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“Poor booking office organization; camp did not honor commitment” 1 of 5 stars
Review of Medomak Camp and Retreat Center

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Medomak Camp and Retreat Center
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178 Liberty Rd., Washington, ME 04574   |  
Hotel amenities
Ranked #1 of 1 Hotels in Washington
GreenLeadersGold level
Stafford, Virginia, USA
1 review
2 helpful votes 2 helpful votes
“Poor booking office organization; camp did not honor commitment”
1 of 5 stars Reviewed July 13, 2012

I emailed and called the camp imploring them to contact me if they received a cancellation for a particular session (it was all booked up at that time) since it was the only week our family had for our summer vacation. I spoke to Jackie who told me cancellations were rare but that she would definitely contact me if one arose. About a week and a half later, on a Thursday night after work, I got a voicemail from Jackie telling me there had been a cancellation and I should call her if I was still interested. Beyond excited, I phoned early the next day as instructed, prepared to provide my payment information. David told me there was availability but requested I register online. I immediately did so. However, later that day David phoned to tell me another family had booked online before us. If that was the 'finish line' why didn't Jackie instruct me to register immediately in her voicemail? While he offered a cabin to us at a slight discount, given that it was more than half a mile away from the actual camp and we have a four year old and a seven year old, we declined. I am shocked that Jackie and David did not honor the verbal commitment they made with me, especially since I had reached out more than a week and a half earlier to request availability. The 'logic' he offered was that the other family had technically registered first. So, a camp that features its lack of 'connectivity' as a selling point to guests is going to honor the family's online registration even though our family had first communicated in email and phone our interest to register even when the session was full. I strongly suspect the other family had more in their party and was thus more lucrative for the camp to 'keep' when choosing between the registrations. What else could explain such a disappointing decision by the camp to not honor their commitment to offer availability (should it arise via a cancellation) to me and my family? Our boys are heartbroken-- my mistake presumably for telling my children about our upcoming adventure, having assumed the camp staff would follow through on their word. At best, this is poor organization by the booking office. At worst, it's a look into the value system of staff driving this 'family summer camp'.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
  • English first
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English first
Durham, NC
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 4, 2010

My husband found Medomak online after I complained that I wanted to go to summer camp like our eleven year old daughter did. Family Camp could have been a risk, but Medomak was so much better than we anticipated. The cabins were great. The food was much better than regular 'ole camp food with a very creative chef and lots of fresh vegetables. The other "campers" were great fun. The kids all got along like cousins. The activities were entertaining, from arts and crafts to dairy avec Perri (that's making cheese with from the milk given by the camp cow Perri.) But the key was the owners and staff who made sure fun was had by all and everyone had a different definition of fun. This is one vacation we plan to repeat.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lifesabeach58
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 29, 2010

If you want to get away with your family to relax and have fun, Medomak is the place! Activities for all ages are planned and supervised. Amazing meals are prepared by their chef. There is plenty to do or not do if you would rather take a nap or read a book. Kids are busy all day with supervised morning activities, family lake time in the afternoons and a family evening activities. In between there is tennis, shuffleboard, 4 square, a barn full of puzzles, board games, hoola hoops, ping-pong, fooseball, basketball... I have seen extended families, single parent families, grandparent and grandchildren all come to Medomak. Tuition covers your meals, cabins and all activities except massages. A very special place that you will never forget!

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, CA
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 12, 2008

We have visited Medomak twice now. Once in 2006 and again this year (2008). Everything the other reviewers have said are true. It’s an amazing vacation for families where you can enjoy lots of activities or do nothing at all.

I am not a camper by any stretch of the imagination. I don’t mind the “outdoors” by day, but by night I need four walls, a roof, a bed and my own bathroom! Our private cabins provide all of that and more. There are two sinks and the toilet is in a separate room from the shower so it’s easier at shower time for my family of four to share the bathroom. Also there are plenty of dressers and hooks to store clothing and the cabins are quite large, though only one room.

I love the fact that there are organized activities for everyone of every age. We’ve been to other vacations similar to this but the organized activities tend to be for the children only. Not a Medomak. We (as parents) can choose to join others in a game or learn a new skill. I find myself doing stuff I wouldn’t do the rest of the year. It’s like being a kid again. There are activities for teens as well which is another age group often forgotten by places like this (but again, Medomak keeps them busy too!)
My kids (ages 11 and 13) love Medomak and can’t wait to go back again. The activities are grouped by age, so they quickly meet others their own age and spend lots of time with them. Meal time is “family style” but more often than not they are off with their new friends. During “down time” (time between scheduled activities) you can find my kids playing in the barn with their new friends. The barn contains foosball, ping pong, a basketball hoop and lots of games and sports equipment.

