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“Convenient, comfortable, not much else...” 3 of 5 stars
Review of Hyatt Regency Bethesda

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Hyatt Regency Bethesda
3.5 of 5 Hotel   |   One Bethesda Metro Center, (7400 Wisconsin Ave), Bethesda, MD 20814   |  
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Ranked #7 of 11 Hotels in Bethesda
GreenLeadersSilver level
Atlanta, Georgia
Top Contributor
64 reviews 64 reviews
43 hotel reviews
Reviews in 41 cities Reviews in 41 cities
52 helpful votes 52 helpful votes
“Convenient, comfortable, not much else...”
3 of 5 stars Reviewed October 4, 2013

VERY average hotel, which is NOT what I've come to expect from the brand. Location is good for the Metro, shopping, restaurants in Bethesda, and accessible to the National Zoo area and northwest DC (5-6 miles). Parking is $20/day with in-out access (higher on weekends) or $12 for 24 hours, and is below the hotel, and not managed by the hotel.

Check in was easy and quick, staff was friendly and responsive. I actually enjoy the atrium experience but as others have said, updates are greatly needed. Décor, carpeting, everything was circa 1990. Rooms were much the same. Had a queen room, TINY, with outdated furniture - had to prop the TV cabinet door open with the recycling bin in order to watch TV. Bed was comfortable and AC/Heat functioned properly. Shower pressure was lacking, towels were hardly better than average.

All in all the property was fine, I would stay again if booked through a discount site again, but wouldn't pay their walk-in rates. Exercise facility was decent, and NOTE: there are Cybex machines (again, from the 90s) opposite the pool, so don't think the whole facility is just the 3 elipticals and recumbent bike when you first walk in. Bad thing though is that room with the machines is closed weekdays 10am-5pm, as is the pool.... ?

Just not what I've come to appreciate about Hyatt. Oh, and Daily Grill Restaurant is way over priced!

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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614 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
Wisconsin Dells, Wisconsin
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 3, 2013

Spent the weekend here and had a good time. Conveniently located on the Metro Red Line in a safe looking neighborhood. Rooms were clean but service was just okay. We had booked what we thought were 2 queen beds but they were not even close to queens, The beds were very small. The restaurants (Morton's Steakhouse and The Daily Grill) were okay but nothing I would rush back to. A couple blocks away is a wonderful shopping district and really good restaurants. We would stay here again mainly for the Metro convenience.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 26, 2013

While this is not the newest, most up to date hotel that I've stayed in recently, it had the NICEST desk staff that I've encountered in a long time. Each and every one of them were just wonderful! From the desk staff, to the valet, to the bellmen, they were all equally friendly and helpful.
While the hotel itself could use a facelift, it was very clean and completely adequate in every way.
Of special note -- the hotel sits directly on top of a Metro station, so getting around by Metro is very convenient.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
251 reviews 251 reviews
29 hotel reviews
Reviews in 84 cities Reviews in 84 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 26, 2013

My wife had a conference at the NIH, so we chose this hotel because of its great location above the Metro. It is really close to great restaurants and a nice jogging trail that connects with Rock Creek Park is nearby. The staff was friendly and helpful pointing out where to find the trail entrance.

The room looked like it could be updated, especially the bathroom, which contained a random wicker basket under the sink that was dirty and I'm not really sure what its purpose was.

All in all, it was a nice location for our trip.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
78 reviews 78 reviews
5 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed September 24, 2013 via mobile

Last night the fire alarm went off in the hotel and there were no announcements and no staff about to help with the evacuation.
Lots of guests were left to wander and wonder. I felt more could have been done to communicate with us about what was going on.

  • Stayed September 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Bethesda, responded to this review, September 25, 2013
Thank you for sharing feedback regarding your current stay at our hotel. I apologize for any inconveniences that may have come from the fire alarm. The safety an security of our guests is our top priority. I have shared your comments regarding the lack of communication from the staff with our management team. If you would like to discuss your recent experience please do not hesitate to contact us directly.

Brock S. - A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reeuwijk, The Netherlands
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 23, 2013

I leave the hotel with mixed feelings. The service at the reception was friendly and accurate. However, the hotel lacks a concierge service (there is desk, but there is no one there ever) and the breakfast (which I received complementary after having waited very long for my room: thank you) was horrible. My room was spacious but the rug was not very clean. The gym was situated greatly on the top floor, but very small. All in all, an average conference hotel in a nice part of town, with lots of restaurants nearby.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Top Contributor
139 reviews 139 reviews
50 hotel reviews
Reviews in 59 cities Reviews in 59 cities
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed September 14, 2013

After the warm greeting from a genuinely jolly check in lady, my heart sank at the 11 storey old style atrium hotel. It comes straight out of a Burt Reynolds film or a 1980s TV programme. Rooms are adequate but so very shabby. The shower curtain couldn't really do its job. But there is a surprising array of toiletries provided. And it is quite expensive for what's on offer. And by the way, the gym is pretty useless.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Bethesda

Address: One Bethesda Metro Center, (7400 Wisconsin Ave), Bethesda, MD 20814
Phone Number:
Location: United States > Maryland > Bethesda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Bethesda
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Bethesda 3.5*
Number of rooms: 390
Official Description (provided by the hotel):
A beautiful 12-story atrium welcomes guests to 390 luxurious guestrooms and suites, located directly above the Metro Red Line's Bethesda stop, just 6 miles from the White House. Hyatt Regency Bethesda is located in the heart of downtown Bethesda, one of the most renowned communities in the Washington, D.C. metropolitan area. Bethesda is well known as a lively chic destination with over 200 ethnic restaurants, boutiques, local art galleries and trendy hot spots, all within walking distance of the hotel. Bethesda is also home to many associations and corporations, such as The National Institutes of Health (NIH) and the National Naval Medical Center. Hyatt Regency Bethesda is also nearby Suburban Hospital, Lockheed Martin, Chevy Chase Bank Headquarters, and Clark Construction. ... more   less 
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Also Known As:
Hyatt Regency Bethesda Hotel Bethesda
Bethesda Hyatt Regency
Hyatt Bethesda

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