We came from the U.K. for a wedding and found the staff exceptionally helpful. This was especially appreciated as we didn't know the area and some customs are very different in the U.S.A. which could have caused some confusion.
The chambermaids were also always polite although I don't think they understood our form of English!
We enjoyed the room decoration and the little coffee maker and microwave but when we explained we needed boiling water and tea, we were allowed to use the breakfast room facilities.
They also helped us with transport as we didn't have a car but usually we were able to use the Metro, which is very near and trains are frequent.
We also especially enjoyed eating breakfast out in the garden when it wasn't raining.
We prefer this friendly type of hotel much more than a soulless modern building with uncaring staff and boring decor.