I stayed at the Bethesda Court Hotel for four nights. The TV was on analog only, with the cable not working, so the channels came in as snow and lines. The man they sent to the room fiddled with the cables and then flipped through the channels trying to show me that a few came in better than others (with less snow). Really? He said he would check with the cable company and get back to me. He did not. I finally told them to take care of it the next day, as I needed to go to sleep. The guy at the desk did not even know what I was talking about. The next day it still did not work. The girl at the desk got snippy with me, insisting that they would send the same guy up as the night before to do the same thing. I declined. Finally a lady named Victoria came on the line. She was the only one who made an attempt to get the matter straightened out and that was on my third day, with the TV broken. She followed through and told me they could not do anything until Monday. I checked out on Monday morning. The staff was courteous, but could care less about fixing anything that was broken - Victoria being the only exception. Room service threw the top sheet over all of the wrinkled under bedding and sort of smoothed it out, with all of the bunched up bedding showing underneath. This was done this way every day. It was necessary for me to remake the entire bed each night before retiring. The bed was lumpy and very uncomfortable and I woke with a backache everyday. My final bill had no allowance on it for the broken TV during my entire stay. Nothing was offered, the staff just shrugged and said, Oh well. They could not care less. Their staff is very unprofessional, Victoria being the one exception. They dress in whatever they want and look very unprofessional. They do not get up when you go to the desk, but just sit while talking to you. This is absolutely the worst hotel I have ever stayed in and I would not recommend it to anyone. This was for a wedding and we will never use them again. They have a free limo service which I used on the last day. The limo was filthy and I was the first one to use it that morning. I had reserved it, but she doubled me up with someone else. I did not mind, but think I should have been asked or at least alerted to the fact that I was sharing it. There was no excuse for the filth inside the limo.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.