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“Close to Portland” 5 of 5 stars
Review of Residence Inn Portland Scarborough

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Residence Inn Portland Scarborough
3.0 of 5 Hotel   |   800 Roundwood Drive, Scarborough, ME 04074   |  
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Ranked #6 of 13 Hotels in Scarborough
Beverly, Massachusetts
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Close to Portland”
5 of 5 stars Reviewed July 7, 2014

Was able to check in early and given keys to the room however we were told that weren't able to enter the room until 3pm when it would be clean. Wasn't a problem, we went off to the beach for the day. Easy access to the Old Port, Maine Mall, and Cape Elizabeth. Room was spacious and clean and quiet even though it was on the first floor. The beds were so comfortable (we overslept our alarm). Unfortunately we didn't have time to have breakfast so I can't rate on that. I would definitely stay here again!

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abraham R, General Manager at Residence Inn Portland Scarborough, responded to this review, August 12, 2014
Dear BDeve073

Thank you for taking the time to review our property. I'm glad that you enjoyed your stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future travels to the area.

Best Regards

Abraham Rivas
General Manager
1-207-883-0400
Portlandmegm@ih-corp.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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190 reviews from our community

Traveler rating
    81
    59
    39
    8
    3
See reviews for
69
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22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Deerfield, Massachusetts
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 29, 2014

The hotel was very clean, the room size perfect, however, the location of the room did not make for a restful sleep. We would not stay here again due to its location so close to the highway...much too loud and noisy to sleep.

Room Tip: Do not get a room on the back side of the building. The highway noise is quite loud. Also, room 32...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 29, 2014

Over the last 2 weeks I have been staying agh the Residence Inn in Portland Scarborough, Maine.

The staff is very friendly and the rooms are spacious.
Having a full size fridge, cups, plates and silverware you can feel like you are home while you are on the road.
I try not to eat at restaurants when I am traveling for work, and the hotel provides enough comfort for me to spread out and relax.

The only down side is the bedding could use some updating. The mattresses in both rooms I have stayed in were a little worn out.
Other than that it's a great place to stay.

Room Tip: All rooms (2) that I have stayed in are nice.
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Green Features: Very good, they reuse towels. There are little signs that tell you what to do if you want to use the same towel.
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abraham R, General Manager at Residence Inn Portland Scarborough, responded to this review, August 12, 2014
Dear FreqTravel1969

Thank you for taking the time to review our property. I'm glad that you enjoyed your stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future travels to the area.

Best Regards

Abraham Rivas
General Manager
1-207-883-0400
Portlandmegm@ih-corp.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 22, 2014

If it were during cooler weather I'd give this a 4 star review. The AC can't be put below 68 degrees so it was a little warm for sleeping. They have to keep it at that as the AC units freeze up otherwise. (Multiple staff told me, though who I assume was a manager denied it. Honestly is really the best policy, so that was annoying.) Otherwise the 1 bedroom suite was twice the size of the rooms at the hotel next door. They're also pretty updated, so don't judge by the hallways that are a bit dim. There's no oven, but I didn't need one. There's a microwave & two burner stove. Only negative is you can't boil a big pot of water for pasta which I wanted the first night. Beyond that everything worked great. You do need to buy your own detergent to use the disgwasher or to wash dishes on your own. Breakfast had hot and cold items both, so that was good. Room was clean. The bed is hard as a rock though. I was in a lot of back pain every morning. Some of the staff really went out of the way to help me, including helping me change rooms as my AC was frozen when I got here. They're all very friendly though, from housekeeping to front deak to maintenance, etc. they also serve food in the evening, though I don't know if it's every night. Good to ask when you arrive.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 20, 2014

Hotel is subpar for Marriott. The only reason they are receiving a 3 is because the evening I arrived Cindy was at the front desk. She was AWESOME!!! Helpful with everything. However it kind of went south after that. Got to the room which had a nice setup but it was not clean. I don't think the rug has seen a vacuum in a long time. The sofa either. Went into the bathroom and there was about 10 sheets of toilet paper on the roll with no replacement roll, no box tissue and the piece de resistance the long black hair in the shower. Not one or two pieces CLUMPS on the walls, shower floor. To add insult to this already disgusting site there was long silver hair on the floor. The toilet seat was broken on one side so you had to hold in place or it slipped off to one side. I figured I would give them a chance to fix however the next day only one of our trash cans had been emptied, stuff still all over the carpet oh yeah and still no toilet paper. I went down to the front desk spoke to what I thought was manager and got "here" not sorry for the inconvenience. Nothing. Where did Cindy go??? Please find her and let her train your ENTIRE STAFF on how things should be done when dealing with guests

Room Tip: Plenty of other hotels in area. Do not stay here. You don't even get what you pay for!!!
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  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 16, 2014

Pros: Easy to get to, very close to and easy to get to the greater Portland area, breakfast was good, pool was warm
Cons: Right next to highway and you can hear it all night long, dirty, old, staff was unprofessional, key cards didn't work multiple times, side entrance door was broke.

We were very disappointed with this hotel for the price that we paid. We stayed 3 nights and our room was never cleaned once. When we arrived there was old coffee grounds in the coffee pot, dirty dishes in the cupboard, hair and dirt around baseboards, chipped paint, mold in shower, dust every where, very noisy all night long due to highway.

We are not fancy people and usually never complain but we were very disappointed. This hotel did not seem up to usual Marriot standards.

Room Tip: Do not get a room near the highway.
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  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset, Massachusetts
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 14, 2014

Residence Inn is right behind the Mall of Maine and has suites,indoor pool and hot tub, includes a hot breakfast buffet. Clean spacious rooms with kitchen,small dining table and sitting area. The 1 bedroom suite which was spacious. and the queen bed was comfortable as you would expect from Marriott. There are many places to eat in the area. and there is much to do downtown Portland. This is just 10 miles from Old Port Portland R 295 to exit 4 and Portland Lighthouse. I have stayed here before and never been disappointed. Friendly staff. Pets welcome for a fee.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Portland Scarborough

Address: 800 Roundwood Drive, Scarborough, ME 04074
Location: United States > Maine > Scarborough
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Scarborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Portland Scarborough 3*
Number of rooms: 78
Official Description (provided by the hotel):
The Residence Inn by Marriott Portland/Scarborough hotel is the perfect place to lay your head when visiting the greater Portland Maine area. Our suites are designed to keep you comfortable and connected to all of the fun things to do in Portland, Maine. Whether you are here for business or pleasure or a fine mix of both, we can help you go exploring. Our luxury apartment hotel is conveniently located near Maine’s scenic beaches, breathtaking state parks, historic lighthouses, or destination shopping areas including World Famous Outfitter Cabela’s or Maine’s own L.L. Bean. For a truly unique experience, enjoy harness racing at Scarborough Downs or auto racing at Beechridge Motor Speedway. Our Portland/Scarborough hotel is just minutes away from Portland’s downtown district and historic old port area. Whether you are looking for a uniquely Maine dining experience or a national chain restaurant, there is something nearby to satisfy even the most selective palate. ... more   less 
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Also Known As:
Residence Inn Portland Scarborough Hotel Scarborough
Residence Inn Scarborough
Scarborough Residence Inn
Residence Inn Portland Scarborough Maine

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