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“Good, Bad and Ugly” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites South Portland

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Holiday Inn Express Hotel & Suites South Portland
2.5 of 5 Hotel   |   303 Sable Oaks Drive, South Portland, ME 04106   |  
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Ranked #9 of 12 Hotels in South Portland
Chciago
Top Contributor
275 reviews 275 reviews
60 hotel reviews
Reviews in 98 cities Reviews in 98 cities
114 helpful votes 114 helpful votes
“Good, Bad and Ugly”
3 of 5 stars Reviewed June 13, 2014

Made reservations ahead of time by about 2 months. Never in that time was it told to us that they were doing construction there. To add insult to injury, they gave us a room that had no window since the outside was draped in plastic. So, be aware of that before you book and ask for a specific room in the front (unless they decide to do that as well). Also, be aware that while the hotel is located in a nice forested setting, it is essentially right nest to the highway, so there is road noise early morning. The good? They have a wonderful breakfast in the morning. Rooms are very big and the beds were comfy. There is a refrig. and microwave in room as well as a coffee maker. Parking seems adequate and as stated before, the setting is very nice.

Room Tip: choose one in the front away from the highway noise
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this review, June 29, 2014
Dear Boystowtraveler,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the renovations prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 reviews from our community

Traveler rating
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    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Fitchburg, Massachusetts
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 9, 2014

We spent one night in this hotel and were pleasantly surprised at the accommodations and amenities. The room was very clean and large with room for a dining table with four chairs, very large closet, couch, desk, coffee table and two beds, with small fridge, microwave and sink. We wished we had need to spend more time there! The breakfast was excellent with many hot and cold choices. Fruit, and beverages were still available outside of the breakfast hours. Staff was very friendly and helpful. The pool looked nice but we did not have time to take advantage of it. It was a very quiet, restful night in a comfortable bed.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
56 reviews 56 reviews
33 hotel reviews
Reviews in 41 cities Reviews in 41 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 8, 2014

Nice place to visit. Comfortable room, up a quiet hill in an industrial park near a lot of shopping malls. Clean, well-maintained. If I had to go to South Portland again, I guess I'd stay there. Nondescript, so don't have much more to say.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, Massachusetts
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 28, 2014

Clean, decent, standard. I've stayed at a lot of HIE's and this one is no different. I consider the consistency a pro. The room was clean and comfortable. The little indoor pool and fitness room are nice to have. The location has good access to the highway and to downtown Portland, and it seems that every chain restaurant/store you can think of is within a 1/2 mile on the main road. Good spot to stay for visiting the area.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this review, June 16, 2014
Dear FITfalcon,

Thank you for choosing us and taking the time to review our hotel. I am delighted that we were able to meet most of your expectations, specially with our comfortable room accommodation. It is always hugely motivating on our end to receive commendable feedback from our valued guests like you and we are looking forward to seeing you again soon.

Best Regards,

Faith R
Case Manager
IHGCare
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Charlotte, North Carolina
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 28, 2014

This hotel is convenient to many restaurants and a short drive to the airport. It was perfect for one night before my flight went out the next morning. The room was large, clean and comfortable. It had a small kitchenette, a living area with a couch and a bedroom and bathroom. The only issue was the parking, it was very full and they almost ran out of spaces. Due to the construction, you had a longish walk to get into the hotel as there was no back entrance.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truro, Canada
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 23, 2014

We stayed at the Holiday Inn Express room 106 for three days on a shopping trip to South Portland. The hotel is conveniently located with easy access to all the stores. I booked the hotel under the impression that I was giving a non refundable deposit for 1/2 the first night but when I got there they took the entire first nights room as a deposit. Not a big deal but it seems that the central booking and the hotel staff are not on the same page. The room was a little run down .... the doorknob was broken, the safety lock was broken and pictures were missing from the wall. Construction is going on in the back of the hotel we we were woken up every morning at 7am with the work going on outside. However, the rooms are perfect for several adults travelling together and have two double beds, a sofa bed and a roll away cot will also fit into the room easily! The room is large and comfortable and conveniently located so I would definitely return. Ask for a room facing the front of the hotel away from the construction. Be prepared that the central booking non refundable deposits that are quoted to you may be different when you arrive at the hotel.

Room Tip: Rooms at the front of the hotel are quieter as construction is going on at the back of the hotel.
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 17, 2014

My daughter and I stayed at this hotel in May 2014. I've read some other reviews about this hotel before writing mine just to make sure that I wasn't the only one disappointed. There was hair (long and short) in the tub, on the walls, and on the shower curtain. It was disturbing. Before I checked in, while standing at the check-in desk, I asked the girl working the desk, if there was Bacon in the breakfast. Who doesn't love bacon for breakfast? She assured me there was so we stayed. Well, the next morning there was no Bacon. When I asked about it, they said they "alternate days" for Bacon. So, the guests that stayed the day before me got the Bacon but I didn't because I stayed on the "alternate day" but paid the same rate?? Most travelers stay one night. It'd be nice if every Holiday Inn Express had the SAME breakfast every day for ALL guests. There were sausages but I don't eat sausages. So, please change your policy to offer it every day. Every day you have new guests. Shouldn't we all get Bacon? This may seem like a small thing to some, but the point is .....why offer it on alternate days when the majority of guests stay just one night? Between the girl promising me there was Bacon and the hairs in the tub/shower, I will never stay at this hotel again. FYI: Choose a room on the front of the Hotel. The garbage guys empty the dumpsters out back at 3am. It's very startling to wake up to a loud banging noise at 3am (like I did).

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites South Portland, responded to this review, June 3, 2014
Dear CanadianGirl66,

Thank you for taking time to share your experience with us. I appreciate that you have chosen our hotel for your recent stay.

I am sorry to hear that we haven failed to meet your expectations regarding our rooms and breakfast. Your comments are very important to us for this will help us with our goal to continuously improve on our service. I have taken note of your concern and forwarded it our hotel management so we can serve you better in the future.

I hope we have the chance to give you the best hotel experience on your next stay.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites South Portland

Address: 303 Sable Oaks Drive, South Portland, ME 04106
Phone Number:
Location: United States > Maine > South Portland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 12 Hotels in South Portland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites South Portland 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express South Portland Hotel at Sable Oaks. Renovated in June of 2006, we are updated to provide you with the best service!Hotel features include free local phone calls, free wireless Internet, pool and fitness center, and a complimentary Express Start Continental breakfast. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, hard boiled eggs, and yogurt. Recently we've introduced hot items such as sausage and eggs! We have also created the world's best tasting cinnamon roll. Located conveniently next to the Maine Mall and only a short distance from the Freeport and Kittery outlet malls, the South Portland Holiday Inn Express is a great place to stay while you shop. Just two miles away from the Portland Jetport, our free shuttle will be there to pick you up and bring you directly to the hotel. Visit South Portland, Maine, and Stay Smart at the Holiday Inn Express Hotel! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites South Portland
Holiday Inn Express South Portland
Holiday Inn South Portland
South Portland Holiday Inn
Holiday Inn Express Hotel & Suites South Portland Maine

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