The building itself has atmosphere, but since the owners are trying to sell the property, they aren't interested in pleasing customers. Our greeting was underwhelming. We were not shown how anything in the two rooms we reserved operated. Heat had not been turned on, so the rooms were very cold. When we went to use the shower, we had to find the owner and ask for the water to be turned on. At 10:45 pm, we discovered that the beds in both room did not have sheets, only the blanket and spread. It took some time to awake the owner, who indicated that we should change rooms to ones that had sheets. The problem was that one of the rooms had radiator heat that was not turned on either, the other rooms having electric base-board heat. We opted to remove the linens from that room and make-up the beds in our our original rooms. My daughter was able to move to the second room because of the base-board heat. The breakfast in the morning was not anything special. We had become accustomed to special breakfast quiches or cassaroles, fresh juice and fruits, yogurt, fresh baked items, etc at other b&b's that we have stayed at. None of this was present here. We asked about an ajustment for our inconvenience and were told that because we were leaving our luggage for a few hours that that would be our adjustment. On a positive note, I had an 8:30 appointment in the Augusta area and food was made available at 7:15 which is earlier than the usual breakfast hour.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
In reply to Mr. G. of Canton, OH, I can only say, as I said to him: I am truly sorry for the unmade beds. While it was totally our fault, it took three of us to initiate our "innkeepers nightmare". I asked the new chambermaid to put sheets on the beds. She looked at the beds, all spread up (how they are left in the winter), and drew the erroneous conclusion that the beds were made up already. My husband, in inspecting the rooms, which he usually does meticulously, had not been alerted that the sheets needed to be checked - the beds looked good to him, as well.
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Re. Mr. G's other comments: If he had read the booklet in his room, which explains inn operations, he would have known how best to alert this innkeeper (there is a bell to push inside the front door to get quick response). I do not do well with someone barging into my kitchen and yelling for me in my bedroom. Groggy with being rudely awakened, I thought it a fine idea that they move next door to rooms all made up. Apparently they did not, but did not say so. If they did not share their concerns with me, how could I respond?
While we apologized sincerely, we did not offer monetary recompense, as a generous discount and extended checkout from 11am to 4pm had been proffered and accepted before their arrival.
I assure you that service is our highest priority. We are welcoming back a high percentage of return guests this summer which we take as a true measure of the success of this venture.
We sincerely hope that you will understand that Mr. G's experience was an isolated and extraordinary event.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.