt Bethesda

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