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“Rooms Are Getting Worn” 3 of 5 stars
Review of Hyatt Regency Bethesda

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Hyatt Regency Bethesda
3.5 of 5 Hotel   |   One Bethesda Metro Center, (7400 Wisconsin Ave), Bethesda, MD 20814   |  
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Ranked #8 of 11 hotels in Bethesda
GreenLeadersSilver level
Long Beach, New York
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
161 helpful votes 161 helpful votes
“Rooms Are Getting Worn”
3 of 5 stars Reviewed March 16, 2013

I have stayed at this hotel four or five times now. This recent visit was the first time I was back in about a year and a half.

The Good
The staff continues to be very friendly and helpful. There are two decent restaurants in the hotel, Morton’s Steakhouse and The Daily Grill. There are other good restaurants just a short walk from the hotel. The hotel is directly above the Bethesda Metro stop (Red Line), which is very convenient.

The Not So Good
The rooms are starting to look worn out. You know how white linens and towels get gray when they get old, well that is what was in the room. The carpet looked like it needed to be cleaned and it needed to be vacuumed. The grout in the bathroom floor and shower was in desperate need of a scrubbing. There was a red velvet chair in the room that had hair stuck all over it. It wasn’t a dump, but it was in need of upkeep.

The wireless internet access was sketchy at best. It didn’t work at all my first night there. After that it was hit and miss. I had to use my own WiFi card several times to get online.

Since I am a Gold Passport Platinum member, I was supposed to get a Wall Street Journal each morning, but I never got one. With Platinum status I am also eligible to get an upgrade to a preferred room. Rather than being given an upgrade, I was offered one for $15/night.

Parking is a bit strange here. The garage is directly under the hotel. Parking cost $12 per day…unless if you want to actually use your car. If you want in and out privileges with the car, then parking is $20 per day. I found it odd that they charge you 66% more to use your car. The staff at the check-in desk said if I was leaving in the morning and not coming back until the evening, I was better off just paying the daily rate of $12 each morning when I leave the lot.

Overall this stay was disappointing compared to my previous ones. It wasn’t horrible, but it was average at best.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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510 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Top Contributor
68 reviews 68 reviews
47 hotel reviews
Reviews in 35 cities Reviews in 35 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 16, 2013

I stayed here for one night and found the experience quite satisfactory. The facility has a very good location if you have business or friends in Montgomery County/Bethesda. It not bad if you have to go into DC but there are better options if this is your case. The staff is welcoming, efficient, and competent. Good parking facility and Metro access.

The lobby is the classic older Hyatt version, a straight up, open, airy approach to common space. Having a Morton's Steakhouse off the lobby is a nice benefit as are the multiple restaurants within walking distance...but for those of you who know, this is Bethesda that is to be expected. Our third floor room was next to the elevator and quiet...an untypical surprise!

The bathrooms and amenities were fine....not great and not bad.....you will not remember them either way good or bad. Our rate of $169 was an attractive value.

Worth a try if you are in the area.

Room Tip: "Go high my friends"......... on the courtyard side
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
Reviews in 37 cities Reviews in 37 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed March 15, 2013

This is a big hotel - I'm not a big hotel person. It happened that I had to stay in this big hotel for 4 nights. The room was stuffy. We've put our 'no-towel-change' sign on the door each night and they ignored it and cleaned our room and changed all towels. I don't like big hotels, they try to be servicible too much and it's hard to talk to them...

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john_esainko, Front Office Manager at Hyatt Regency Bethesda, responded to this review, March 18, 2013
Good Morning
Thank you for taking the time to post a review from your recent stay, I apologise for the lack of service you expereinced and would love the opportunity to hear more from you, regarding your stay. Please don't hesitate to contact me directly at fleur.jubb@hyatt.com
Until then, please take care and wishing you happy travels
Fleur Jubb
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 14, 2013

I was impressed with this hotel for a variety of reasons. The room was large and comfortable. This was one of the few hotels I have been in that has excellent lighting. Reading in the room was a pleasure. Staff was responsive. There were 2 good restaurants in the hotel. I was here for business & it was a pleasure. I'd definitely come back

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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LITTLE ROCK
Top Contributor
112 reviews 112 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed March 14, 2013

I have stayed at this property 2-3 times per year over the past 12-14 years. It is superbly located relative to the Metro and is close to many good restaurants (there is a Morton's Steakhouse in the hotel itself). I always request a quiet room (because some of rooms face the atrium) and usually they can accomodate me. The water pressure in the shower has always been excellent. It is not an exciting place, but works well for what it is.

Room Tip: Ask for a room that is not facing the atrium
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmington,nc
Top Contributor
91 reviews 91 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 8, 2013

One of my favorite location right above the Metro red line so easy to access the city. Advantage of Mortons Restaurant and Daily Grille on same site and many restaurant s within walking distance. The hotel is average for a Hyatt a bit dated but great staff. The gym is top notch for equipment but a bit odd layout, heated pool on rooftop and the lobby bar staff are the best

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 4, 2013

I have stayed at this property a number of times on business. Let me say first off the staff is friendly and attentive. They are the postive. The hotel structure is airy and nice. The rooms are another story. The mattress, in now several rooms, are worn to a wallow. You know, when you find yourself in the same hole no matter how much you roll? Should the telephone wiring be exposed on the carpet for 6 feet? Did the Cybex work out machines come as a hand me down? Could you at least dust the fake ivy and boxwood plants? Hyatt management may I ask, is this the standard of your other properties or just this one on the government dole?

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Bethesda

Address: One Bethesda Metro Center, (7400 Wisconsin Ave), Bethesda, MD 20814
Phone Number:
Location: United States > Maryland > Bethesda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Bethesda
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Bethesda 3.5*
Official Description (provided by the hotel):
A beautiful 12-story atrium welcomes guests to 390 luxurious guestrooms and suites, located directly above the Metro Red Line's Bethesda stop, just 6 miles from the White House. Hyatt Regency Bethesda is located in the heart of downtown Bethesda, one of the most renowned communities in the Washington, D.C. metropolitan area. Bethesda is well known as a lively chic destination with over 200 ethnic restaurants, boutiques, local art galleries and trendy hot spots, all within walking distance of the hotel. Bethesda is also home to many associations and corporations, such as The National Institutes of Health (NIH) and the National Naval Medical Center. Hyatt Regency Bethesda is also nearby Suburban Hospital, Lockheed Martin, Chevy Chase Bank Headquarters, and Clark Construction. ... more   less 
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Also Known As:
Hyatt Regency Bethesda Hotel Bethesda
Bethesda Hyatt Regency
Hyatt Bethesda

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