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“Great Views of Harbor” 4 of 5 stars
Review of Holiday Inn Portland By The Bay

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Holiday Inn Portland By The Bay
3.0 of 5 Hotel   |   88 Spring Street, Portland, ME 04101   |  
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Ranked #10 of 18 Hotels in Portland
ny
Top Contributor
165 reviews 165 reviews
43 hotel reviews
Reviews in 61 cities Reviews in 61 cities
64 helpful votes 64 helpful votes
“Great Views of Harbor”
4 of 5 stars Reviewed September 25, 2013

Had a nice room with a good view of the bay. Room was clean, quite, comfortable and always well serviced. The staff at the front desk was always very helpful with directions and things to do. The parking was good even if it was $10 a day. You can walk to everything from this hotel so the location is great. Breakfast was OK if you ordered from the menu, buffet did not look too good. Good wait staff. Rooms could use a little updating. Wi-Fi good. Valet help us out one night when it rain and took us to our cafe. Would stay here again.

Room Tip: Get a room with a view if you can afford it.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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707 reviews from our community

Traveler rating
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    38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Conneaut Lake, Pennsylvania
1 review
5 of 5 stars Reviewed September 25, 2013

I hesitated many times before confirming my reservations at the Holiday Inn Portland By The Bay and was very thankful we stayed here. Everything about the place was perfect. The employees are very pleasant, well everyone except one older gentleman in the restaurant who was a bit on the strange/assertive side, we just ignored his behavior and had fun with it! The accommodations were wonderful, the beds are very inviting, clean, and they provided us with everything we needed. The shuttle service is wonderful, do not hesitate to ask the drivers what to do while in Portland, they led us in the right direction. We called for them and they were always there in the small amount of time they said it would take. Lovely drivers who go out of there way. Go ahead and stay here, it was great for us.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 24, 2013

I am so happy we chose this hotel. The room was big and clean and the view of the harbor was outstanding! My husband happily and quickly noted that they had the biggest TV out of any hotel we have ever stayed at. It was a bit of a walk to the Old Port, but there were also many restaurants close by including The Little Tap Room which is literally kitty corner from the hotel. They have an onsite restaurant, but we didn’t try that out. We didn’t mind walking where we needed to and there were plenty of taxis if you needed one. Check-in was quick and painless and the parking garage suited us well. I really can’t think of one thing that wasn’t great about this place. I’m not certain where all these negative reviews have been coming from. It was also literally half the price of other hotels in the area which is another big plus in my book. If we are in Portland again we would definitely return!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bangor, Maine
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 23, 2013

view of the sunrise from your harbor facing room can't be beat -- the hallway on the 11th floor can see to Mt. Washington in NH -- Bed was fine and I noted some have said rooms need update...my areas were fine although not new. My WIFI was fine, desk area was comfortable, plenty of plugs, Keurig coffee in the room, conference facilities were fine - Conference food was fair, wraps were dry and uninspiring, veggies dip platter in lounge was excessively hot, most tables in the lounge had many glasses left behind by guests that were not picked up..messy place in there...

Room Tip: 11th floor facing the harbor -
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Top Contributor
223 reviews 223 reviews
27 hotel reviews
Reviews in 46 cities Reviews in 46 cities
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed September 22, 2013

I love this place. It is so convenient to downtown, music venues and restaurants. The rooms are clean, quiet and comfortable. The parking is adequate- we were only unable to find parking once. This is the second time I have stayed here and will continue to do so every time I am in Portland!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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RI
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 21, 2013

I am a business traveler and sleep in hotels about 150 nights/year. The room I stayed in was dirty beyond any other hotel I've stayed since staring this job. It was a double room, when I pulled down the covers it had many long black hairs on the pillows and the sheets. The bathroom was filthy; thick layers of mold that had obviously been neglected for some time, the toilet was dirty - hair on the seat and stains under the seat as well as the outside of the bowl having not been cleaned recently. I was placed in a smoking room despite both having specified a non-smoking room and my Holiday Inn rewards profile stating I want a non-smoking room. The room, was dated, and the smell of smoke did little to improve the ambiance. I would not stay here again if it were free.

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Portland By The Bay, responded to this review, October 8, 2013
Dear dan g,

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

I am concerned to read that your experience was not what you expected. I apologize for our level of cleanliness didn't live up to your expectations and deeply regret the poor experience and service issues you had during your stay.

Your comments are very important as we rely on you, our valued guest to tell us how we are doing and how we can better meet your needs. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, UK
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 21, 2013 via mobile

Nice room, good location in a lovely city to visit. Reasonable price when we booked.
We were unable to turn our air con off but the staff sorted it quickly.
Fitness centre left a little to be desired.
Easy enough to find and parking fine although have to pay

Stayed September 2013
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Additional Information about Holiday Inn Portland By The Bay

Address: 88 Spring Street, Portland, ME 04101
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Portland By The Bay 3*
Number of rooms: 239
Official Description (provided by the hotel):
When you visit the historic, exciting and alluring waterfront City of Portland, why not stay in the midst of it? Award-winning hotel with elegant decor and spectacular views. Just steps away, the Old Port thrives with unique shops, diverse restaurants and a working waterfront. Turn the corner and Portland's new Arts District surrounds the Hotel with the art museum, Children's Museum, galleries and historic homes. The L.L. Bean Factory Outlet Store and Civic Center are only a block away! Jetport is 10 minutes away; courtesy vans are available. Choose from Executive Rooms, Suites and Double/Double Rooms. For your meetings and conventions, let us show you our 14,510 sq. ft. of meeting space and our 12,500 sq. ft. exhibit hall. Our convention coordinators will handle all of your meeting details, including spouse tours and island lobster bakes! Let us show you the pleasure of business in Maine, BY THE BAY. ... more   less 
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Also Known As:
Holiday Inn Portland By The Bay Hotel Portland
Portland Holiday Inn
Holiday Inn Portland By The Bay Maine

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