In October 2013 my wife and I stayed for one night in room number 241, a disabled accessible room on the ground floor. We paid £47 /$77, which represented good value for the area.
We arrived at 2.50pm after a three hour drive from the White Mountains and were eager to get into our room, freshen up and take a drive into Portland before eating. When we parked up in the disabled bay right next to the front door Laura came out and offered to help us with our luggage, which was a nice touch. Once inside though she told us that our room wasn't ready - disappointing as we were only ten minutes ahead of the advertised check-in time. Another member of staff contacted the housekeeping staff and instructed them to get our room finished; we waited in the lobby, which is bright and airy with comfortable sofas but it was really warm though with the sun shining through the windows and the open fire blazing away.
Our room though did not become available until 4pm; the housekeeping staff had cleaned the wrong room! I asked the Duty Manager Kathy what the problem was; she could not explain; not even an apology! Now, perhaps I'm expecting too much here but where a hotel has only a couple of accessible rooms surely it should be a priority to make sure those rooms are ready and available in time for guests checking in, especially if one was pre-booked.
Our room was quite large and there was more than enough room for my wife to manoeuvre her power wheelchair. It had a king size bed, which was comfortable, had plenty of pillows and was of an appropriate height for my wife. The room had the usual amenities you would expect in a Best Western hotel; fridge, microwave, coffee maker, flat screen TV and decent WiFi. One good feature of note was that the table lamps had USB ports in the base for charging phones etc.
The bathroom wasn't that large but did have a roll-in shower with a heavy duty fold down seat. The inward opening door to the bathroom though did take up valuable space.
Breakfast is served in the restaurant next door upon production of vouchers. There was plenty of seating available and there was a very good selection of hot and cold items, which were regularly freshened up by the attentive waiting staff. The coffee was good too. I would say that this was easily the best free breakfast that we enjoyed on this trip. I think we were the only Brits in there though as my wife was bemused when I spoke to one of the waiting staff and every other diner stopped dead in their tracks and stared as if Hugh Grant was in the room!
The hotel has a fitness room, hot tub and heated outdoor pool, which we didn't use
Despite the hiccup at check-in we would, if in the area again probably choose to stay at the Merry Manor Inn again - just so long as the room was ready in time for our arrival!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
My sincere apologies for the confusion with your room. If you do stay with us again, I would love the opportunity to make things right and personally apologize for the mess up. I am pleased that despite the issues at check-in that you found the restaurant to your liking and the room to be comfortable. Cheerio!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.