We stayed at the Homewood overnight a few days ago. It was sadly just an average experience for us, having sampled the other Hilton chains in the area. We reserved two rooms using my HHonors Points and was bumped up to a king suite (?) in one of our rooms. The other room, the studio suite smelled musty. We noticed that the garbage disposal in the sink was giving off some weird odor (this was in the king suite room), so we turned it on to notice that it was making odd noises like something weird or metallic was stuffed into it.
We went down to the evening dinner which was a nice touch, but the garlic bread was soggy and the stuffed shells were cold. I was confused how dinner service worked and wanted to get some wine charged to my room; however, the only person working that night kept returning to the kitchen or watching the lobby TV throughout the night which was a little bit unprofessional (although the breakfast staff did this, too). I was expecting a little more out of a Hilton branded dinner, and we ended up going upstairs to try and find a place that would deliver. Went back to the room to notice that we didn't even have a phone book in the room! On a side-note, if you're looking for delivery, it is tough to find a delivery place in Scarborough! Went through five places before we got Amatos to deliver to us.
Had a little trouble with some rowdy people in the hall, but it subsided quickly. Breakfast was just normal, had better at most Hamptons.
All in all, the room set-up was wonderful, the woman who checked us in and out was great, but I had some trouble with a rude night staff/manager (?) and the breakfast/dinner staff. I can't say I was satisfied with my stay, and I really wanted to have a great experience here after hearing so many wonderful things and noticing that this was the #1 Tripadvisor hotel for Scarborough, but sadly this may not be the place for us next time. I look forward to seeing some upgrades to this new place, and giving it a try sometime in the future.
- Official Description (provided by the hotel):
- Our indoor pool and Jacuzzi will keep all children, young and old, entertained. ... more less
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- Also Known As:
- Homewood Suites By Hilton Portland Hotel Scarborough
- Homewood Suites Scarborough
- Portland Homewood Suites
- Portland Hilton
- Homewood Suites By Hilton Portland Maine/Scarborough