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“Nice place” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Portland, ME

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DoubleTree by Hilton Hotel Portland, ME
3.5 of 5 Hotel   |   363 Maine Mall Road, South Portland, ME 04106   |  
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Ranked #7 of 12 Hotels in South Portland
Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Nice place”
4 of 5 stars Reviewed July 28, 2012

It was a good location for us, for going to a camp the next day. It is located across from a mall. Has a good size indoor pool ( didnt use it but saw it). Staff very friendly. Only complaint was our wake up call did not happen. Told the front desk and they would look into it.

Room Tip: Perfect location for us for camp pick up. Only stayed one night.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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443 reviews from our community

Traveler rating
    135
    150
    84
    56
    18
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106
129
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • Japanese first
  • Portuguese first
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English first
Cincinnati, Ohio
Top Contributor
292 reviews 292 reviews
42 hotel reviews
Reviews in 98 cities Reviews in 98 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed July 27, 2012 via mobile

I was here for a quick overnight stay. Check in was excellent, front desk clerk was friendly and competent. Old decor, tired hotel. Rooms in need of update, as well as hallways. Work chair at desk stained. Bed comfortable. At $250 a night, overpriced.

  • Stayed July 2012
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Top Contributor
72 reviews 72 reviews
24 hotel reviews
Reviews in 44 cities Reviews in 44 cities
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed July 27, 2012

Horrible customer service....NO amenities.....you get a premium hotel price without any premium hotel services....seriously...go to a hampton....or even a Super 8...I will say the bed was VERY comfortable but otherwise this place falles well below other hotels

Room Tip: go anywhere but here
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Averill Park, New York
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 27, 2012

Hotel is in a great location for a work trip. Very close to restaurants and mall. The hotel staff were very nice, very helpful. I had trouble logging on to my Account to be credited for my stay and front desk staff helped. Also, front desk staff very accommodating for late checkout. The hotel room was adequate, air conditioning is loud. The bed was extremely comfortable. Stayed three nights and slept great. Also, hotel had HBO, a big plus in my book. A glass of wine at the bar was expensive, $9. But, there is a happy hour every day and prices are more reasonable for that.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 20, 2012

this is a very old hotel. The bathroom was so small i had to leave the door open or i would have suffocated. i am not sure how i would have survived if i had been with another person. the room was tight, had no refrig or microwave for $200. i woud not go back here. The staff was nice and friendly they could not help that the hotel was old. The cleaning staff made up my bed and gave me new towels and left everything else a mess, no clean up nothing! i stay at hilton properities often and i would not go back here There was NO air condition in the hall ways so once you came out of the room with the small bathroom with no air vent or conditioner and loud small air conditioner that didn't cool the room sufficiently the hall way was brutual.
ugghhhhh never again at this hotel!

Room Tip: look around for a better hotel
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  • Stayed July 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Dorado Hills, California
Top Contributor
63 reviews 63 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed July 20, 2012

This hotel is a disgrace to the Doubletree and Hilton Brands. The website states that it has been modernized recently - what a joke. The rooms are horrible. You can barely walk into the bathroom - the toilet seat edge is about 6 inches from the door frame. The shower head is about five feet high if you can manage to even get into the shower. The air conditioning is noisy. The elevators are completely inadequate - you have to wait five minutes for them. They are also noisy and creeky. It hotel is also very expensive - stay at other nearby hotels.

Room Tip: not possible to choose a good room
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  • Stayed July 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Hartford, CT
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 17, 2012

The signature chocolate chip cookies were warm and tasty. The east tower room was much the same as the west tower room in which we stayed when the hotel was branded “Wyndham Portland Airport” except this time the door lock and coffee maker worked (although the entry area light did not). There were two queen beds with multiple pillows, a desk with chair, a small table with ice bucket, tongs, glasses, and a bottled water ($3.50 if you used it!), an upholstered chair and ottoman, and a dresser, the latter supporting a flat screen TV.
The hotel was switching over to hi def and we were advised (at check-in) that someone might need access to the room as part of the process, but we were never disturbed. There were cards on the desk to report an employee you caught doing a great job and a “report card” to rate your stay and make suggestions. The chain seems to have a genuine desire to provide superior service.
The bath was as small as we remembered but adequate and the usual soap, shampoo, conditioner and body lotion were found on the granite vanity. The room and bath were clean except for the grille on the exhaust fan, which had accumulated some dust. The A/C was set a little low but the in-room unit responded accurately to the wall-mounted thermostat, although it switched to heat briefly when we raised the temperature. Most of the time we were able to leave it off as the room only got morning sun.
The ice machine was three or four rooms away and worked fine. There was little noise except in the morning, after we had awakened, when we heard a conversation in the next room. The woman was apparently speaking on a cell phone and raising her voice to compensate for the connection. The in-room coffee (2 regular and 1 decaf) was OK but only non-dairy creamer was provided.
There are numerous stores (including the Maine Mall) and chain restaurants nearby. We didn’t eat in any of the latter, preferring to travel to the Old Port Tavern and Becky’s Diner (both excellent) for dinner and breakfast respectively.
We saw the hotel’s shuttle van (with cookie logo on the side) parked at the portico on a couple of occasions, and there were airline personnel waiting in the lobby at other times, so I believe a shuttle to airport (and perhaps other locations) is offered, but I’d check with the hotel directly to confirm if this amenity is important to you. We did not utilize the pool or exercise room.
Check-out was as smooth as check-in. The manager (or his assistant, I can’t remember which) was there in addition to the clerk, so when I turned in the “report card” from the room I also verbally told him about the light and the dusty grille. He seemed genuinely thankful to be informed of these easily remedied minor shortcomings and offered us additional chocolate chip cookies for the road.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Portland, ME

Address: 363 Maine Mall Road, South Portland, ME 04106
Phone Number:
Location: United States > Maine > South Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in South Portland
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland, ME 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The Newly Renovated DoubleTree by Hilton® Portland Maine is ideally located just minutes from Portland's International Jetport, historic downtown Portland, and situated right next door from Maine's largest mall; The Maine Mall. Make yourself comfortable in our newly renovated guestrooms with thoughtful amenities including Sweet Dreams Beds, complimentary high-speed internet, and ergonomic workstations. Enjoy a dip in our refreshing indoor heated pool or get a great work out in our Fitness Room featuring Precor® exercise equipment. Stop by the Blue Wave Grille to enjoy a savory meal for breakfast, lunch, or dinner. Unwind after a long day at our bar and lounge. Also, offering 10 versatile meeting spaces, on site catering, AV rental, and a devoted team, the DoubleTree by Hilton Portland Maine is the ideal space for your business meeting or event. We look forward to welcoming you to our property with our signature warm chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Wyndham South Portland
South Portland Wyndham
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine

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