I stayed here for a friend's wedding. I stay in Bethesda about once a month. I tried this hotel out because it was where she booked rooms, but I wouldn't book again. I stayed 5 days (maybe 6 days), I believe.
It was OK, but it looked more like the place had a facelift than a remodel. The bathtub was old, but the sink was new. I didn't feel clean in the tub. The rest of the room was fine. It was trying to be "luxurious" on a dime. It isn't a typical "Golden Tulip" Hotel. The paint on the new mirror was more of a white-wash and you could see the wood underneath in some spots. The wall-paper was peeling too. The painting on the closet area, door, etc. wasn't the best and wasn't stripped down and repainted. The room had its own heating and air, which was very loud. The decor and the bedding were very nice. The maids kept the room clean. I appreciated the fridge, microwave, and Keurig. But, you could tell that it was a cheap redecorating of an old motel. But, it was far from terrible. It was OK.
The hotel is in walking distance to downtown Bethesda, a Starbucks, and other restaurants.
I was finally able to use their car service on the last day, and that was the deciding factor that I wouldn't book there again. The Bethesda Metro had construction on its elevators. This was well-known and should be known to the hotel staff. It was on going for a few months. So, I asked to go to the other Metro (basically, turn left instead of right). The driver, who pretended to not speak English well, drove me to Bethesda - even though I had luggage and asked to go to the other (which is less than 2 miles). When she dropped me off - at the Hyatt! Not even taking the time to turn the corner and go to the Kiss and Ride (BTW, she would have passed it on the way back to the hotel) - she just points down and says "Metro down." To get "down" you have to walk down a large set of stairs - kind of hard to do with luggage from a week's stay and a wedding! Thankfully, since I usually stay at the Hyatt, I knew they had an elevator that went down one level. I still had to go on the metro - during rush hour - with my luggage on and the second or third longest escalator in the Metro system - a safety hazard to say the least. Thankfully, I am a Washingtonian, so I knew what to do. But a guest to our city or someone with a physical impairment wouldn't have. I do suffer from a chronic pain condition, so I am very conscious of such things - luckily, I felt fine that day and could manage. That driver killed the possibility of me recommending the hotel....and they never credited my points to my Golden Tulip Card (Flavours Loyalty Programme).
Taking someone to the wrong metro is inexcusable. Dropping someone off in the portico of another hotel is not appropriate. Telling that person "metro down" is not sufficient - especially when the stairs are a bit a way from where that person was dropped and there is an established location in the metro for dropping people off.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.