Talk about failing to meet expectations or not being worth the price. The mattress on the pull-out couch had no sheets or pillows and was uncomfortably thin, all springs and no padding. When we left to go out for the day, we requested sheets, pillows and a cushion of some kind, which the desk said they would do. 6 hours later, when we returned with a tired child, it had not been done. An attempt to resolve the situation consisted of an extra blanket to use as a cushion. Worse, the desk claimed they had attempted to call the room to follow up (as if it were up to us to tell them if they'd done their jobs), and the room service person who brought the sheets said they had no cushions and that he'd never been told about the problem. Additionally, the main mattress was ridiculously and inconsistently soft, as if it were very old. When we checked out, the desk had no clue of our situation. So, customer service fail, internal communication fail, pull-out couch quality fail, mattress quality fail... at these prices, there's no excuse for any of that.
- Official Description (provided by the hotel):
- The newly renovated Doubletree Hotel Bethesda is located in the heart of trendy downtown Bethesda, MD, just 30-45 minutes from all 3 Washington D.C. area airports. Doubletree Bethesda is the closest full service hotel to the NIH and Bethesda Naval Medical Center, convenient to the Capital Beltway, I-270 Technology Corridor, and Washington D.C. attractions. The hotel offers guests complimentary Internet and a complimentary shuttle to the Redline Bethesda and Medical Center Metro Stations. ... more less
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- Also Known As:
- Doubletree Bethesda
- Bethesda Doubletree