First, know that this hotel is on the campus of Marriott headquarters, just across the courtyard are the offices for the company. So, I have to say I am shocked and disappointed with some of the quality here.
I have stayed here a number of times out of convenience to a business location. The rooms are always immaculate, comfortable, and well appointed, and very quiet. However, the old box televisions with limited channel line up is a little frustrating. Rooms have little to no information on the neighborhood, dining options, etc.
My chief complaint involves an apathetic staff. I checked into one room and the TV did not work, so I was moved to another room. On A prior stay they were having plumbing issues and had to move everyone off of a floor.
Dining room is there, but the food was terrible and lacking decent healthy choices. Go to the next door Mall or better yet head for Bethesda if you have the time. Edible food in the dining room, but really not enjoyable at all. The bar is lively and business people gather to watch sports. The only thing I like about the food service is that they can prepare starbucks coffees at the bar.
Now, staff at the bar and dining room, including maintenance all were wonderful, helpful, smiling and kind.
Desk staff not so much. Every stay I have had problems with accounting errors, charging the wrong rate, forgot to give me credit for my stay on my rewards, etc.
Maybe I am naive to assume the hotel at Marriott headquarters would be run well and an example of how all other properties should be managed? I think not. As I say, disappointing.
Also, wifi and parking can add $30 per day.
- Official Description (provided by the hotel):
- Warm and inviting hospitality welcomes guests to the Bethesda Marriott Suites, a sophisticated hotel in North Bethesda, where travelers can enjoy some of the largest guestrooms in the county. Conveniently situated near I-270, the I-495 Beltway, D.C. Metro and three major airports, our hotel's North Bethesda location is just 30 minutes from downtown Washington, D.C. Making it an ideal choice for family vacations, business travel or extended-stay needs. Large guest rooms feature warm tones, a separate living room and large bedroom, all designed with comfort and convenience in mind. Plush bedding ensembles, king-size beds and high-tech amenities combine to insure an outstanding hotel experience with convenient access to the National Institute of Health, Food and Drug Administration, Suburban Hospital and other destinations. Our Bethesda hotel's free shuttle service to the Metro and other local points, makes it easy to enjoy area museums, monuments, restaurants, shopping and entertainment. ... more less
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- Also Known As:
- Bethesda Marriott Hotel Bethesda
- Marriott Bethesda