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“Nice stay” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Portland, ME

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DoubleTree by Hilton Hotel Portland, ME
3.5 of 5 Hotel   |   363 Maine Mall Road, South Portland, ME 04106   |  
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Ranked #7 of 12 Hotels in South Portland
madison, wiscosnin
Top Contributor
71 reviews 71 reviews
20 hotel reviews
Reviews in 37 cities Reviews in 37 cities
39 helpful votes 39 helpful votes
“Nice stay”
4 of 5 stars Reviewed July 3, 2012

Stayed one night before our flight home. Staff was super accommodating. Stayed on the concierge floor. Room was at Doubletree's standard and very clean. Internet fast. Location was convenient to restaurants, the airport and expressways.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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443 reviews from our community

Traveler rating
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    84
    56
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
Orlando, Florida
Top Contributor
71 reviews 71 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 30, 2012 via mobile

Ce to Portland on a quick work trip to the Maine Mall. The hotel was good, but the location was just okay. For my work it was perfect, but if coming to Portland on vacation, I would stay closer into town. There is a complimentary shuttle to and from the airport, though! And a warm cookie!!!

  • Stayed June 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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NH
Top Contributor
303 reviews 303 reviews
57 hotel reviews
Reviews in 114 cities Reviews in 114 cities
348 helpful votes 348 helpful votes
4 of 5 stars Reviewed June 27, 2012

Location - location is directly in front of Maine Mall. Its conveneient to the highway and restaurants.

Rooms - rooms were a bit small, bathrooms were in need of a little help. The a/c was great. The bed was comfy. The room service was solid.

Pool - good size, the setup is strange, right in front of the bar!!! Right. The towels ran low. The jacuzzi was warm. The pool was a bit cool.

Restaurant - the server was sloppy, the food setup was weird where the buffet was made to order (what)? The food was not hilton quality, bread hard, hot food sat for a while, pancakes a little hard too. Better of going somewhere else unless its free.

Bar - bar is cool. Bartender was very cool. She has been working there a long time. Good drinks.

Overall good value if you pay $100 a night otherwise your overpaying. The hotel is dated, you cant get Marriot rates if you dont update every 10 years.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Portland, Maine
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 27, 2012

we just stayed three nights at this hotel. We booked two rooms. They charged us an extra 10.00$ a night for a small fridge for each room....an extra $60.00! I lost most of the food I put in it, because it froze it. Hilton advertises a fridge in every room. NOT HERE! I also have never had to call in my fifty one years front desk twice to complain. I called the first time because when they cleaned the room, they did not leave more coffee, shampoo, soap, toilet paper, or new clean glasses, and did not take out the garbage. I had pre cleaned so this as not much of a chore. After I called and complained, they brought an armload of towels, one small shampoo (we booked the rooms for four guest each), no toilet paper (we ran out) and still did not leave a refill for the coffee machine, or clean glasses and left dirty pizza boxes which I placed right beside the garbage can. I had to call back for toilet paper, and they did bring a coffee refill and toilet paper, but STILL did not take out the pizza boxes, or leave clean glasses. I gave up. They ran out of cookies on check in, which is no big deal, but they advertise it. You also had to pay for what they called the continental breakfast. A pot of coffee was $8.00! Not very impressed and will not advise friends to stay there. nancy rovito....lovesapenguin@yahoo.com

Room Tip: plan on paying for your "continental breakfast", and room fridge. be careful what you put...
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  • Stayed June 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed June 21, 2012

In the middle of the night someone with key to our room broke in while were sleeping.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELLSWORTH
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 16, 2012

I was lucky enough to secure this room on priceline at a great rate! Unfortunately they did not have any king rooms when i checked in, but can't really complain there. The gentleman at the front desk was very friendly. The cookie at check in ius certainly a doubletree thing that you have to love! The room itself was very well furnished, but the wallpaper did show some signs of age. There was what appeared to be some worn out graffiti on the wallpaper in the bathroom. I was also surprised to find some bathroom cleaner that had been left behind. Besides this, the stay was great. The proximity to the airport and mall is great. Indoor pool and restaurant were also amazing.

Room Tip: Ask for a top floor room!
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  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
1 review
5 of 5 stars Reviewed June 8, 2012

We reserved a room block at a bargain rate for a family event, and stayed for a week. The hotel was ideal for our purposes. The staff was friendly, the rooms were clean and comfortable, the restaurant was convenient for our group, and the fitness center was exceptionally well-equipped. We went to the Maine Mall across the street several times. The most annoying feature was the room thermostat, which was too sensitive to slight variations in temperature.

Stayed June 2012, traveled with family
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Additional Information about DoubleTree by Hilton Hotel Portland, ME

Address: 363 Maine Mall Road, South Portland, ME 04106
Phone Number:
Location: United States > Maine > South Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in South Portland
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland, ME 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The Newly Renovated DoubleTree by Hilton® Portland Maine is ideally located just minutes from Portland's International Jetport, historic downtown Portland, and situated right next door from Maine's largest mall; The Maine Mall. Make yourself comfortable in our newly renovated guestrooms with thoughtful amenities including Sweet Dreams Beds, complimentary high-speed internet, and ergonomic workstations. Enjoy a dip in our refreshing indoor heated pool or get a great work out in our Fitness Room featuring Precor® exercise equipment. Stop by the Blue Wave Grille to enjoy a savory meal for breakfast, lunch, or dinner. Unwind after a long day at our bar and lounge. Also, offering 10 versatile meeting spaces, on site catering, AV rental, and a devoted team, the DoubleTree by Hilton Portland Maine is the ideal space for your business meeting or event. We look forward to welcoming you to our property with our signature warm chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Wyndham South Portland
South Portland Wyndham
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine

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