I emailed and called the camp imploring them to contact me if they received a cancellation for a particular session (it was all booked up at that time) since it was the only week our family had for our summer vacation. I spoke to Jackie who told me cancellations were rare but that she would definitely contact me if one arose. About a week and a half later, on a Thursday night after work, I got a voicemail from Jackie telling me there had been a cancellation and I should call her if I was still interested. Beyond excited, I phoned early the next day as instructed, prepared to provide my payment information. David told me there was availability but requested I register online. I immediately did so. However, later that day David phoned to tell me another family had booked online before us. If that was the 'finish line' why didn't Jackie instruct me to register immediately in her voicemail? While he offered a cabin to us at a slight discount, given that it was more than half a mile away from the actual camp and we have a four year old and a seven year old, we declined. I am shocked that Jackie and David did not honor the verbal commitment they made with me, especially since I had reached out more than a week and a half earlier to request availability. The 'logic' he offered was that the other family had technically registered first. So, a camp that features its lack of 'connectivity' as a selling point to guests is going to honor the family's online registration even though our family had first communicated in email and phone our interest to register even when the session was full. I strongly suspect the other family had more in their party and was thus more lucrative for the camp to 'keep' when choosing between the registrations. What else could explain such a disappointing decision by the camp to not honor their commitment to offer availability (should it arise via a cancellation) to me and my family? Our boys are heartbroken-- my mistake presumably for telling my children about our upcoming adventure, having assumed the camp staff would follow through on their word. At best, this is poor organization by the booking office. At worst, it's a look into the value system of staff driving this 'family summer camp'.
- Official Description (provided by the hotel):
- Family Camp and Retreat Center. Counselor-led activities (archery, A&C, swimming, sailing, nature/campcraft, tennis, photography etc.), high quality, family-style dining, private cabins and a beautiful pristine lake. Small, friendly, personal atmosphere where guests get to know other guests and staff as well. Family-friendly, family owned. The perfect summer family vacation! ... more less