We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Staff but it needs an update” 3 of 5 stars
Review of Sheraton College Park North Hotel

Save Saved
You added Sheraton College Park North Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sheraton College Park North Hotel
3.5 of 5 Hotel   |   4095 Powder Mill Road, Beltsville, MD 20705   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #2 of 2 hotels in Beltsville
Aurora, Illinois
Top Contributor
93 reviews 93 reviews
13 hotel reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
“Great Staff but it needs an update”
3 of 5 stars Reviewed February 23, 2013

This is your typical out of date Hotel. The staff is great and does all they can but the rooms are out of date and need to be updated. The fitness center machines are old and dirty. It is convenient for my travels to the area and is the only reason I use it. The staff is great and deserves a better property from the management.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnkutty V, General Manager at Sheraton College Park North Hotel, responded to this review, March 14, 2013
Dear Guest:

Your feedback on service experience is much appreciated. Our Team works well together to provide a Sheraton branded experience to all our Customers. I hope you have the opportunity to experience service in an updated Hotel real soon. We are working on upgrading our Hotel to remove any imperfections it might have!

As you know from your travel experience, people make the greatest difference in experience while clean and working amenities are important.

thank you for your loyalty and constructive feedback.

Sincerely,

John Varghese, Gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

180 people have reviewed this hotel

Traveler rating
    38
    52
    47
    24
    19
See reviews for
46
28
17
61
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Ocean, NJ
Top Contributor
74 reviews 74 reviews
5 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 22, 2013

Worth staying 20 minutes outside DC to avoid traffic and parking (took Fort Totten Metro) when my son and I scheduled college tours in DC. I made an error in my reservation but the desk clerk didn't bat an eye finding me a room. Gym was fully functional, room spacious and clean. Don't agree that it looked worn down at all-- perhaps it's had work done recently. Movie theater in same parking lot. Plus, got a GREAT deal through hotwire.com.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnkutty V, General Manager at Sheraton College Park North Hotel, responded to this review, March 12, 2013
Dear Guest:

Our sincere thanks for staying with us and experiencing our service at the Sheraton Washington North. We genuinely appreciate your feedback on the quality fo the building and service provided.

Indeed, our team works hard to deliver branded experience to all our guests. Let us know when you are ready to return to our Hotel again.

Sincerely

John Varghese, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Georgia
Top Contributor
101 reviews 101 reviews
20 hotel reviews
Reviews in 47 cities Reviews in 47 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 16, 2013

First time at this Sheraton property. Although the hotel is slightly aged, the cleanliness and staff make up for it. Free parking. Large parking areas. Grocery store and strip mall across the street make this location perfect for the business traveller. I-95 is less than 500' away with an easy access exit/entrance ramp.

Great welcoming atmosphere from Kate, behind the counter. The other staff members are friendly and speak to you throughout your stay. Although the bar/restaurant can be a little slow at times, the food is prepared very well. The concierge lounge is small, but efficient. The staff there are very accomodating.

The rates are reasonable and below Washington area jacked up prices. Will be staying here again.

Room Tip: Ask for an upgrade. The higher the floor, the better.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnkutty V, General Manager at Sheraton College Park North Hotel, responded to this review, March 12, 2013
Dear Guest:

Our team was very glad to welcome you to our Hotel. As you have expressed, the warmth, caring and genuine friendliness of our Team will surely trumph any new hotel building. I want to thank you for expressing it so many words.

I thank you for your staying with us and hope to have you return to our Hotel for future stays.

Sincerely,

John Varghese, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, Connecticut, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 9, 2013

I chose this hotel because I was speaking at University of Maryland and needed a hotel within close proximity. The outside of the hotel was nice, there was plenty of free parking and though the neighborhood was questionable there were plenty of dining options. The lobby upon checkin was nice, certainly built for a business traveler and front-desk attendants were very pleasant.

From the elevator up to our room is where it went downhill. The hotel was rated a 3-Star on most of the travel review boards, but I beg to differ. Without reliving the experience I was grossed out by our hotel room. Upon entering the room a foul odor coming from the air conditioning unit struck me right away. It was 11:30 and I had to be up at 5am so I decided to try to make it through the night. I then walked into the restroom only to see hair on the floor and in the bathtub. Gross.

I was happy to check-out. Next time I will skip this hotel as an option despite being a Sheraton.

Room Tip: Service was polite and helpful, but the hotel rooms are old, smelly and not cleaned well.
See more room tips
  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Business1965, Director of Sales at Sheraton College Park North Hotel, responded to this review, February 11, 2013
Thank you for allowing us to serve you Ms Kristen J. We regret that your experience wasn't what you've come to expect from us. I know how frustrating it can be when you're met an unfamiliar odor causing you not to get a good night's sleep. Based on your feedback, the team and I will meet to discuss new ways of improving our guests' experience. Although we strive for perfection, sometimes we fall short. Should we have an opportunity to serve you again in the future, we will work to make your visit memorable for all the right reasons.

