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“A great place to stay” 5 of 5 stars
Review of BEST WESTERN PLUS Waterville Grand Hotel

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BEST WESTERN PLUS Waterville Grand Hotel
3.0 of 5 Hotel   |   375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)   |  
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Ranked #3 of 6 Hotels in Waterville
GreenLeadersBronze level
Fort Fairfield, Maine
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“A great place to stay”
5 of 5 stars Reviewed July 10, 2012

I'm on the road quite a bit with my job and always find the Waterville Grand Hotel (Best Western Plus) to be one of my favorite places to stay. The newly renovated rooms are clean and the beds are comfortable. The food is always good and the entire staff is friendly, knowledgeable and helpful. I actually prefer to drive an extra 30 minutes to stay in this hotel. As far as price goes, I find this hotel to be as competitive as any and they'll help find ways to get you discounts.
Dan A.

Room Tip: I prefer the 3rd floor...
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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189 reviews from our community

Traveler rating
    80
    52
    22
    19
    16
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82
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • French first
  • German first
  • Any
English first
New York City, New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 9, 2012

Nice size room (2 double beds)...all your basic amenities in the room. It was nice to find a small fridge and microwave in the room as well! In the lobby, there are 3 fast computers and barely anyone is ever on them so there's no wait (and this was a holiday weekend). Quiet location, walking distance to fast food and supermarket a plus.

Unfortunately, I had to give a poor rating because the bathroom stunk of BO pretty bad. I suspect it was the shower curtain (which also had a spider on it when I first walked in). I had to hold my nose every time I ran the shower. I felt a bit unclean after staying here.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review, August 13, 2012
Thank you for the taking the time to write this review about your at the Best Western Plus. I’m sorry that your experience with the bathroom was unsatisfactory. Your feedback was instrumental in our housekeeping department. They now have a better system in place during our busy time to make the bathrooms much better. Again, thank you for taking time out of your valuable schedule to provide us with feedback that will help us improve. We value all feedback and hope that you will come stay with us again when in the Waterville area.
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Orange, California
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2012

This hotel was everything we wanted in a hotel. Crisp clean sheets, room very clean, staff were very accommodating. There is an on-site pub in the evening, and an excellent restaurant for our free breakfast. The service was excellent, staff very friendly and helpful. The specials were very tasty and served local favorites. Maine is noted for their lobster and blueberries, which were in abundance. Make sure you stay after Memorial Day, as the lobster is available then. We plan to return soon.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Agatha, Maine, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 3, 2012

I have been to the waterville best western plus in waterville a couple times now and the friendly service, reasonable rates and clean rooms keep me coming back. The renovations were a great improvement to the hotel.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 29, 2012 via mobile

For hours there were screaming teenagers running down the halls,slamming doors,and making life miserable for all of us on that side of the third floor. Take a look at my pica....unacceptable for $160.00/night. Should have stayed at the hampton inn

  • Stayed June 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review, July 3, 2012
Thank you so much for taking the time to write your review. I am sorry that your stay was less than desirable. I wanted to take a moment to respond to the pictures that you took. I personally went to the room with maintenance and housekeeping. These things are unacceptable and are being taken care of as I write this response. The shower head as been re-caulked so that it won't happen again. The window valance and ceiling are being cleaned and repaired and are the by product of the torrential rains we had throughout last week. It should have been noticed before the room was rented and I apologize for that. As far as the noise, I am sorry that you experienced the noise that you did. It is always a challenge with a full house and different groups in house to maintain that level of quietness that our guests deserve. I do hope that when in the Waterville area you will give us another try. Your feedback and pictures are very valuable and will only help us to become better! Thank you again for your time!
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Mystic, Connecticut
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 27, 2012

Clean and comfortable room and a great bed. The staff was very friendly and helpful. I had to ask about breakfast and found out that you could get a fresh cooked breakfast for free!!! Odd layout for a hotel. Will stay there again when I am in the area.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton, New Jersey
Top Contributor
100 reviews 100 reviews
17 hotel reviews
Reviews in 44 cities Reviews in 44 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 22, 2012

We've stayed here several times before when attending auctions at James Julia's because this hotel provides great rates for auction attendees. However, when we stayed here in the past, the hotel was part of the Holiday Inn brand. Since our last visit it has switched allegiance to Best Western and calls itself "Best Western Plus" (we're not sure what the plus signifies). The switch in branding seems to have been accompanied by a noticeable improvement in cleanliness (not that the old Holiday Inn wasn't clean--it was quite acceptably clean). Somehow this place seemed extra clean and that made our stay even more comfortable. A free breakfast was included in our extremely reasonable room rate, but we were pleasantly surprised to see how this breakfast was administered. Rather than being presented with a limited breakfast buffet bar (the usual technique), we were given two breakfast "vouchers" good for a choice of two full, hot breakfasts or for $7 each off on anything we ordered from the regular breakfast menu. We tend not to eat much for breakfast and so just opted for coffee, orange juice and cold cereal. But it was nice to see that we had a much wider choice, including full eggs/bacon or pancake breakfasts. We'll be back here for the next auction we attend in the Waterville area.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Waterville Grand Hotel

Address: 375 Main Street, Waterville, ME 04901 (Formerly Waterville Grand Hotel)
Phone Number:
Location: United States > Maine > Waterville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Waterville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Waterville Grand Hotel 3*
Number of rooms: 138
Official Description (provided by the hotel):
Summer is upon us and the Best Western Plus Waterville offers cozy accommodations for your getaway! We are a pet friendly hotel so no need to leave your furry friends behind! Our hotel is centrally located and is a great stopping point if you are traveling to Bar Harbor or the Moosehead Lake region. Enjoy hiking, biking and white water rafting opportunities in our area! Charter a fishing boat in the nearby Belgrade Lakes region or simply enjoy a swim! Belgrade is also home to premier golfing opportunities at the Belgrade Lakes Golf Club. Natanis Golf Course, the Waterville Country Club and Lakeview Country Club are all located just a short drive from the hotel. Our entire property has been upgraded. Come check out our new rooms & meeting space! Our 138 guest rooms are sure to meet your needs with refrigerators and microwaves in every room. Free fiber optic Wi-Fi and HD TV will bring you one step closer to feeling like your home! Relax in our indoor, heated, salt water pool and hot tub or burn some calories in our onsite fitness center. Our friendly staff will take that extra step to make your feel like this is your home away from home! Now included in the rates is a discounted Hot Breakfast for up to 2 people. That's right eggs the way you like, bacon or sausage, home fries and coffee! Start your day off right in O'Brien's Irish Restaurant and end it in O'Brien's Irish Pub!!! ... more   less 
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Also Known As:
Holiday Inn Waterville
Waterville Holiday Inn
BEST WESTERN PLUS Waterville Grand Hotel Maine

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