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“Unexpected disappointment” 4 of 5 stars
Review of Doubletree Hotel Bethesda

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Doubletree Hotel Bethesda
3.5 of 5 Hotel   |   8120 Wisconsin Avenue, Bethesda, MD 20814-3624   |  
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Ranked #5 of 11 Hotels in Bethesda
GreenLeadersSilver level
Poughkeepsie, United States
1 review
1 helpful vote 1 helpful vote
“Unexpected disappointment”
4 of 5 stars Reviewed February 20, 2014

We have stayed many times at this hotel and have always been very pleased but our last visit had a glitch! We had booked a room with a king size bed but when we were checked in by a very courteous staff person, we were given a lovely room on the 12th floor but with 2 full beds. The 12th floor is a Hilton Honors floor (and we are HH members). We called the Front Desk and were immediately given a new room with a king bed on the 9th floor. Only this room was not so nice. Nothing terrible but it was smaller, the chair was extremely frayed and we did not receive the complimentary water that HH members receive. We stayed 2 nights but the beds were never made up, the coffee set up was not replenished nor was the trash emptied. It was if we had a forgotten room! When I complained to the staff on 2 occasions, I was merely told "sorry" with no further explanation or offer of assistance. We were quite surprised as our past experiences had always been very positive. We will stay again at this hotel since it is in a great location, the weekend rates are very reasonable for the DC area and in general is very nice. I am hoping this was just a glitch that was just a rare exception.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, February 21, 2014
Hello Pamela, our team discussed your review as we always do with Trip Advisor. We have a few team members that recently joined our team; they are eager to learn from these valuable feedbacks. We are committed to delivering consistent service levels that you have come to expect from us .The chair that you mentioned has been removed from the room and replaced with one of our new chairs that recently came in. Thanks again for your feedback; the next time you visit I am sure we’ll receive a different reaction from you.
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584 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Bangalore, India
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 20, 2014

I stayed for a little less than two weeks as I was on business travel. I felt the hotel was very good and it is located very close proximity to some wonderful restaurants that are in walkable distance. The rooms were spacious enough but the air conditioner got a bit noisy at times.
When I was there the weather was quite cold and it rained in couple of occasions. The only thing I know is that they did not have umbrellas for the guests who would go out on a stroll and rain declines them to move out without an umbrella.
They flip by a warm cookie that tastes awesome and do not hesitate to ask them for few more if you feel like eating more.
Breakfast in my case was not included and I felt the one the hotel offered was expensive and did not have variety of options to choose from.
Staff were very friendly. Will surely stay there again as I do have some more business trips coming up that side and that's the best hotel also much closer to my office.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, February 21, 2014
Dear Guest, I hope you had a safe trip back to India. Thank you for your feedback; we are always happy when our guests are happy. You touched on your experiences in multiple areas of the hotel; this makes your feedback even more valuable to us. We will take a look at the air condition unit you mentioned to ensure correction for future guests. Thanks again, we hope to see you again soon.
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Santa Fe, New Mexico
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 19, 2014

When we visit Bethesda to see family the Doubletree has become the place I always stay. It's always spotless, the beds are comfortable and the employees are friendly and helpful. Too bad weekdays are 'business rate' because weekends are really cheap but I never go just on the weekend. I prefer the allergy friendly rooms...but every room we've stayed in has been nice.

Room Tip: The allergy friendly rooms are really nice.
See more room tips
  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, February 21, 2014
Dear Lainee, thank you for your feedback. You mentioned our allergy free rooms; this has become very popular with our guests as an upgrade choice. We are glad you enjoyed our hotel and service levels; we certainly enjoyed servicing you.
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Alexandria, United States
1 review
5 of 5 stars Reviewed February 19, 2014

Great Hotel for anyone to stay.. Very Clean and wonderful service.. Love it, this hotel is located in the are of the Bethesda Jazz Clubs and a really good group of local places to eat. I would recommend this hotel to stay.. Oh yeah Valet parking as well so no worries if you are driving,,

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, February 21, 2014
Hello Keith, I was jazzed up after reading your feedback. It is so awesome that you enjoyed your entire experience with us. BTW…The Bethesda Jazz club is also one of my favorite places to visit in the area. I hope we have the opportunity to serve you again soon.
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Crozet, United States
1 review
4 of 5 stars Reviewed February 18, 2014

The room was nice, clean and comfortable. My only criticism was that we were placed by the elevator and were awakened multiple times in the night by guests. They weren't being that loud, but we could hear the elevator run and ding all night. Would be great to have better soundproofing at locations near noisy areas.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, February 21, 2014
Hi Melinda, thank you for staying with us and for your feedback. It’s great to know that you enjoyed the room accommodation overall. Regarding the elevators, we are currently getting a major overhaul that should improve the noise levels quite a bit. Please come back and see us again soon.
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Tulsa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 17, 2014

I asked for an allergy free room and the staff was very nice to provide such room at the conference rate (NIH). The room was wonderful. we really enjoyed the fresh air and the allergy free room. Also size of the room is very nice and larger than in most hotels with a nice working area. Except the issue with shuttles, staff was friendly and helpful. Another amazing service- full day conference snack bar. I ordered it for me and my colleague and we though it was great! You may want to provide better information to guest about that as information at the conference was a brief last minute announcement. If I did not see the snack bar, I would not know about it. the most conference participants were unaware about the good opportunity.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, February 19, 2014
Hello Lashik, it’s great to hear from you regarding your experience with us. For a small premium to our very affordable rates, our allergy free rooms are usually a popular upgrade choice. We are delighted that you enjoyed it. You also gave us some great advice regarding the marketing of our EMC snack bar; this has been well received by our food and beverage team. Thanks again, and whenever you revisit NIH we hope you’ll stay with us.
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Bethesda, Maryland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 17, 2014

Plenty to do and eat in downtown Bethesda. Hotel had great service. Stayed during a major snow storm, so some of the staff did not make it in, but they never missed a beat. The bar was lively. I would stay again.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RBernard, General Manager at Doubletree Hotel Bethesda, responded to this review, February 19, 2014
Hi Sharod, the snow storm affected quite a number of our guests with cancelled flights, etc. Also, as you pointed out it affected quite a number of our team members as well. In the effort of anticipating our guests needs during this difficult time our management team made a conscious decision to have a number of our staff stay overnight at the property; we are happy to see that it has resulted in some very happy guests including you… Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Bethesda

Address: 8120 Wisconsin Avenue, Bethesda, MD 20814-3624
Phone Number:
Location: United States > Maryland > Bethesda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Bethesda
#4 Business Hotel in Bethesda
#4 Family Hotel in Bethesda
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Bethesda 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
The newly renovated Doubletree Hotel Bethesda is located in the heart of trendy downtown Bethesda, MD, just 30-45 minutes from all 3 Washington D.C. area airports. Doubletree Bethesda is the closest full service hotel to the NIH and Bethesda Naval Medical Center, convenient to the Capital Beltway, I-270 Technology Corridor, and Washington D.C. attractions. The hotel offers guests complimentary Internet and a complimentary shuttle to the Redline Bethesda and Medical Center Metro Stations. ... more   less 
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Also Known As:
Doubletree Bethesda
Bethesda Doubletree

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