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“This Hyatt Regency is Shabby” 3 of 5 stars
Review of Hyatt Regency Bethesda

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Hyatt Regency Bethesda
3.5 of 5 Hotel   |   One Bethesda Metro Center, (7400 Wisconsin Ave), Bethesda, MD 20814   |  
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Ranked #6 of 11 Hotels in Bethesda
GreenLeadersSilver level
Chapel Hill, North Carolina
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“This Hyatt Regency is Shabby”
3 of 5 stars Reviewed March 4, 2013

I have stayed at this property a number of times on business. Let me say first off the staff is friendly and attentive. They are the postive. The hotel structure is airy and nice. The rooms are another story. The mattress, in now several rooms, are worn to a wallow. You know, when you find yourself in the same hole no matter how much you roll? Should the telephone wiring be exposed on the carpet for 6 feet? Did the Cybex work out machines come as a hand me down? Could you at least dust the fake ivy and boxwood plants? Hyatt management may I ask, is this the standard of your other properties or just this one on the government dole?

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wilmington, North Carolina
Senior Contributor
39 reviews 39 reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 2, 2013

Since I usually travel on a budget, hotels are not normally a happy part of the experience. Got a good online rate (less than half usual room fee) for this hotel and was happily surprised from the moment I stepped into the lobby. The staff is present, friendly and attentive but never intrusive. Registration and check out was quick and pleasant. The room itself was large, comfortably appointed and had two full walls of windows with both sheer and room darkening curtains. The metro station is literally right there and within a ten minute walk are numerous good restaurants, cafes, and shops. A couple of things would have made this an excellent experience-free wifi in the room (it is in the lobby, but a charge in the room...don't get that at all), and a complimentary Continental breakfast ($6.50 for coffee? really?) Luckily there's a great little spot to grab breakfast right down the block-Brown Bag on Wisconsin, with freshly baked, delicious muffins and crumb cake.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
83 reviews 83 reviews
48 hotel reviews
Reviews in 42 cities Reviews in 42 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 16, 2013

Stayed here for business for three days. The hotel is located just next to metro. So, it is an easy metro ride from DCA airport. The staffs are very friendly, thoughtful and helpful. Rooms are fine. Towels are slightly worn. Hotel is a very good business hotel even though it is not not an upscale hotel. I will definitely stay at this hotel due to friendly staff and location if I visit Bethesday again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldorf, Maryland
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 14, 2013

Stayed here for a 2013 New Year's event. The accommodations were ok. Nothing spectacular. Regular hotel stay, nothing to brag about. Room was just ok, towels slightly worn. I love a great view when I stay in a hotel but when I looked out of the window, all I could see was the HVAC systems. Not a nice view at all. Friendly staff at desk. Food was pretty good at event and the following morning.

Really big hotel, plenty of parking. For Bethesda, I expected more of an upscale hotel. Bath was dated. Overall - it was ok.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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new york
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 11, 2013

This is a solid three star hotel. Would rate higher except their housekeeping staff needs more training. Since most clients stay for business (and are older), they need to provide higher end toiletries and much better towels. Normal towels provided are ones I use to wash/polish my car. Plus, they have shrunk soooo much. The Concierge Desk is very helpful and thoughtful. They cannot be held accountable for the cheapness of housekeeping or the Hyatt. Room was clean and just the right size. Remember, if you pay for a terrace room, your view is in corporate offices, nothing else. The terrace is large but everyone can see you and you can see them. The pool area does not have convenient hours --- do an inquiry if you enjoy this amenity. Hotel's location is perfect --- right next door to Metro Station and two blocks to a vibrant Bethesda downtown area.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 10, 2013

Family issues brought us to Bethesda for an open-ended stay at the Hyatt, which we chose because it's right next to the Metro (and we had a bad experience at another hotel close to the Metro--see our other review a few years ago). When we mentioned our reason for our stay on registration, the front desk clerk offered to install a refrigerator in our room, which was very helpful as the days wore on.

Our main complaint at the Hyatt is the poor lighting in most rooms, which has left us groping in the dark to find a lamp when there is no light switch near the door. But we'll be back, it's the most comfortable, convenient place we have found n Bethesda.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, CA
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
Reviews in 33 cities Reviews in 33 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed February 9, 2013

I stayed here for one night on a business trip. I arrived fairly late, around 10 pm, and quickly gained access to my room. It was mediocre, with stains on the carpet, worn furniture, terrible cable (analog to boot), and the smell of cleaner still in the room. It burned my eyes for several hours, but it was late and I just crashed. My rate included continental breakfast, which was mediocre, on a par with two star places (i.e. Embassy Suites breakfasts are head and shoulders above this place.) I did not receive the promised newspaper, as my Hyatt status promises, and my bill was in error--it took 20 minutes to sort it out, and it was still not right. The hotel clerk asked how my stay was, and I said, "mediocre." The response was, and this is fully accurate, "at least it wasn't terrible." And that about says it all. There are many better places to stay, even in this neighborhood, and until there is a renovation in the rooms and the attitude of the staff, I cannot recommend this property in any way.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Hyatt Regency Bethesda

Address: One Bethesda Metro Center, (7400 Wisconsin Ave), Bethesda, MD 20814
Phone Number:
Location: United States > Maryland > Bethesda
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Green Hotel in Bethesda
#5 Business Hotel in Bethesda
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Bethesda 3.5*
Number of rooms: 390
Official Description (provided by the hotel):
A beautiful 12-story atrium welcomes guests to 390 luxurious guestrooms and suites, located directly above the Metro Red Line's Bethesda stop, just 6 miles from the White House. Hyatt Regency Bethesda is located in the heart of downtown Bethesda, one of the most renowned communities in the Washington, D.C. metropolitan area. Bethesda is well known as a lively chic destination with over 200 ethnic restaurants, boutiques, local art galleries and trendy hot spots, all within walking distance of the hotel. Bethesda is also home to many associations and corporations, such as The National Institutes of Health (NIH) and the National Naval Medical Center. Hyatt Regency Bethesda is also nearby Suburban Hospital, Lockheed Martin, Chevy Chase Bank Headquarters, and Clark Construction. ... more   less 
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Also Known As:
Hyatt Regency Bethesda Hotel Bethesda
Bethesda Hyatt Regency
Hyatt Bethesda

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