I have stayed at this hotel on two prior occasions and was very satisfied. In fact, I have even recommended it to friends. Suffice it to say, that this will not happened again. I booked a two night stay for 3/23-3/24/2013 at a AAA rate for myself and two guests. Upon check in, I was notified that we were entitled to complimentary continental breakfasts. Upon entering the room, I noticed a very musty, stuff odor. The hotel was also much noisier than it had been on my prior stays.
After a full day of sightseeing on the 24th, we parked the car in the hotel garage at 9:15 PM. We returned to the room to find a blue lunch bag on the bed with what appeared to be some sort of tips taped to the front. Inside was one bottle of water, a glow stick and a letter from the hotel advising that due to "emergency" maintenance work on the city power grid, power would be cut to the hotel from midnight to 7:00 AM. The rooms would not have water, heat, telephone, internet or power. The temperature was going to be below freezing and there was a snowstorm going on.
I went to the desk to ask when the hotel was notified of the maintenance work. I was told that it was earlier that morning. When I asked why I wasn't called on my cell phone which was provided when I booked the room, the staff member couldn't offer an explanation. She did state that the hotel was making arrangements at other area hotels for guests that didn't wish to spend the night. I asked if there would be any sort of compensation for the inconvenience and was told that if I wanted to leave, I wouldn't be charged an early departure fee. That's all they could do. When I asked if I could at least have 2 more bottles of water and 2 more glow sticks since we had three guests in the room, I was told that they would give them to me if I decided to stay.
One of the guests was my daughter who is a student at American University. I asked her if she wanted to go back to the school. The staff member said that if we brought her back to the school and came back, she would ask the garage to waive the additional $12 parking fee. At this point, we thought we might as well stay and deal with the inconvenience. When we got into the elevator, another guest told us that she was given a 50% discount for the night and was told that the hotel was notified on Friday, March 22nd that this work was going to take place. Yet, nothing was said when we checked in on Saturday.
We then decided to leave, bring my daughter back to school, cutting our visit short, and find another hotel. We went back to the desk to check out. I was presented with a bill with a $30 charge for breakfast (and all I got was a cup of coffee). The desk clerk was very annoyed when I asked her to remove the charge. We also asked for her assistance with not paying for the 45 minutes that we were parked in the garage. She contradicted her earlier statement and said she had nothing to do with the garage, and only offered to help because we said we would return.
All in all, this was a very disappointing stay. I planned on staying at this hotel many times over the next two years. This is no longer the case.
- Official Description (provided by the hotel):
- A beautiful 12-story atrium welcomes guests to 390 luxurious guestrooms and suites, located directly above the Metro Red Line's Bethesda stop, just 6 miles from the White House. Hyatt Regency Bethesda is located in the heart of downtown Bethesda, one of the most renowned communities in the Washington, D.C. metropolitan area. Bethesda is well known as a lively chic destination with over 200 ethnic restaurants, boutiques, local art galleries and trendy hot spots, all within walking distance of the hotel. Bethesda is also home to many associations and corporations, such as The National Institutes of Health (NIH) and the National Naval Medical Center. Hyatt Regency Bethesda is also nearby Suburban Hospital, Lockheed Martin, Chevy Chase Bank Headquarters, and Clark Construction. ... more less
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- Also Known As:
- Hyatt Regency Bethesda Hotel Bethesda
- Bethesda Hyatt Regency
- Hyatt Bethesda