We have never written a negative restaurant review before, however our experience at the Frog and Turtle has motivated us to tell others of the disgraceful and unprofessional treatment we received, and save them from this experience. Unfortunately we didn't read the TripAdvisor review of this same restaurant written by RCRICHMOND on July 19th 2010 prior to chosing to go for our brunch meal on Sunday March 10th 2012. We experienced the same unbelievable and inexcusable treatment as they did.
To preface this account, we went as a 3 generation family of 5, including our 3 year old granddaughter. As we visit our family on many occasions and always go out together for Sunday brunch, bringing along the 3 year old is standard practice. She is very well behaved and in no way caused any of the problems that ensued.
We had called ahead for a reservation and were seated just after we arrived. We ordered 2 plates of donuts to share and the rest of our brunch meals at that time. The donuts arrived quickly and we gobbled them up, since they were terrific, as expected. Unfortunately things went downhill fast. We waited for an hour and no one came by to ask how we were doing or to apologize for the delay in getting the rest of the meal to us. We saw other tables get filled and even saw them finish up with their meal, while still waiting for ours to come. We finally asked if they could check up on our food. At that point we were told that it would be right out, finally. However, another 20 minutes went by and still no food. By that time we had lost our appetite and were totally pissed so we told the waiter that we were leaving and asked for a check for the items that we had received (donuts, coffee, and juice). He said he would speak to the chef, and then he came out of the kitchen carrying one pancake (the order for the 3 year old). We told him we didn't want the rest of the meal. He relayed that the chef said he was plating the food and we HAD to accept it. Once again we asked for the check. Ten more minutes passed and out came the food, however 2 of the 4 meals were incorrect. The check was ceremoniously laid on the table and it was for the entire order without as much as an acknowledgement of this unpropressional behavior and their screwup.
There are so many other restaurants in Portland and the surrounding area I'm not sure why anyone would give the Frog and Turtle their money. It appears this behavior is clearly a pattern, not an isolated incident.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.