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“wonderful stay” 5 of 5 stars
Review of Hyatt Regency Bethesda

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Hyatt Regency Bethesda
3.5 of 5 Hotel   |   One Bethesda Metro Center, (7400 Wisconsin Ave), Bethesda, MD 20814   |  
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Ranked #7 of 11 Hotels in Bethesda
GreenLeadersSilver level
Plymouth, Massachusetts
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“wonderful stay”
5 of 5 stars Reviewed May 14, 2013

Had a little trouble finding the front entrance, but that was probably the issue with our GPS. Great location and even free parking in the public garage across the street on weekends. Sure beats $20 a day at the hotel. Very cordial staff and quick check in. Immaculate and spacious room with all the amenities one would need. Hotel was very busy and it seemed like there were several teen groups so it was sometimes noisy in the lobby, but not unbearable. Didn't eat at the hotel because it was VERY overpriced. Also attended a function at the hotel and they did a wonderful job. Comfortable surroundings, delicious buffet and again. very helpful and cordial staff. We had a discounted rate because we were attending a function there ~ that made it even more inviting. Would definitely stay there again if such a rate was available. Highly recommend.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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607 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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usa
Top Contributor
69 reviews 69 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 13, 2013

Room was large and comfortable. Staff was superior - any request or question brought immediate help, answer or solution. No hint of impatience no matter how small the question. Location is convenient / easy to reach. Self Parking under the hotel is only $12/day (a bit more if you are in and out during the stay) - they do have valet parking but the self parking was so easy and convenient we did that.
Did not try the restaurant in the hotel but there were endless options within a few blocks. Located right in the center of Bethesda. Metro station is below the hotel so easy access without a car (e.g. direct from airport) as well as making it easy to get into DC.
Room was quiet, comfortable, 'roomy', had a 'fresh feeling' to it.
Every member of the staff that we encountered had the same welcoming and helpful attitude. You felt truly valued as a customer.
I would recommend this hotel for business or pleasure trips. The only small downside was that at times the wifi (for which there is a daily fee) became painfully slow. To be fair they did say this was something that was being addressed.

Room Tip: Ask for a quiet room - they were very good about responding to that request.
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Killingly, Ct
1 review
1 of 5 stars Reviewed May 13, 2013

For the price we paid I expected more. Internet in the room was extra. The small fridge for the insulin we had was extra. When I ask if the coffee in the lobby was complimentary I was told " you get what you pay for". The location was good. Being a short person I thought the bed was too high off the floor, and only one chair.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Konstancja K, Front Office Manager at Hyatt Regency Bethesda, responded to this review, May 21, 2013
Dear Guest,

Thank you for your valuable feedback.
I apologize for the fact that your stay at our property did not meet your expectations.
We are hoping you give us another chance in the future as we take your comments seriously and diligently work on improving our service.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Kansas, USA
Top Contributor
172 reviews 172 reviews
55 hotel reviews
Reviews in 71 cities Reviews in 71 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 13, 2013

Positives: Courteous & helpful staff; Large, comfortable room; Amenities quite nice; Convenient location (immediately above the DC Metro Bethesda stop)

Negatives: Lobby breakfast is grossly over-priced and limited, but what annoyed me most was the failure to post any prices. The attendants were omni-missing and, when found, were unhelpful. As others have said, usury for Wi-Fi is unacceptable.

Room Tip: Try to get a room that does not overlook the main streets -- there's a LOT of traffic noise, eve...
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Konstancja K, Front Office Manager at Hyatt Regency Bethesda, responded to this review, May 21, 2013
Dear Guest,

Thank you for your valuable feedback.
We greatly appreciate your comments and are glad to hear that you enjoyed your stay.
I apologize for the fact that the breakfast options did not meet your expectations and wouls like to assure you that we are looking into it.
We are hoping to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 11, 2013

still a good hotel in Bethesda-but wish Wi-Fi was included in price, most hotels offer it free nowadays. very nice hotel overall-quiet well kept room we stayed in, good selection at breakfast-more choiced since we stayed last

Room Tip: rooms away from elevators are better
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
US
Top Contributor
173 reviews 173 reviews
34 hotel reviews
Reviews in 57 cities Reviews in 57 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed May 11, 2013

First the positive:

The staff was very helpful and cheerful.
The room was spacious (although the carpet was coming up in places).
The maid service was AMAZING.
The location is great.
There are free apples on the 12th floor by the gym.

Not so positive:

The only free Wi-Fi is in the lobby but there is very limited seating there...one small sofa, no chairs except in the lobby restaurant-bar.
The valet parking is outrageously expensive.
Breakfast in the lobby restaurant is a poor value and has limited choices.

What to do:

Park your car yourself. If you're there on a weekend, park in one of the nearby public lots across the street. Absolutely free.

Go out to breakfast...lots of nice places (like La Madeline) nearby.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 11, 2013

This is my third time at this hotel and I enjoyed my stay. The staff is friendly and my room was comfortable. If I needed anything, I received it in a timely matter. Having access (a few blocks away) to a local grocery store was a bonus.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Bethesda

Address: One Bethesda Metro Center, (7400 Wisconsin Ave), Bethesda, MD 20814
Phone Number:
Location: United States > Maryland > Bethesda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Bethesda
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Bethesda 3.5*
Number of rooms: 390
Official Description (provided by the hotel):
A beautiful 12-story atrium welcomes guests to 390 luxurious guestrooms and suites, located directly above the Metro Red Line's Bethesda stop, just 6 miles from the White House. Hyatt Regency Bethesda is located in the heart of downtown Bethesda, one of the most renowned communities in the Washington, D.C. metropolitan area. Bethesda is well known as a lively chic destination with over 200 ethnic restaurants, boutiques, local art galleries and trendy hot spots, all within walking distance of the hotel. Bethesda is also home to many associations and corporations, such as The National Institutes of Health (NIH) and the National Naval Medical Center. Hyatt Regency Bethesda is also nearby Suburban Hospital, Lockheed Martin, Chevy Chase Bank Headquarters, and Clark Construction. ... more   less 
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Also Known As:
Hyatt Regency Bethesda Hotel Bethesda
Bethesda Hyatt Regency
Hyatt Bethesda

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