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“Pleasant Stay” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Portland, ME

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DoubleTree by Hilton Hotel Portland, ME
3.5 of 5 Hotel   |   363 Maine Mall Road, South Portland, ME 04106   |  
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Ranked #5 of 11 hotels in South Portland
Halifax, Canada
1 review
“Pleasant Stay”
4 of 5 stars Reviewed July 12, 2013

Overall our family enjoyed our stay at the DoubleTree in Portland. The staff were pleasant, the rooms were clean and beds were very comfortable which is important to us given we have some disabilities. Our room however was across from the elevator which made it a bit noisy at night but other than that everything was great. The food in the restaurant was great as we used their services for breakfast. I would recommend the hotel. It's conveniently located and near all attractions.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, July 13, 2013
Thank you for your feedback from your recent trip to our hotel. It is very nice to hear that overall your stay was enjoyable, and I hope that you think of us down the line for a future trip to Portland, Maine. I will certainly share all of your feedback with our management team so that we can know what went well and more importantly what improvements can be made. Thank you once again for staying with us.

Warm Regards,

Nick Shumate
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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335 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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  • Any
English first
Brocton, United States
1 review
4 of 5 stars Reviewed July 12, 2013

Pleased with reservations and confirmaton via e-mail- very thorough. Registration staff very professional and helpful to us in suggestion areas of interest, i.e., Bintlifts for breakfast, Trolley tour and Portland Museum of Art. Stay was brief but we were pleased. Room was clean and quiet and would not hesitate to stay here again.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, July 13, 2013
Thank you for choosing our hotel during your travel to Portland, Maine. I'm very happy to hear that you enjoyed your visit and you also got to see some of the great things that this city has to offer! Please think of us again during your next trip to Maine.

Warm Regards,

Nick Shumate
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, CT
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2013

We had a good stay at this hotel but it wasn't cheap. The room, bathroom and lobby were nice and clean. The only complaint was the sound proof which was below average. We could hear the noises of children from next door and it didn't go away until we made the complaint to the front desk.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, July 13, 2013
Thank you very much for choosing our property during your visit to Portland, Maine. It is very nice to hear that you enjoyed your visit and the cleanliness of the property was up to the high standard that we set forth.
While I completely understand your concerns regarding the room rate, I will let you know that they changed dramatically during other times of the year. At this time we are in our high season, so the rates are reflective of that.
Thank you once again for staying with us. I look forward to seeing you again someday soon.

Best,

Nick Shumate
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paramus, New Jersey
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 8, 2013

Like other reviewers, I will agree that the hotel was very average... One MAJOR complaint was that the room only had sheer curtains! So we were awake every morning at 6am with the light shining in... not great if your looking to sleep in... The bathroom was very strangely set up; the door was right in front of the toilet, making it awkward to move around in the bathroom.
NOTE: if you are looking to visit Portland, this hotel is convenient, but you do have to drive to the city (3 miles) and yes, people on this site did rave about the FREE parking at the hotel, but didnt mention its $30 to park in Portland..... so next time I will pay the extra and stay IN the city (Hampton, HGI, Marriott)

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, July 10, 2013
Thank you for your feedback regarding your most recent stay with us at our property. I truly appreciate you taking the time to let us know how you felt. I'd like to let you know that I will be addressing your concerns, especially the one about the room only having sheers in it. I assure you that this is something we will correct immediately and I truly apologize for the issue. While I wish your feelings regarding our property were different, I do hope that someday you choose to give us another try. If this is something that you ever feel interested in, please contact me directly.

Warmest Regards,

Nick Shumate
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga Springs, United States
1 review
3 of 5 stars Reviewed July 7, 2013

Overall quality was average. The location was across the street from the mall and convenient to target for anything you need. Only a couple of minutes from downtown Portland, and approx 15 minutes to Freeport where LLBean is. Staff is friendly, but the housekeeping was poor. Free internet access is limited. The walls to the room are thin, so you can hear whoever is next to you well.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, July 9, 2013
Thank you for your feedback from your recent stay with us. While it is nice to hear that the service overall was pleasant, it was also alarming to hear that you did not receive proper housekeeping service. It is important to me that cleanliness and service are of the highest quality and I truly apologize for a lack in the housekeeping area. Feel free to contact me further to discuss more in detail. Thank you again for choosing our hotel. I look forward to hearing from you someday soon.

Warm Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MA, United States
1 review
4 of 5 stars Reviewed July 3, 2013

We had a decent stay, check in was very fast and they gave us cookies which was cool. I went to the front desk for spoons and glasses and they were very prompt and helpful. Only issue was no free wifi, otherwise had a pleasant stay for a night being there for a wedding.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, July 9, 2013
Thank you for staying with us during your recent trip to Portland, Maine. I hope everything went well for all involved with the wedding that you were here for. I'm happy to hear that overall your stay was pleasant. I also wanted to inform you for future visits, our internet is complimentary. We have an option for turbo speed internet that we charge for, but all other internet is free, including wireless and in our business center! Thank you once again for staying with us.

Best Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga, CA
Top Contributor
64 reviews 64 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 1, 2013

The staff checking us in was cheerful and expressed a desire to be helpful and at our service.

The room was quiet and roomy with a comfortable king bed with a nice view of the area. The bathroom was OK with a very good shower over the tub.

We choose the hotel due to the location being very close to the Portland airport yet quiet away from the noise of the planes.

The hotel is located close the a very large shopping mall surrounded by strip centers with manr restaurants to choose from.

Room Tip: Ask for a quiet location.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at DoubleTree by Hilton Hotel Portland, ME, responded to this review, July 9, 2013
Thank you for staying with us during your trip to Portland, Maine. I'm very happy to hear that you chose our hotel as your destination close to the airport. It is also very nice to hear that the service level was up to the standards that we set forth for our staff. Thank you once again for staying with us. Please think of us again in the future!

Warm Regards,

Nick Shumate
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel Portland, ME

Address: 363 Maine Mall Road, South Portland, ME 04106
Phone Number:
Location: United States > Maine > South Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in South Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland, ME 3.5*
Official Description (provided by the hotel):
The Newly Renovated DoubleTree by Hilton® Portland Maine is ideally located just minutes from Portland's International Jetport, historic downtown Portland, and situated right next door from Maine's largest mall; The Maine Mall. Make yourself comfortable in our newly renovated guestrooms with thoughtful amenities including Sweet Dreams Beds, complimentary high-speed internet, and ergonomic workstations. Enjoy a dip in our refreshing indoor heated pool or get a great work out in our Fitness Room featuring Precor® exercise equipment. Stop by the Blue Wave Grille to enjoy a savory meal for breakfast, lunch, or dinner. Unwind after a long day at our bar and lounge. Also, offering 10 versatile meeting spaces, on site catering, AV rental, and a devoted team, the DoubleTree by Hilton Portland Maine is the ideal space for your business meeting or event. We look forward to welcoming you to our property with our signature warm chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Wyndham South Portland
South Portland Wyndham
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine

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