I recently reserved a room at the Doubletree, through Priceline, for a two-night stay. My son was injured and we were not able to keep the reservation. I called the hotel and explained that we could not come the first night but maybe the second night (driving from New York to D.C.). The situation did not allow us to go either night. I called Priceline and they told me I had to speak to the hotel directly (the Priceline people were very understanding and did attempt to help). When I called the Doubletree, I was told that the reservation could not be refunded. I don't see why the hotel could not make an exception due to the fact that the circumstances were unforeseen, unpredictable, and out of my control. I consider this poor customer service and total lack of understanding. I would not stay here in future.
- Official Description (provided by the hotel):
- The newly renovated Doubletree Hotel Bethesda is located in the heart of trendy downtown Bethesda, MD, just 30-45 minutes from all 3 Washington D.C. area airports. Doubletree Bethesda is the closest full service hotel to the NIH and Bethesda Naval Medical Center, convenient to the Capital Beltway, I-270 Technology Corridor, and Washington D.C. attractions. The hotel offers guests complimentary Internet and a complimentary shuttle to the Redline Bethesda and Medical Center Metro Stations. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Bethesda
- Bethesda Doubletree