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“Won't go back” 2 of 5 stars
Review of DoubleTree by Hilton Hotel Portland, ME

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DoubleTree by Hilton Hotel Portland, ME
3.5 of 5 Hotel   |   363 Maine Mall Road, South Portland, ME 04106   |  
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Ranked #7 of 12 Hotels in South Portland
Wakefield, RI, United States
1 review
“Won't go back”
2 of 5 stars Reviewed March 31, 2014

This property was one of the dirtiest hotels I've ever stayed in. The lobby, halls and room floors look like they hadn't been cleaned in weeks. The only saving grace of the hotel was the restaurant where the food was pretty good but overpriced.

  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, April 8, 2014
Thank you for taking the time to share your feedback from your recent visit to our property. While the content of your feedback is difficult to hear, I appreciate the feedback to hear how our hotel can get better. I assure you that I talk all feedback to heart and I will work with our housekeeping staff to get better.

Warm Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 reviews from our community

Traveler rating
    135
    150
    84
    56
    18
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
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English first
Skowhegan, Maine, United States
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 30, 2014

.This hotel is very nice. I have stayed at other area hotels to avoid my long commute. The rooms are very clean and spacious with modern furnishings and comfortable bed. The mall is right across the street along with other stores and restaurants nearby. It has a bar and restaurant on sire and offers room service. The hotels online posted rate was $138. I would suggest checking hotwire or other discounted sites. I was able to get this room for $78 with all taxes and fees. I would stay here every chance I get in the future.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, March 31, 2014
Thank you for your continued loyalty to our hotel. It is nice to hear that you've made our property your "home away from home" while you are in the Portland area. Whether you choose to book through our hotel directly or elsewhere, we are happy that you continue to stay with us!

Warmest Regards,

Nick Shumate
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA, United States
2 reviews
5 of 5 stars Reviewed March 28, 2014

This hotel offers excellent service, clean, comfortable rooms, and terrific food for breakfast and for dinner (I've never had lunch there.) The staff are friendly and courteous, and happy to assist with any need. Also, the hotel is located across the street from the mall, and a number of other restaurants if you want to go out for a change. Great place!

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, March 29, 2014
Thank you for choosing our property during your trip to Portland, Maine. I'm very happy to hear that you enjoyed the hotels amenities, service and location. I will be sure to pass along your feedback to the entire management team. The next time you are in the area, please think of us!

All the best,

Nick Shumate
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterville, Maine, United States
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 27, 2014

We have stayed here at least three times in the past 2 years. We used a service to get the room and were delighted at not only the price we got, but that we were able to return to this hotel.

The structure itself is probably 40 years old, but they keep up with the renovations quite well. Our front desk person changed our first room assignment when we discovered it was right at the elevators. We then got a room on the 7th floor in the back and it was perfect: quiet, comfortable and again, my chair and ottoman.

We will keep going back to this hotel. Oh, and I love the chocolate chip cookies you get on arrival. There is a Starbuck's cafe off the lobby, and a full-service restaurant, which we have not visited. But all in all, this is a great value near all the attractions of Portland.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, March 28, 2014
Thank you so much for your continued loyalty to our property and taking the time to share your thoughts about our hotel. I'm very happy to hear that you continue to come back, and hope to see you again in the future! The next time you do visit, please give our restaurant a shot. The Blue Wave Grill serves an outstanding breakfast, lunch and dinner!

Thanks again for taking the time to give us your feedback. Feel free to reach out to me directly the next time you are in the Portland area!

Warmest Regards,

Nick Shumate
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 26, 2014

It's quite difficult and maybe not needed to write about a chain hotel. But there are at least three things I really liked here:
1. Personnel - incredibly friendly and helpful!
2. Complimentary treats - amazing fresh baked cookies (I gave up my diet for them and have no regrets whatsoever), hot chocolate with marshmallows, coffee, fruits - made us feeling really cozy and comfortable here.
3. Hairdryer - I cannot recall ANY other hotel were I was able to dry my hair in less than 5 minutes (not struggling for about half of hour using dryers provided by hotels, as usually). Being here for a business trip I really appreciated it.
Overall experience was very pleasant and I definitely recommend this hotel for staying if you don't mind to stay not in Downtown. Having a car or using a cab it's not an issue. If you are planning to walk around probably you should consider another location.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, March 28, 2014
Thank you for sharing your thoughts on our property. While we are part of a larger franchise, we are individually owned, so it is always nice to hear feedback!

First and foremost I'm very happy to hear that you enjoyed your visit. I've already shared your feedback with our management team, and expressed the importance of our customer service to those who see the guests daily.

Thank you again for staying with us. Please think of us in the near future.

Best,

Nick Shumate
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casco, United States
1 review
5 of 5 stars Reviewed March 21, 2014

Our large group received a warm welcome. All of our rooms were ready for an early check-in. The internet connection was consistent, and we were able to conduct our business without interruption. The wait staff very easily catered to special dietary needs. Our meeting function rooms were well-equipped and all presentations went smoothly.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, March 27, 2014
Thank you for sharing your feedback from your most recent visit to our property. Our hotel certainly always enjoys the group that you were here with!

I'm very happy to hear that everything went very smoothly with your group. Hopefully we will see you in March of next year!

Warmest Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton, United States
1 review
5 of 5 stars Reviewed March 18, 2014

We checked in after a long and difficult drive. The check-in process was smooth and efficient, and we were in our room within five minutes. We relieved some of the travel stress in the fitness room, which had both cardio equipment and weight training equipment, then grabbed a cocktail in the hotel lounge before going out to dinner at a nearby restaurant. It was a fine weekend in a convenient and desirable setting.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, March 26, 2014
Thank you for taking the time to share your thoughts from your recent stay to our property. I'm very happy to hear that overall your visit was a pleasant one. I will be certain to share your feedback with our management team, especially highlighting the front desk.

The next time you are in the Portland area, please visit with us again.

All the best,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Portland, ME

Address: 363 Maine Mall Road, South Portland, ME 04106
Phone Number:
Location: United States > Maine > South Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in South Portland
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland, ME 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The Newly Renovated DoubleTree by Hilton® Portland Maine is ideally located just minutes from Portland's International Jetport, historic downtown Portland, and situated right next door from Maine's largest mall; The Maine Mall. Make yourself comfortable in our newly renovated guestrooms with thoughtful amenities including Sweet Dreams Beds, complimentary high-speed internet, and ergonomic workstations. Enjoy a dip in our refreshing indoor heated pool or get a great work out in our Fitness Room featuring Precor® exercise equipment. Stop by the Blue Wave Grille to enjoy a savory meal for breakfast, lunch, or dinner. Unwind after a long day at our bar and lounge. Also, offering 10 versatile meeting spaces, on site catering, AV rental, and a devoted team, the DoubleTree by Hilton Portland Maine is the ideal space for your business meeting or event. We look forward to welcoming you to our property with our signature warm chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Wyndham South Portland
South Portland Wyndham
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine

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