We recently had a business meeting at the American Inn and were very impressed by the customer service of all the staff there. We worked with Cynthia to book the meeting space and the hotel rooms for the attendees. She is fantastic to work with, quick to reply to e-mails, arrange for a block of rooms for the attendees and help us with anything that came up during our stay.

I have stayed at many of the different hotels in the area before and by far the American Inn had the best rate and customer service.

We will definiately be having future events at the American Inn of Bethesda.

Unprofessional staff, room without a closet nor hangers, stains in the bathroom, flimsy towels, one light didn't work. Breakfast was uninspiring, and the restaurant was empty during dinner time. An unimpressive stay and would not recommend it.

I am an intern at NIH and I actually stayed at this hotel over a period of two and a half months and I can attest to the fact that the staff was very friendly and helpful, the room was kept very clean and the beds were very comfortable. Overall I would recommend this place for anyone to stay.

Pros:
-Clean
-Courteous
-Internet and printing access
-Comfortable
-Complimentary breakfast bar
-Near NIH/Walter Reed facilities
-Bus access right outside and short walk to metro (for commuters)

Con:
-Limited parking

The room was clean, comfortable and truly non-smoking (I can tell, I am asthmatic!). Expect small rooms, this hotel is in a busy city and right next to NIH. Bathroom was clean, however, the shower faucet came off during use. The day clerk was very courteous and helpful. The night clerk was good, though he could have been a little more helpful regarding alternate parking. Parking is extremely limited, so do not arrive here without a "parking plan B." I arrived in the night and had the good fortune of grabbing the only available spot, which, however, was a really tight squeeze for my Lincoln. For a NIH visitor like me, the location was just perfect. Breakfast was sufficient. Lots of places around this hotel to get decent food. I would surely come back here.