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“Average” 3 of 5 stars
Review of Fairfield Inn Portland/ Maine Mall

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Fairfield Inn Portland/ Maine Mall
2.5 of 5 Hotel   |   2 Cummings Road, Scarborough, ME 04074   |  
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Hotel amenities
Ranked #2 of 13 hotels in Scarborough
Scranton, Pennsylvania
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
110 helpful votes 110 helpful votes
“Average”
3 of 5 stars Reviewed 2 days ago NEW

I am a frequent traveler for work & I usually stay at Marriott properties (Platinum member) whenever possible so I have a lot of comparison opportunities.

This is a fairly solid property as far as front desk and the property manager are concerned. Scarlet at the front desk is extremely helpful & caring. I cannot say enough good things about her & if she doesn't move up in the company it would be a real waste of talent. Jeff, the property manager, responds to both compliments & complaints in a timely & professional manner.

The outdoor pool was a great treat that was unexpected that far north & I throughly enjoyed it one day that hit 90 degrees when I couldn't get to the beach.

The housekeeping at this property left much to be desired. Most days they did not refill the coffee/cups/sweetner in the room & there were food splash marks on a photo the entire week I was there. I also left a gratuity & note several times asking for specific things like extra conditioner & hand towels. I got them once, but they were more than happy to pocket the tip. This is where the property manager, Jeff, stepped in & assisted & I throughly appreciated it. Housekeeping needs some re-training at this property.

Overall I would stay here again & I would recommend it to family & friends.

Stayed July 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Fairfield Inn Portland/ Maine Mall, responded to this review, yesterday
Thank you again for bringing some areas that needed addressing to our attention. I appreciate your feedback and have already begun implementing some coaching and best practices. We look forward to your return and will be ready to impress you!
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215 people have reviewed this hotel

Traveler rating
    116
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    28
    7
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Sparta, New Jersey
1 review
5 of 5 stars Reviewed 3 days ago NEW

We always stay here on our many trips to Maine. The staff is committed to excellence! We always feel welcome and comfortable as we pass through the area! This is a great place to use as home base if you are visiting Portland

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Fairfield Inn Portland/ Maine Mall, responded to this review, yesterday
Dear JodyZ74,

Thank you so much for your review. I means so much for you to appreciate how hard our staff works to give guests an excellent experience. We can't wait to have you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island
Top Contributor
103 reviews 103 reviews
44 hotel reviews
Reviews in 60 cities Reviews in 60 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We've stayed here several times over the years. It is an older property (which means usually bigger rooms) and well maintained. If you've stayed at Fairfield Inns before you will not be surprised. The hotel is spotless, the room, beds and furnishings are comfortable and clean. The staff is very accommodating. They even provide a snack such as soup and salad at dinnertime for no extra charge. A nice touch. Unfortunately there isn't anyplace to chow down within walking distance but I'm sure their courtesy shuttle will take you. Breakfast is typical FFI which means it is ok but not great.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Fairfield Inn Portland/ Maine Mall, responded to this review, 3 days ago
Dear Road_Maven,

Thank you so much for your review. I am glad that you enjoyed our wonderful amenities. We look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, Maine
2 reviews
5 of 5 stars Reviewed 1 week ago

I was at the Fairfield this past week, it had been a couple of months since my last stay. I called and spoke with Scarlett to arrange my stay, and as always, the friendly and courteous manner I have experienced from my previous stays was again very present. The room was clean, neat and comfortable. The staff, well... they are an awesome group !!. Breakfast was fun. The food was good as always, but I saw other guests, some with children, really enjoying themselves. The Fairfield is close to local shopping areas and is conveniently located near the highway. They are, have been , and will continue to be my First Choice !!

Green Features: The personal friendly treatment is always awesome !
  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Fairfield Inn Portland/ Maine Mall, responded to this review, 6 days ago
Thank you for coming to visit us again. We appreciate your review and hope you will stay with us again.
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Guttenberg, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is an awesome choice when visiting Portland for those on a budget. The staff is super friendly and will bend over backwards to service their guests. The assistant manager was extremely helpful and knowledgable. Beverly made breakfast each morning superb. She was so kind. The lobby is inviting and had a coffee/ tea station around the clock. Fruit & ice tea each afternoon. The pool was greatly enjoyed by my kids. It felt like home away from home. The week spent here was terrific.

Room Tip: Rooms are a bit small, but if you are out enjoying Portland, you won't mind.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Fairfield Inn Portland/ Maine Mall, responded to this review, 6 days ago
LadyNE-travel,

We greatly appreciate you staying with us and taking the time to review us as well. We are so glad that you enjoyed your visit with us and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 1 week ago

The young lady (Lorena) that checked us in went above and beyond to make sure our stay was relaxing and worth the trip. We would definity stay at this hotel again !! She actually shuttled us to dinner that night and had a cab pick us up at no extra charge.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Fairfield Inn Portland/ Maine Mall, responded to this review, 6 days ago
Thank you for your review! We are glad that you enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 weeks ago via mobile

We thoroughly enjoyed our stay at your hotel. The staff were excellent and the property was clean and well kept. Breakfast area was lovely. Thank you, especially Lorena for everything! I would recommend this hotel to family and friends as it was close to highways and located in an area with access to restaurants and stores and tourist areas.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff B, General Manager at Fairfield Inn Portland/ Maine Mall, responded to this review, 6 days ago
We are so happy that your stay was excellent. The staff are experts at making guests feel at home. Please visit with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fairfield Inn Portland/ Maine Mall

Address: 2 Cummings Road, Scarborough, ME 04074
Phone Number:
Location: United States > Maine > Scarborough
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 13 hotels in Scarborough
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Portland/ Maine Mall 2.5*
Official Description (provided by the hotel):
Our completely renovated hotel in South Portland is only two miles from Portlaind International Jetport (PWM) and 1/2 mile from Portland Maine Mall. Guests enjoy comfortable guest rooms, free high speed internet and complimentary hot break buffet during every stay at our South Portland hotel. Between 4:30pm and 7pm daily, join us in the lobby for an evening reception featuring light fare and non-alcholic beverages. We provide a local shuttle within a 5 mile radius and complimentary roundtrip airport transportation from 4am to 11pm. Visit us in the warmer months and enjoy the only heated outdoor pool in the area. ... more   less 
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Also Known As:
Fairfield Inn Portland/ Maine Mall Hotel Scarborough
Fairfield Inn Scarborough
Fairfield Scarborough
Scarborough Fairfield Inn
Fairfield Inn Portland/ Maine Mall Scarborough

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