The warm cookie upon check in was nice. The rest of the stay was a disappointment. There was no single item that stands out but many small ones that added up to a very average experience. The front desk staff were not very helpful, in fact, several times we have to wait for somebody to be at the desk. We asked about a shuttle to the metro and were told there was none. Later, we saw a van coming from the metro back to the hotel and asked a different front desk person and was told they did indeed have a shuttle. The next day we planned a long day in D.C. and asked when the shuttle would be available. We were told a time but when calling to be picked up, were told a different time and that it was not available. When we kept asking, they finally sent a van only to find out another couple had already called to schedule it. Luckily, we all squeezed int. The breakfast buffet was of poor quality, cold food, and the pancakes that were special made were awful. All that for 16.00 each. All in all, we were not impressed. The next hotel we stayed at in Baltimore (a competitor) affirmed the poor level of service at this hotel. Basically, we had higher hopes for this hotel but they were not met. I would not stay at this place again.
- Official Description (provided by the hotel):
- The newly renovated Doubletree Hotel Bethesda is located in the heart of trendy downtown Bethesda, MD, just 30-45 minutes from all 3 Washington D.C. area airports. Doubletree Bethesda is the closest full service hotel to the NIH and Bethesda Naval Medical Center, convenient to the Capital Beltway, I-270 Technology Corridor, and Washington D.C. attractions. The hotel offers guests complimentary Internet and a complimentary shuttle to the Redline Bethesda and Medical Center Metro Stations. ... more less
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- Also Known As:
- Doubletree Bethesda
- Bethesda Doubletree