The lake is beautiful and Medomak has its own private little beach and cove. It’s not large but with only 12 families visiting at a time, it’s big enough.

I could go on (and probably end up repeated everything everyone else said) but I will just summarize by adding my voice to the others, that Medomak is a terrific family vacation.

  • Liked — Family friendly, open spaces, friendly staff, fun activities, beautiful scenery just about everything.
  • Disliked — The mosquitos! (But that's Maine)
  • Stayed July 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 21, 2007

Our family attended this camp this past year (2007) in Maine. We had three generations attend. Having never been to a family camp before we were a little worried. There was no need to be. The staff at Medomak made everyone feel welcome and at ease. Activities were optional for both adults and children. What we liked the most about this camp was that our children had their own program in the morning, but the adults were invited to join in with them or we could take our own classes. We also like the fact that all our meals were together as a family. Some of the activities our kids did were archery, arts and crafts, drama, tennis, nature skills and photography. As adults we also did archery, arts and crafts, photography (we got to use the dark room), rowing, sailing, learned about their gardens, and could get a massage. Our whole family went blueberry picking too.
Every family had their own rustic cabin complete with beds and shower. Dinner was family style and the food was great. One night there is a lobster dinner.
I would recommend Medomak to any family, especially for multi-generational gatherings because there is something for everyone.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 19, 2007

It is hard to find good inclusive vacations for families with young kids that doesn't involve Orlando. We are so glad we found Medomak...it is great for our kids and our whole extended family. We have been to Medomak Family Camp for three summers in a row now (2005, 2006, 2007). This past summer, our children were ages 7 and 3. We were also joined by grandparents, uncles, and cousins. We plan on returning again next summer...it is the best kind of family vacation for all ages. While I cringe at the word "wholesome," it really fits this kind of vacation. It is a true quality experience that we have never found anywhere else. Medomak provides planned activities for the kids and the adults plus great food, in a wonderful Maine setting. (If you don't want to do a particular activity, you can just sit under a tree with a book, and enjoy the amazing surroundings....it's bliss!). The cabins are new and clean, with electricity, beds, private showers/bathrooms and two sinks. Rustic, but not too rustic! The waterfront is perfect for even very young children, with a "beach" to play on and shallow water entry. The kids are happily busy all day, and sleep so well at night. We parents get to spend some time away from the kids doing our own activities (like archery, canoeing, tennis) while the kids have a blast with supervised activities geared to their age group. There are always other kids their age that become their new best friends! This is a chance to spend time with family and be outdoors in very pleasant summer weather. Maybe best of all, the kids forget TV even exists! My kids start asking when we will be back before we have even left the camp road on the last day. Medomak gave me the chance to relive all my fun summer camp memories and spend very happy times with my family. We love it!

  • Liked — Great programs for kids and adults, the surroundings are beautiful
  • Disliked — We have to fly to get to Maine...but worth the trip!
  • Stayed July 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiter, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 16, 2007

Family Camp at Medomak was the best vacation decision we ever made! The property is absolutely beautiful, and the owners and staff could not be nicer. The schedule and pace were good for our family (kids age 5 and 3) and would be perfect for families with kids up to early teenage years. An unexpected bonus was the spectacular quality of the family-style food. Medomak gave us the old-fashioned, semi-rustic "camp" experience we were seeking, without having to rough it too much. The kids are still talking about it 4 months later and we have promised them a return trip. Medomak is exceptional. We highly recommend it.

  • Liked — The beauty of the surroundings, the kindness of the owners, staff and other campers, and the great food.
  • Disliked — It's difficult to find anything to complain about at all, but the beds were not very comfortable.
  • Stayed June 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Medomak Camp and Retreat Center

Address: 178 Liberty Rd., Washington, ME 04574
Location: United States > Maine > Washington
Amenities:
Hotel Style:
Ranked #1 of 1 Hotels in Washington
Number of rooms: 12
Official Description (provided by the hotel):
Family Camp and Retreat Center. Counselor-led activities (archery, A&C, swimming, sailing, nature/campcraft, tennis, photography etc.), high quality, family-style dining, private cabins and a beautiful pristine lake. Small, friendly, personal atmosphere where guests get to know other guests and staff as well. Family-friendly, family owned. The perfect summer family vacation! ... more   less 

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