Our stay for four nights was the worst hotel experience we've had over our many years of traveling with our children, or otherwise. Within minutes of checking in at 3:00 pm we found a box of garbage just outside our room door, clearly a leftover from housekeeping duties for the day. We reported it right away and were told it would be taken care of immediately, however, when we could still see the garbage through our room window still sitting there two hours later, we decided to dispose of it ourselves. A few hours later my 9 year old child who was looking for a pen to draw with opened the bedside table drawer and discovered a used opened leftover condom wrapper inside. We reported it right away yet found the young man at the front desk to be less than surprised and only slightly apologetic. He promised a manager would be in touch by telephone soon. We did not receive a call until the next day by a man who left a message but did not identify himself as a manager. We returned the call only to have to ask the man's name and title, as again he did not identify himself. The man was very difficult to understand due to a heavy accent, and eventually, when pressed, communicated he is the "Asst. General Manager" and his name is "Tavan Paimi." When we communicated to him that we've had great disappointment so far in his hotel, with the garbage outside our door, condom in our bedside table drawer, 2 broken lamps in our room, and a broken telephone that was essentially unusable, therefore forcing us to use our cell phone to place all calls, even to the front desk...etc., etc., HIS ONLY REPLY was "sorry." It was evident he was prepared to hang up and make no offer whatsoever to make our stay more comfortable, however, just before he hung up our call, we asked him "are you sure this is ALL you have to say?" A single "sorry" does not FIX our discomfort, however, it was clearly evident this man wanted to get off very, very easy. When we pressed him again on whether there was anything he would like to offer us he begrudgingly offered a $50.00 discount off the final bill. We did not ask for a discount. We were NOT looking for a discount, only a human being that truly cared about being in the hospitality business. NO ONE at this hotel understands the hospitality business. If you cannot at the very least keep your rooms clean and in good working order, something is very wrong. Needless to say, our four nights felt dirty and creepy - it would be difficult not to feel this way when you can 'see' and 'feel' the dirt everywhere. After our first night there, we desperately tried to find another hotel to book, but found it a fruitless task to the high season in Portland, Maine and the Lobster Festival in full swing. This hotel is NOT a good place for anyone, especially families with children. Stay away. The claim this hotel company makes: "We promise you'll always enjoy an inviting room and friendly staff that will go above and beyond your expectations" is deceit at its very finest. If you're curious, our final bill for 4 nights @129.00 per night plus taxes: $553.00. This is still quite a good amount of money to spend on a hotel room, and especially for a so-called budget hotel, wouldn't you agree? Don't be fooled by the so-called low rate of $129.00 and ALL of the false promises that come along with it, unless you don't mind paying your hard-earned money to feel dirty.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.