I agree with reviewers who commented on the "musty smell" of their room. However, we opened our window, ran the a/c and when we returned the room was considerably fresher (perhaps the hotel should consider trying this prior to assigning rooms).
I agree with some reviewers who suggested the dark, older furnishings could truly use a "refresh." I agree with reviewers who described the property as "older" and in need of "updating."
I disagree with reviewers who suggested the staff was less than professional and cordial. Our experience with every staff member we encountered was, at a minimum, pleasant and most were warm and extremely helpful. I regret I did not get the name of the desk agent who checked us in -- she was both efficient and personable. Carl, in the Concierge Lounge, is a true asset to those guests who have lounge access.
It's a shame the property has the tough part -- customer service -- conquered and are only lacking the easy part, capital investment to improve the physical plant. This is one of many properties owned and managed by a large hospitality group which would be well-served to invest in improving this property.
- Official Description (provided by the hotel):
- The NEWLY RENOVATED Portland Marriott is complete! Improvements include, newly renovated lobby complete with a business center, contemporary designed guest rooms with plush bedding and new high speed in-room technology. Enjoy swimming in our new heated indoor pool, whirl pool. Indulge all of your senses in our new restaurant and lounge. Meet, greet and entertain in our spectacular grand ballrooms. The Portland Marriott at Sable Oaks is nestled on the hill of the scenic, yet modern, Sable Oaks community and just minutes from Portland Airport and historic downtown Portland. Enjoy fine-dining and boutique shopping in the Old Port. Bring the family to the legendary Old Orchard Beach, sight see at Portland Headlight historic lighthouse, enjoy a sunset cruise on Casco Bay or visit Portland's own Museum of Art. Offering dynamic meeting space, business center, golf course, indoor pool, fitness center and more Portland Marriott at Sable Oaks is the perfect location to exceed your expectations ... more less
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- Also Known As:
- Portland Marriott At Sable Oaks Hotel South Portland
- Marriott Hotel South Portland
- Marriott South Portland
- South Portland Marriott
- Portland Marriott At Sable Oaks South Portland, Maine