I am a frequent traveler for work & I usually stay at Marriott properties (Platinum member) whenever possible so I have a lot of comparison opportunities.
This is a fairly solid property as far as front desk and the property manager are concerned. Scarlet at the front desk is extremely helpful & caring. I cannot say enough good things about her & if she doesn't move up in the company it would be a real waste of talent. Jeff, the property manager, responds to both compliments & complaints in a timely & professional manner.
The outdoor pool was a great treat that was unexpected that far north & I throughly enjoyed it one day that hit 90 degrees when I couldn't get to the beach.
The housekeeping at this property left much to be desired. Most days they did not refill the coffee/cups/sweetner in the room & there were food splash marks on a photo the entire week I was there. I also left a gratuity & note several times asking for specific things like extra conditioner & hand towels. I got them once, but they were more than happy to pocket the tip. This is where the property manager, Jeff, stepped in & assisted & I throughly appreciated it. Housekeeping needs some re-training at this property.
Overall I would stay here again & I would recommend it to family & friends.
- Official Description (provided by the hotel):
- Our completely renovated hotel in South Portland is only two miles from Portlaind International Jetport (PWM) and 1/2 mile from Portland Maine Mall. Guests enjoy comfortable guest rooms, free high speed internet and complimentary hot break buffet during every stay at our South Portland hotel. Between 4:30pm and 7pm daily, join us in the lobby for an evening reception featuring light fare and non-alcholic beverages. We provide a local shuttle within a 5 mile radius and complimentary roundtrip airport transportation from 4am to 11pm. Visit us in the warmer months and enjoy the only heated outdoor pool in the area. ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn Portland/ Maine Mall Hotel Scarborough
- Fairfield Inn Scarborough
- Fairfield Scarborough
- Scarborough Fairfield Inn
- Fairfield Inn Portland/ Maine Mall Scarborough