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“Ok but way over priced for what you get !!” 3 of 5 stars
Review of Comfort Inn Airport

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Comfort Inn Airport
2.5 of 5 Hotel   |   90 Maine Mall Rd, South Portland, ME 04106   |  
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Ranked #4 of 12 Hotels in South Portland
GreenLeadersSilver level
Brisbane, Australia
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
16 helpful votes 16 helpful votes
“Ok but way over priced for what you get !!”
3 of 5 stars Reviewed August 21, 2013

Over priced for what you get. The room is average and not real big. Our bathroom leaked water from the toilet all night and the floor was soaking and very slippery. Our room was right outside the house keeping room so noise was very loud and 5 or more carts in the hallway !! couldn't even get our bags past the mess !! The breakfast was ok if you like plastic eggs and plastic meat patties.
Won't be staying here again I don't think, but it was the best priced one in town compared to the rest of them !! They were all over priced !!

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blandergren, General Manager at Comfort Inn Airport, responded to this review, August 23, 2013
I appreciate your candid feedback, thank you. As you remarked, we are the best price point and I believe, value in the area for the market. It's our peak season in the summer however keep prices very competitive. There are many times when it's very affordable to visit like in the beginning of summer or at the very end and before fall foliage. I'm so sorry that you had a problem in the room, and with the location of the room near housekeeping with their cleaning carts. Plumbing problems are an easy fix, thank goodness, and housekeeping carts in that section of hallway happen twice a day when they're preparing to clean rooms for the day, and when they finish up in the afternoon. Good feedback so perhaps we can stagger the cleaning schedule a bit to clear it up. Was disappointing to hear that you disliked the scrambled eggs, and sausage as we had just switched to a new healthier version this month. I've tried them myself and liked them. Have also received great feedback on the taste since the change. Speaking of taste, hope you enjoyed the fresh baked cookies that we put out each afternoon and evening. It's also the perfect weather to enjoy our outdoor patio/BBQ oasis to unwind any time of the day.
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280 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Fredericton, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 14, 2013

I read the reviews on this hotel and thought I would give it a try. It was nothing great. Very small room, small double beds, very small bathroom, black mildew spots on the bathroom ceiling, room service did not take all the garbage with them them like empty pizza boxes. I'm not very picky about free breakfast but the first morning the eggs were extremely runny even for a free continental breakfast. We've stayed in South Portland many times and there are better hotels at a cheaper rate with a pool. This hotel has pretty good ratings which I still find surprising unless they have better rooms than the one we stayed in. The staff seemed nice overall so perhaps that is why. Personally I'll try another hotel next time.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blandergren, General Manager at Comfort Inn Airport, responded to this review, August 23, 2013
Thank you for your feedback. We always appreciate when our guests are candid about moments of pleasure or displeasure. Yes, our rooms are on the cozy small side. We like to think we do a lot with a little like updating recently with new bedding, drapes, chairs & T.V.'s. And especially cleanliness; I'm so sorry we dropped the ball with not getting all the trash out, and for the bathroom ceiling spots. We normally are on top of that as cleanliness is extremely important to us. The eggs chef is now cooking the scrambled eggs to perfection! Sorry about that.... Our staff are fabulous and definitely in their element here. They genuinely find pleasure in helping our guests to have an enjoyable and comfortable stay with us while enjoying the beautiful Portland area.
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jacksonville fl
Top Contributor
89 reviews 89 reviews
32 hotel reviews
Reviews in 46 cities Reviews in 46 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed August 2, 2013 via mobile

We stayed for three nights and had a good stay. The room was small but otherwise decent. The breakfast area and lobby were way to small. The only plus to this hotel is the outdoor patio and hotelis completely non smoking. Having a child With Asthma this was a pleasant surprise. Overall you should only stay here if you get a good deal.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blandergren, General Manager at Comfort Inn Airport, responded to this review, August 23, 2013
I'm so glad you had a good stay with us. We truly enjoy interacting with our guests and helping make your stay as comfortable as possible. I also am thankful that we are smoke free here. The "Breathe Easy" acronym is certainly applicable in your child's case. I'm glad you enjoyed the outdoor patio as it's a quiet oasis for relaxation. We look forward to having you stay with us again. Thank you for your comments.
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Columbus, Ohio
Top Contributor
217 reviews 217 reviews
48 hotel reviews
Reviews in 92 cities Reviews in 92 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed July 31, 2013

This hotel is easy to get to right off the highway and it was above average for the brand. We were very comfortable and would stay here again. It is priced great comparably to the area. You will enjoy this stay.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blandergren, Guest Services @ Front Desk at Comfort Inn Airport, responded to this review, August 23, 2013
Thank you for your wonderful comments about our hotel! It makes us smile to know that you had such a great experience. We strive to make our guest experience warm and comfortable. Thanks again, and have a wonderful day! Reinette
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San Antonio, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 31, 2013

Nice, clean motel. Check-in was quick and professional. Room was spotless, although rather small. Breakfast was great and we had no problems with a crowd, as many have commented. The shuttle is very convenient. Price was great, if you are able to use one of he discounts such as AAA, AARP, etc. We will stay here again.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blandergren, General Manager at Comfort Inn Airport, responded to this review, August 23, 2013
Thank you so much for your kind words! It makes our staff HAPPY :) to hear when they are doing an awesome job! I appreciate you taking the time to let us know what we're doing right.
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Charleston, South Carolina
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 28, 2013

We stayed 1 night prior to our flight from Portland. The room was very clean and included a refrigerator, microwave and coffee pot. It is located very close to the airport but the rooms are very quiet. The motel is also located close to the mall and many eating choices. The hotel also provides a shuttle to the airport which allowed us to return our rental car the night before our flight. We had a very early flight and the hotel even provided coffee, granola bars and fruit at 4 AM in the morning which was a pleasant surprise.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 27, 2013

We stayed one night after a late arrival at the Portland Airport. On the positive side, it is close to the airport and the rooms are adequate - priced at over $150. On the negative side, the breakfast room was much too small to accommodate the hotel guests, making the experience unbearable. I would look for another place the next time, even if it means paying a bit more.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Airport

Address: 90 Maine Mall Rd, South Portland, ME 04106
Phone Number:
Location: United States > Maine > South Portland
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in South Portland
#3 Business Hotel in South Portland
#4 Romantic Hotel in South Portland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Airport 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
This is where you want to be! One block away from the largest mall in Maine. Unwind in our private BBQ/Patio area. We have it all. Beaches, Lighthouses, Entertainment and the Tastiest Restaurants around! Why not enjoy a lobster while you’re here?Smoke Free and an Environmental Leader, Comfort Inn South Portland offers hospitality at it's best! Freshly updated rooms, and an expanded breakfast area offering a complimentary hot breakfast daily, 24 hour Coffee & tea, afternoon cookies, free wi-fi,free long distance in the U.S. & Canada, & flat screen TV's with H.D. ... more   less 
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Also Known As:
Comfort Inn Airport Hotel South Portland
Comfort Inn South Portland
South Portland Comfort Inn
Comfort Inn Airport South Portland, Maine

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