We've been to this hotel 2 or 3 times and have always enjoyed it... rooms are nice, rates are good, and the pool/hot tub is great! And all of that still remains to be true. However, our last stay here was a disgrace. Apparently, they now allow their employees to bring family and friends there to use the facilities and then allow them to run around wild. The pool was full of guests, yet there was a small group of pre-teen/teen boys splashing, running around, throwing a football across the pool with no regard to any of the other swimmers, even children, and when confronted by guests and asked to stop they completely ignored the guests. Well, come to find out one of the boys is the son of the woman working the front desk and the rest were his friends. These boys were also discovered to be 12 years old and hotel policy is anyone under age 16 requires adult supervision, well there was certainly no supervision of these boys and when I complained about them it was turned around on me like I was wrong for questioning / complaining about them! And as a result the complaint was turned around on me and I was told to take my covered coffee travel mug out of the pool area - as "no beverages allowed was also policy", (although I believe that to be specific to alcoholic beverages only?!?!) Apparently, this was payback for my complaining about the boys needing an adult with them- and since the mother was working the front desk, she certainly wasn't supervising them, she then went on to reference knowing the owner, to intimidate me and think any complaint isn't going to mean anything anyway! When she finally told the boys they would have to leave the pool she told them until 10:00 PM (when the pool closes) and then they can go back in! (Although they were back in before 10:00 PM!). The boys were also coming and going from the front desk and back office throughout the day/evening regardless if guest were around or checking in. To our dismay they were all still there the following morning, which I imagine that they were given an unused room at no cost! Not that I know that to be true, but figure its a real possibility). Needless to say, this stay really disappointed us as we did enjoy the place itself, however, we will NEVER go there after the way we were treated and the actions of the employee! We did file a complaint with Wyndam corporate, who is supposed to follow-up with us on this complaint... we'll see if that happens. So if you expect to be treated with respect as a paying customer, this is NOT the place to go!!!!
- Also Known As:
- Microtel Inn & Suites York Hotel York
- Microtel Inn & Suites York Hotel
- Microtel Inn And Suites York
- Microtel Hotel York
- York Microtel
- Microtel Inn & Suites By Wyndham York Maine
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