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“A new Hilton family chain that could use a little sprucing up.” 3 of 5 stars
Review of Homewood Suites by Hilton Portland

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Homewood Suites by Hilton Portland
3.0 of 5 Hotel   |   200 Southborough Drive, Scarborough, ME 04074   |  
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Ranked #1 of 13 Hotels in Scarborough
Mapleton, Maine
Top Contributor
93 reviews 93 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
102 helpful votes 102 helpful votes
“A new Hilton family chain that could use a little sprucing up.”
3 of 5 stars Reviewed April 8, 2013

We stayed at the Homewood overnight a few days ago. It was sadly just an average experience for us, having sampled the other Hilton chains in the area. We reserved two rooms using my HHonors Points and was bumped up to a king suite (?) in one of our rooms. The other room, the studio suite smelled musty. We noticed that the garbage disposal in the sink was giving off some weird odor (this was in the king suite room), so we turned it on to notice that it was making odd noises like something weird or metallic was stuffed into it.

We went down to the evening dinner which was a nice touch, but the garlic bread was soggy and the stuffed shells were cold. I was confused how dinner service worked and wanted to get some wine charged to my room; however, the only person working that night kept returning to the kitchen or watching the lobby TV throughout the night which was a little bit unprofessional (although the breakfast staff did this, too). I was expecting a little more out of a Hilton branded dinner, and we ended up going upstairs to try and find a place that would deliver. Went back to the room to notice that we didn't even have a phone book in the room! On a side-note, if you're looking for delivery, it is tough to find a delivery place in Scarborough! Went through five places before we got Amatos to deliver to us.

Had a little trouble with some rowdy people in the hall, but it subsided quickly. Breakfast was just normal, had better at most Hamptons.

All in all, the room set-up was wonderful, the woman who checked us in and out was great, but I had some trouble with a rude night staff/manager (?) and the breakfast/dinner staff. I can't say I was satisfied with my stay, and I really wanted to have a great experience here after hearing so many wonderful things and noticing that this was the #1 Tripadvisor hotel for Scarborough, but sadly this may not be the place for us next time. I look forward to seeing some upgrades to this new place, and giving it a try sometime in the future.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, General Manager at Homewood Suites by Hilton Portland, responded to this review, April 10, 2013
Dear Yendi,

We are sorry we were not able to provide you with the consistent quality of service you expect and deserve. Please know that your encounters with our overnight manager and evening reception staff are not typical of our hotel and we will use your experience as part of our ongoing training to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. Thank you for your feedback and we look forward to the opportunity to show you the complete quality stay you deserve the next time you are in the area.

Thank you,
Kim Dennis
General Manager
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311 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Korean first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed April 8, 2013

Excellent hotel and value. Stayed one night with my two boys prior to departure the next morning from nearby Portland Airport. We had a studio suite with separate kitchen, large bathroom, king bed, and sleep sofa. One boy slept in the king bed with me and the other on the sofa. We were all comfortable. Breakfast was good and offered a decent variety. We had packed our toiletries in one of our suitcases, so the manager gave us complimentary ones. Clean, modern, comfy beds. My son loved the blanket for the sofa so much he wanted ot take it home (we didn't).

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, General Manager at Homewood Suites by Hilton Portland, responded to this review, April 10, 2013
Hi there,

Aren't the blankets great!?! They are so soft and cozy and our guests just love them. We are all so pleased that you enjoyed your visit at our Homewood Suites and thank you for taking the time to share your positive experience with TripAdvisor. We hope you will come back again soon.

Warmest Regards,
Kim Dennis
General Manager
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NJ
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 29, 2013

We were here Palm Sunday weekend. When we got to our room, we realized that we were right next to the electrical room, which was right next to the elevator. The room was pretty nice and clean. We enjoyed staying there. The only blemish to our stay was the breakfast. The quality of the breakfast didn't match the quality of the rooms. Service was very friendly. Will definitely return when in the area!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, General Manager at Homewood Suites by Hilton Portland, responded to this review, April 5, 2013
Hi there,

Thank you so much for taking the time to provide us with valuable feedback about your visit to our Homewood Suites by Hilton Portland ME. We are so pleased that you were comfortable in our clean and spacious suite and that our Homewood Team provided friendly service. Our breakfast and dinner menu offerings change daily and we are always working towards improving guest satisfaction. I hope that you will come back again soon!!

