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“5 star hotel” 5 of 5 stars
Review of Homewood Suites by Hilton Portland

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Homewood Suites by Hilton Portland
3.0 of 5 Hotel   |   200 Southborough Drive, Scarborough, ME 04074   |  
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Ranked #1 of 13 Hotels in Scarborough
Halifax, Canada
Top Contributor
258 reviews 258 reviews
74 hotel reviews
Reviews in 169 cities Reviews in 169 cities
204 helpful votes 204 helpful votes
“5 star hotel”
5 of 5 stars Reviewed December 2, 2011

We made the booking based on the TA reviews and weren't disappointed. The hotel was very clean and welcoming with a nice large lounge area. The suites were large, well maintained, extremely clean and nicely furnished. The staff were very helpful and friendly. The breakfast options were average.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, General Manager at Homewood Suites by Hilton Portland, responded to this review, December 8, 2011
Dear 4States,
Thanks for the great review of our hotel! We are very pleased that you found it clean, comfortable and roomy. I hope you'll return soon.
Kim Dennis, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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311 reviews from our community

Traveler rating
    221
    70
    13
    6
    1
See reviews for
114
100
12
64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Korean first
  • Any
English first
Pearland, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2011

We had never stayed at a Homewood Suites before and this location immediately made us fans of the franchise. The suite-style room was super-convenient and full of extra amenities. It was squeaky clean and fresh-feeling. The complimentary full breakfast and Monday through Thursday complimentary evening meals were a total suprise and much appreciated in a city where restaurant meals are a bit pricey. We initially booked just one night but as soon as we saw the room we went down to the front desk and booked in the rest of our week in Portland. The staff were extremely friendly, helpful, and justifiably proud of their hotel. I absolutely recommend this place to everybody and I look forward to staying with them again.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Effort, PA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 18, 2011

My fiance and I stayed at the Homewood during the first part of our vacation to Maine. We had a wonderful time. We arrived later in the evening on our first night and were pleasantly surprised that we were the "guest of the day". We got a $5 certificate to the suite shop which we immediately spent on ice cream to share!! :-) The room we had was on the third floor and it was cozy, spacious and well appointed. The air conditioning worked well in both the living room and the bedroom.

The hotel itself was conveniently located near a mall and quite a few restaurants. We enjoyed the fact that it was about an hour from both Kittery and Freeport which gave us lots of options for day trips. We would definitely stay here again if we found ourselves back in the area.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarrytown NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2011

My wife and I and twin 1 year old sons stayed at the hotel for 2 nights. We were treated very well during our entire stay. The staff was helpful and set up 2 pack and plays in advance of our arrival at our request. We found everything in our room clean and well organized. The staff went so far as to briefly stop using a vacuum because it scared my son. The Hotel was clean, easy to get to and in great condition. The breakfast was perfect for us and our boys. Two high chairs were always waiting nearby.

Traveling with small children can be very difficult but this staff and hotel made it so much easier.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, Guest Relations Manager at Homewood Suites by Hilton Portland, responded to this review, October 11, 2011
Thank you for taking the time to add a comment about your recent visit to our Homewood Suites by Hilton Portland, ME. Your comments and scores are very important to us and to the success of our hotel. I will be sure to share them with the Homewood Team at our morning Huddle. I know you had many choices of hotels in which to stay while in Portland, thank you for choosing us. We look forward to having you as a guest again soon.

Marla Crossetti
GSR
Homewood Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
belchertown ma.
1 review
5 of 5 stars Reviewed September 29, 2011

we stayed at the homewood suites in portland maine while our relative was in the hospital, that is the best hotel i had ever stayed in, we stayed 9 days, the hotel was so clean and spotless, and the rooms were beautiful, the service was excellent, they were so nice to us, what a wonderful hotel,
we were there from mass. and my sister was form nh. we were both so pleased with all the service they gave us,

Room Tip: all rooms are beautiful, everything was perfect
See more room tips
  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, Guest Relations Manager at Homewood Suites by Hilton Portland, responded to this review, October 11, 2011
Thank you for taking the time to add a comment about your recent visit to our Homewood Suites by Hilton Portland, ME. Your comments and scores are very important to us and to the success of our hotel. I will be sure to share them with the Homewood Team at our morning Huddle. I know you had many choices of hotels in which to stay while in Portland, thank you for choosing us. We look forward to having you as a guest again soon.

Marla Crossetti
GSR
Homewood Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, Maine
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 23, 2011

It started as a pretty routine weekend away - Friday night ballgame in Portland, stay at the hotel Friday night and Saturday. Friday night was great; Saturday morning breakfast was great. Saturday night we snuggled in after dinner, ready to watch something after being out all day. Then the fire alarm went off and everyone went to the parking lot. The hotel sent someone around to all the waiting guests explaining what they knew from the Fire Dept. (someone had a grease fire in a room; no one hurt). We got back in after an hour or so. At two or three the fire alarm went off again - back out to the parking lot. Nothing this time - just re-setting the alarms. Thankfully breakfast was good again that morning but the family was a little ornery. When checking out we asked whether the hotel was going to compensate guests for the evening; they were. For us there was a catch; we stayed using HHonors points and the decision whether to compensate was up to them, not the hotel. We learned from the hotel manager later in the week that corporate would compensate us. It took a while (about six weeks) and some follow up (several e-mails), but HHonors did credit the points back to our account as they said they would. Would we stay there again? Definitely - it's comfortable, the people are friendly, the manager was very helpful in resolving our situation. Would we use HHonors? Yes - we've been with them for years and usually it's great. They were slow this time but they did what they said they would.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fall River
Top Contributor
95 reviews 95 reviews
20 hotel reviews
Reviews in 49 cities Reviews in 49 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 19, 2011

We enjoy the larger room and kitchen area this type of hotel offers. The room was clean with a confortable king bed. Breakfast was good and had a pleasant dining area. There were 2 grills outside that are sometimes used for the week night menu. There is a brew pub a short walk away for additional dining options. Good location near highways leading in all directions.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kim_dennis, Guest Relations Manager at Homewood Suites by Hilton Portland, responded to this review, October 11, 2011
Thank you for taking the time to add a comment about your recent visit to our Homewood Suites by Hilton Portland, ME. Your comments and scores are very important to us and to the success of our hotel. I will be sure to share them with the Homewood Team at our morning Huddle. I know you had many choices of hotels in which to stay while in Portland, thank you for choosing us. We look forward to having you as a guest again soon.

Marla Crossetti
GSR
Homewood Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Portland

Address: 200 Southborough Drive, Scarborough, ME 04074
Phone Number:
Location: United States > Maine > Scarborough
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 13 Hotels in Scarborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Portland 3*
Number of rooms: 92
Official Description (provided by the hotel):
Our indoor pool and Jacuzzi will keep all children, young and old, entertained. ... more   less 
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Also Known As:
Homewood Suites By Hilton Portland Hotel Scarborough
Homewood Suites Scarborough
Portland Homewood Suites
Portland Hilton
Homewood Suites By Hilton Portland Maine/Scarborough

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