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“Great customer service” 4 of 5 stars
Review of American Inn of Bethesda

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American Inn of Bethesda
3.0 of 5 Hotel   |   8130 Wisconsin Ave., Bethesda, MD 20814   |  
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Hotel amenities
Ranked #7 of 11 Hotels in Bethesda
1 review
“Great customer service”
4 of 5 stars Reviewed July 18, 2014

We stayed at the American Inn of Bethesda over 4th of July weekend and booked through Expedia. We ended up booking the wrong dates by mistake, and didn't realize it until we got a call saying we were supposed to have checked out at 11:00. We were in the middle of DC at this point, and because we were so flustered, we got lost trying to get back to the hotel. It took us an hour and a half to get there. Viola was at the front desk and helped us out a lot. She understood our situation and worked with us to get it sorted out. She was so helpful and nice about everything. We'll be going back to DC soon, and definitely be staying at American Inn.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl C, General Manager at American Inn of Bethesda, responded to this review, July 22, 2014
I'm glad that our staff was accommodating to you. Thanks for leaving your feedback. We appreciate your business and look forward to your next visit to Bethesda.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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232 reviews from our community

Traveler rating
    71
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    40
    14
    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Helena, Montana
Level Contributor
90 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed July 18, 2014 via mobile

We stayed in the south tower and found a quirky room that resembled grandmas attic as far as the ceiling. That was really cool. The room was clean, cool and really what more is needed? Breakfast was excellent, really liked the breakfast sandwiches which are and excellent idea for hotel breakfast but I've never seen that before. The desk staff was incredibly accommodating. My husband needed a sewing kit and they could not find one. About 15 minutes later a knock at our door proved that they were vigilant and found one. Only downside is distance to the metro, but there is agree shuttle, which we did not use.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl C, General Manager at American Inn of Bethesda, responded to this review, July 22, 2014
Thanks for taking the time to review our hotel. It's exciting to hear that our efforts to create memorable experiences for our guests are beginning to bear fruit. I hope that you will choose the American Inn during your next visit to the DC Metro Area.
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Savannah, Georgia
2 reviews
5 of 5 stars Reviewed July 16, 2014

I enjoy staying at this hotel everytime i visit Maryland. Viola is awesome and takes very good care of me when i visit and almost always checks me in. The breakfast is amazing I recommend this hotel for anyone that desrves good customer service.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl C, General Manager at American Inn of Bethesda, responded to this review, July 22, 2014
Thanks for your comments. I'm glad to hear that Viola create a memorable experience for you during your last stay. We look forward to your next visit with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 14, 2014

Clean rooms, friendly lobby staff, tasty full hot breakfast. It's not the Four Seasons so don't expect that but honestly, everything was just right for the price I paid or better than expected. I was nicely surprised. I highly recommend to anyone who needs a comfortable place to stay on the budget.

Stayed October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl C, General Manager at American Inn of Bethesda, responded to this review, July 15, 2014
We appreciate your honest feedback. I'm glad that we exceeded your expectations. Thanks for your visit and we look forward to seeing you again in the near future.
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Buenos Aires, Argentina
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 13, 2014

Motel-like facility that needs a significant uplift. It is very clean though. Breakfast is not worth considering. Besides being the same every day, it comes directly from a box or a can. In the same building is Guapos, a Mexican food restaurant that is superb

  • Stayed January 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl C, General Manager at American Inn of Bethesda, responded to this review, July 15, 2014
Thank you for taking the time to give us your honest feedback. We appreciate your observations and are glad that the cleanliness of our rooms and public space met your expectations. We are always working to improve our breakfast offerings and we are open to special requests and suggestions. In addition, we are in the process of making improvements to the entire hotel including our guest rooms and public space. Although we fell short of your expectations on this trip, I hope that you will try our hotel again, during your next visit, to give us another opportunity to exceed your expectations.
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Waynesboro, Virginia
1 review
5 of 5 stars Reviewed July 11, 2014

Friendly & conscientious people deliver great service at a reasonable price. Adeline the desk clerk provided exceptional service with a smile. We were able to park o the hotel property for free. Using the city's free bus service we found a great crabhouse restaurant within a reasonable distance.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl C, General Manager at American Inn of Bethesda, responded to this review, July 15, 2014
I'm so glad that Adeline and the rest of our staff created a memorable experience for you and your family. It is our goal to provide a high level of service for our guests. So, it's good to hear that we exceeded your expectations. Thanks for staying with us!
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Denver, PA
Level Contributor
139 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed July 9, 2014

Stayed here two evenings while attending a business workshop nearby. A warm and welcoming staff greeted me as I entered the lobby and thoroughly explained the Inn and its amenities which included a second to none rating for the complimentary breakfast.

Room Tip: West Wing is noisy with doors opening and slamming all night.
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darryl C, General Manager at American Inn of Bethesda, responded to this review, July 15, 2014
We appreciate your comments. I am glad to hear that our staff went above and beyond to make you feel comfortable and welcome. I'm happy that our breakfast exceeded your expectations. We appreciate your business and hope that you will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about American Inn of Bethesda

Address: 8130 Wisconsin Ave., Bethesda, MD 20814
Phone Number:
Location: United States > Maryland > Bethesda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Bethesda
Price Range (Based on Average Rates): $
Hotel Class:3 star — American Inn of Bethesda 3*
Number of rooms: 76
Official Description (provided by the hotel):
A delight to come home to, our Maryland hotel is designed to keep you comfortable and relaxed with stylish furnishings and a host of contemporary living amenities. Spacious and well-appointed with modern decor, our Bethesda hotel rooms are equipped with work desks, blackout drapes, premium cable television channels, clock radio, hair dryer, iron with ironing board, multi-line telephones and large in-room laptop safes. Free local calls and complimentary high-speed wireless Internet service (Wi-Fi) are provided in all of our accommodations to keep you connected on the go. We offer two different buildings to stay in, and a mini-fridge and rollaway beds are also available upon request. ... more   less 
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Also Known As:
American Inn Of Bethesda Hotel Bethesda
American Hotel Bethesda

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