My husband and I came here early for happy hour before our dinner reservation. I was looking forward to the great wine selection, and the menu looked amazing. However, when we arrived at about 5:15 p.m., nearly half of the bar seats had "reserved" signs on them. Not just bar tables, but about half of the seats at the actual bar. Who formally reserves seats at the bar? We later found out from someone else that this is a common occurrence at this establishment. What a horrible business practice. Why not have a first-come, first-serve policy for the bar area like most restaurants and/or require large groups to reserve their own tables for happy hour provided they leave by a certain time before the dinner crowd comes in? That would be a win-win for everyone.
As all of the available bar seats were reserved, and there was not really even room to stand, we politely asked if we could be seated early for dinner (our reservation was at 7 p.m.) and have drinks at our table. The hostess told us she could seat us for dinner, but could not give us happy hour prices at the tables. Keep in mind that it was only just a little after 5 p.m., well before the dinner rush time, and the restaurant was practically empty other than at the bar. We were also going to eat dinner there, so it was not going to be a small bill! When the hostess got the manager, he was nonapologetic and also told us that he could not give us happy hour at our table!
A little customer service goes a long way, and this establishment did not even try to accommodate. No apologies or effort to help solve the problem. My husband and I just told them to cancel our dinner reservation and we walked over to the Mussel Bar, where we experienced outstanding customer service the moment we walked in--the staff brought a stool over to the bar for us when there weren't enough seats! And this was without us even asking!
We have so many choices where we can spend our hard-earned money when we go out to eat and drink, and we would prefer not to frequent establishments that show disdain for their customers. Such poor customer service is so rare in this area. After this experience, we will not be back to Food Wine and Co. unless there is a change in management and will tell everyone we know about our terrible experience here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.