Regards,

Charlene "Charley" Carter
Interim Director of Sales
Sheraton Washington North Hotel
T - 240.965.4228 F - 301.937.4455
4095 Powder Mill Road, Beltsville, MD 20705
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 17, 2013

I tried this property for the first time and I'm glad I did. The rates are great and the staff is helpful. The workout equipment was in very good condition though a little cramped like most hotel gyms are.

The club lounge is decent though one night the warm appetizers were out and it didn't seem like it was going to get replenished with 1 more hour of service to go.

The bed is very comfortable and the room service very prompt and the food pretty good.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnkutty V, General Manager at Sheraton College Park North Hotel, responded to this review, March 12, 2013
Dear Guest:

Thank you for your feed back on your last stay experience. Our team was delighted to take care of you. Based on your concerns we have revamped club lounge offerings. We have added a Hot item for breakfast.

We hope to see you in the near future and look forward to meeting you-

Sincerely,

John Varghese
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 9, 2013

Clean, Clean, Clean!! Comfy beds, plenty of space, nice staff. Spent 2 nights while we were in town for a hockey tournament. Only negative I have is our rooms weren't ready until after 3:00. I wish I would have asked for an early arrival. My bad. Everything else was great. We had the Sunday brunch and that was good, too.

Room Tip: Make sure you ask for a room with a fridge & microwave if you need those. Not all rooms have th...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnkutty V, General Manager at Sheraton College Park North Hotel, responded to this review, March 12, 2013
Dear Guest:

Thank you for staying with us an experiencing what our Hotel Team Members can deliver in terms of service. We sincerely appreciate your feed back.

As you alluded to this hockey weekend was very busy to have us offer early check in for our guests like you who arrive early. Our team will try its level best upon your return to provide you great sheraton service!

Sincerely,

John Varghese
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
74 reviews 74 reviews
55 hotel reviews
Reviews in 41 cities Reviews in 41 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 31, 2012

I am Platinum SPG member and stayed for a single night in December on a business trip. Was upgraded to executive floor that does have lounge. Hotel is very clean and rooms are pretty typical for Sheraton. Comfortable beds! Large Flat screen TVs with Hidef. The rooms have window unit type of AC so might be loud. I never turned mine on as it was cold outside.

The lounge had continental selection for breakfast. Would be nice if they added some hot items like eggs. All the staff I spoke with were extremely friendly and really showed they cared about my stay. I even got a holiday card signed by a bunch of the staff. Nice touch over the holidays.

Did have dinner in the restaurant and I have to say it was one of the best I have had. I had the grilled pork chop and it would compete with any I have had anywhere! Look forward to going back just because of that! Actually heading back this week...

As an SPG member traveling to Beltsville, it is nice to know there is a sheraton near where I need to be!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnkutty V, General Manager at Sheraton College Park North Hotel, responded to this review, March 12, 2013
Dear Guest:

Thank you for staying with us and experiencing what our Hotel has to offer. Your feedback is fantastic to keep our team motivated to provide Sheraton Branded Service that we you can count on.

We look forward to inviting you back to our Hotel to experience warm, caring service and delicious meal in the Powder Mill Cafe and Lounge.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Sheraton College Park North Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton College Park North Hotel

Address: 4095 Powder Mill Road, Beltsville, MD 20705
Phone Number:
Location: United States > Maryland > Beltsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Beltsville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton College Park North Hotel 3.5*
Official Description (provided by the hotel):
Our hotel is just eight miles from downtown Washington, D.C. with the metro nearby, so you’re never far from the excitement that makes the capital area so great. Located along I-95 and within minutes of the Beltway, our convenient location is close to attractions in the Baltimore Inner Harbor, Historic Annapolis, and Washington D.C. We are equidistant from major airports—Reagan National and Baltimore-Washington International — and close to Greenbelt Metro Station, providing easy access to our nation’s capital.Our complimentary shuttle provides services within a 5-mile radius, including the University of Maryland College Park, USDA Beltsville Agriculture Research Center, FDA White Oak, Verizon Communications, and the many corporate offices surrounding the hotel. For those of you who choose to drive, we have an abundance of complimentary parking.From our lobby to our guest rooms and our restaurant, every inch of our updated hotel has been designed with your comfort in mind. Stay connected with our lobby business center, offering a secure and fun area to work or just hang out. Connect on our terminals or bring your laptop for complimentary High Speed Internet Access. Or, retreat to a chic and comfortable guest room outfitted with our signature Sheraton Sweet Sleeper® Bed and plush, all-white bedding. Work out in our state-of-the-art fitness center or take a refreshing swim in our seasonal outdoor pool. Then have a drink or dine in style in our refined full-service restaurant, the Powder Mill Restaurant and Bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Travelocity, Priceline, Booking.com, Tingo, Hotels.com, Expedia, BookingOdigeoWL and Venere so you can book your Sheraton College Park North Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Beltsville Sheraton
Sheraton Beltsville

Owners: What's your side of the story?

If you own or manage Sheraton College Park North Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.