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“Broken Promise” 2 of 5 stars
Review of Hampton Inn & Suites Wells-Ogunquit

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Hampton Inn & Suites Wells-Ogunquit
2.5 of 5 Hotel   |   900 Post Road, Wells, ME 04090   |  
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2X Points Package
Ranked #4 of 27 Hotels in Wells
Certificate of Excellence
Coppell
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Broken Promise”
2 of 5 stars Reviewed November 13, 2012

I booked a 1 night stay on a road trip to northern Maine. I specifically called the hotel to ensure I could get Southwest mileage for a double miles program they had in place. I was insured that they would give me the mileage and booked the hotel even thought it was $40 higher then any other rated hotel in the area. When I got there I was told no problem at check in. After check out I got an e mail that they did not have any mileage program with Southwest. This is not good business practice and cost me 750 miles in the Southwest program.

Room Tip: The room was quit on the 2nd floor but not exceptionally clean.
See more room tips
  • Stayed November 2012, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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509 reviews from our community

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Minneapolis
Level Contributor
142 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed November 11, 2012

Very good hotel with friendly and helpful staff. We spent three days exploring the lower coast of Maine and this was a wonderful central location. We were there in late October and unfortunately many of the local restaurants and businesses had already closed for the season, but the staff directed us to places that were open.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Donna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec City, Canada
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 30, 2012

The first thing you notice when you drive up is how the hotel grounds are beautifully
manicured.That's usually a good sign that if you care about the exterior you will care about the interior.

We stayed here for two nights, the room was very clean except for quite a bit of scuff marks on the walls.

The place seemed very busy but was very quiet and we slept just fine.The beds are very comfortable with plenty of fluffy pillows.

We really enjoyed the breakfast on(Oct.27th and 28th) I failed to get the persons name that was in charge of keeping everything full and clean, but I would like to commend her for a great job, she was very attentive to the guests and was always smiling.

Overall a great place to stay and would likely return on my next visit to the Wells area.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Donald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surprise, Arizona
Level Contributor
144 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed October 27, 2012

Nice place with friendly and polite staff. We would stay here again in future visits. Next time we will request a room with fridge and micro wave. The breakfast was good with good selections. Enjoyed the mini western omelet.

Room Tip: Call ahead if you are requesting a fridge and micro wave.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Roberto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed October 15, 2012

Impressed pulling up to this property - clean, neat, well landscaped, ample (and free) parking, nice appointed and open area lobby - the desk staff had smiles on their faces and acknowledged me when I came through the doors! Warm and welcoming, efficient and informative. Ashton is a credit to this property! Lots of sitting areas for those who don't want to stay in their rooms. The pool/spa area was clean and well cared for and open late, nice little fitness center, business center, and sundry shop. The room was big enough and VERY clean and comfortable. When ever a staff member crossed your path, they were open and friendly. Nice location half-way between Kennebunkport and Ogunquit. This is an easy-to-find location central to everything you want to see or do in this area of Maine! I would DEFINITELY return! Thank you for the great service and welcome!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank hopesparkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hartford, NY
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 11, 2012

Nice clean room, although it seemed very cramped. We had a king studio suite which included a small sofa and desk - there wasn't much room to move around. Small things that bothered me - the bathroom light switch was on the wall outside of the bathroom, so in the middle of the night when you switched it on, you end up lighting up the whole room. Also there were no towel racks/hooks to hang hand towels next to the sink. Other than that, very enjoyable stay. Great breakfast, as is always the case at Hampton. Staff was very pleasant and helpful.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Upstater53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 9, 2012

We used the Hampton inn for my daughter's wedding. The staff was very nice and helpful. We would stay there again. The only problem was that sometimes the staff at the desk didn't know what the manager had set up, but they contacted the manager right away and everything was good

  • Stayed September 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank wantinformation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about Hampton Inn & Suites Wells-Ogunquit

Address: 900 Post Road, Wells, ME 04090
Phone Number:
Location: United States > Maine > Wells
Amenities:
Bar / Lounge Free Breakfast Wheelchair access
Hotel Style:
#5 Family Hotel in Wells
#6 Romantic Hotel in Wells
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Hampton Inn & Suites Wells-Ogunquit 2.5*
Number of rooms: 87
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Also Known As:
Hampton Inn & Suites Wells-Ogunquit Hotel Wells
Hampton Inn And Suites Wells-Ogunquit
Hampton Inn Wells
Wells Hampton Inn
Hampton Inn & Suites Wells-Ogunquit Maine

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