Warmest Regards,
Kim Dennis
General Manager
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Whitney Poiint, NY
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 28, 2013

Hilton's Homewood Suites are great for a long weekend. My husband and I stayed in a studio suite that had plenty of seats for when our daughter and family came over to visit. All the staff was friendly, the food at breakfast and the evening reception was tasty. A very comfortable place to stay.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, General Manager at Homewood Suites by Hilton Portland, responded to this review, April 5, 2013
Hi there WPTraveler,

We are all so pleased that you and your husband enjoyed your weekend getaway to our Homewood Suites by Hilton, Portland, ME. We were so happy to provide a comfortable suite for you and sincerely hope you will visit us again in the near future.

Happy Spring,
Kim Dennis
General Manager
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Presque Isle, Maine
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 28, 2013

I'll first start off by saying That This Hotel Is above and beyond other Hotels. The Greatest Hotel we have ever stayed at!!
The staff Is outstanding, They go way above the normal to make you feel at home!!
The Hotel Is Spotless, and smells Clean!!, They offer free Breakfest Daily, And Free Dinner ( Mondays to Thursday), The suits Have everything and More!! Look at there pics and that is what your getting. We were very Impressed!! They will even go to the store for you if you bring the front desk a shopping list by noon.. From 2 tv's to a dishwasher, full size freidge, stove, and real dishes, and everything to make a meal with meaning pots, pans, plates cups, glasses, and more!!
I can't forget to add the Micro wave... They have Landry on site at a great price on the 3rd floor. A pool, and fitness room...
We stayed on the 4th floor.. It was so quit we never heard anyone.. The house keepers and front desk staff, also the kitchen workers always went out of there way to wish you a great day, and always smiled!! A big plus!!
We will always stay there from now on!!!! When we are In the area.....

Room Tip: The Place Is awesome!!!! You'll Love It!!! It's all up to Date, and More!! Great Wifi, Grea...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, General Manager at Homewood Suites by Hilton Portland, responded to this review, April 5, 2013
Hi jdboys!,

Wow, what a great review you posted on TripAdvisor about hotel! Thank you so much for taking the time to write about your visit to our Homewood Suites by Hilton Portland, ME. We are so glad that you enjoyed your stay, found it quiet, and clean, and the best part, I think, was the kind comments you made about our staff. We really pride ourselves in taking special care of our guests and I am so happy that you found us welcoming and just right for you. We look forward to having you and your family as guests again soon.

Warmest Regards,
Kim Dennis
General Manager
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Fredericton, Canada
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 11, 2013

We prefer two bedroom suites when traveling and Homewood has a great setup. Nice facility. Very quiet (i.e. heard no noise from hall or neighbouring rooms). They offered $50 fee to let us park there for a week and it is a lot cheaper than airport parking. WIll know next time.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, General Manager at Homewood Suites by Hilton Portland, responded to this review, March 25, 2013
Hi OriginalShoon!
Thanks so much for writing the nice review about our Homewood Suites Portland ME on TripAdvisor. I am so glad you enjoyed our two bedroom suite; it sure is spacious and comfortable. We are here to help with your next reservation, and by all means, our Park & Fly is a true value when flying out of Portland Jetport. See you next time,
Kim Dennis, General Manager
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Palmer,Massachusetts
Top Contributor
71 reviews 71 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 28, 2013

The Hotel is centrally located for just about anything you wish to do,be it the ocean,dining,sports,theatre,shopping ,etc. The staff is extremely friendly,and helpful, and the rooms are top notch, and very inviting.and of course the evening managers reception,with free dinner(Mon.-Thurs.) is a nice bonus. A must stay if in the area.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, General Manager at Homewood Suites by Hilton Portland, responded to this review, March 1, 2013
Thanks for taking the time to give us your favorable vote of confidence on TripAdvisor. We are so pleased that you found the location perfect, and the suites so comfortable. I will be sure to share your kind comments about the staff at our next group morning meeting; our Homewood Huddle. Please stop in and see us soon!

Warmest Regards,
Kim Dennis, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Portland

Address: 200 Southborough Drive, Scarborough, ME 04074
Phone Number:
Location: United States > Maine > Scarborough
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Scarborough
#1 Business Hotel in Scarborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Portland 3*
Number of rooms: 92
Official Description (provided by the hotel):
Our indoor pool and Jacuzzi will keep all children, young and old, entertained. ... more   less 
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Also Known As:
Homewood Suites By Hilton Portland Hotel Scarborough
Homewood Suites Scarborough
Portland Homewood Suites
Portland Hilton
Homewood Suites By Hilton Portland Maine/Scarborough

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