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“Very nice hotel by airport” 4 of 5 stars
Review of Embassy Suites Hotel Portland

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Embassy Suites Hotel Portland
3.5 of 5 Hotel   |   1050 Westbrook Street, Portland, ME 04102   |  
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Ranked #1 of 18 Hotels in Portland
GreenLeadersBronze level
Oregon
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Very nice hotel by airport”
4 of 5 stars Reviewed June 18, 2013

We booked this hotel because of a late flight arrival, but it was much more than just a place to sleep. Very comfortable bed, nice accommodations, friendly staff, and a welcoming lobby - it would be an easy place to stay for an extended visit, not just a stop-off for flying in and out. The shuttle to and from the airport was very quick (the hotel is almost next door to the terminal), and the drivers all very friendly (in fact, the nicest shuttle experience we have ever had). Breakfast is a step above many "continental" breakfasts now offered at hotels, and had the nice addition of being able to order personalized omelets. Also, eating utensils were not paper or plastic, but "real" dishes and flatware - something I've grown to appreciate.

We had a pleasant stay, and will stay again when we are in the area.

Room Tip: We had a room facing the airport and had no problem with noise from planes.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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681 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Sayville, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 18, 2013

Fantastic hotel with very friendly, accomodating staff. We were warmly welcomed and treated as valued guests throughout our stay. Santina at the front desk has excellent customer service skills and is very friendly, helpful, and professional. She ensured we had a room overlooking the Jetport runway which was great fun for the kids to watch. Chris in the lounge is a great mixologist providing the finest dinner service, great drink suggestions and follows through wonderful beverages, and stimulating conversation. Great steaks and dinner specials.
The evening manager's reception is lovely with live music on Mondays. Enjoy the atmosphere next to the fireplace or waterfall.

Embassy offers full hot breakfast and you must try Andrew's omelettes. He has mastered his craft and serves absolutely perfect omelettes every time.The housekeeping staff are quiet and our room was always immaculate and fresh when we returned at the end of the day. The pool was clear and warm, the hottub hot and bubbly. There is also a sauna perfect for soothing your tired muscles at the end of the day. We really enjoyed the bright open feel of this Embassy hotel, most of them are very dark inside. This hotel has a grand, tasteful cheer with spacious, well appointed rooms. We extended our trip based upon this hotel alone. It is also close to the quaint town of Wells-Ogunquit and outlet shopping in Kittery.

This property is one to add to your favorites list!

Room Tip: Corner suites are grand and spacious.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts, United States
1 review
5 of 5 stars Reviewed June 14, 2013

All the hotel staff were friendly and professional except for the Bartender, as he served the free drinks. The food was great, the Housekeeping service was great, as well Front Desk, Restaurant, Room Service and Hotel Managers. You can't go wrong for the money at this hotel, as it was just a great place to stay and the location. Oh! The gym was great too.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milford, United States
1 review
4 of 5 stars Reviewed June 12, 2013

The staff here are all very professional at all time and very accommodating to all of your needs. The cleaning staff was excellent, one of the best I have experienced. The only negative is the food selection, but if you are a typical meat and potato eater, you will be happy. The location in right in the Jetport, though you will still have peace and quiet, and you can get to anything you would like to see or do within minutes.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, General Manager at Embassy Suites Hotel Portland, responded to this review, June 17, 2013
Dear Theresa M,

Thank you so much for your review from your recent stay with us! I really appreciate you mentioning our housekeeping staff- they have a difficult job and they were really pleased that you singled them out for mention. I would love your feedback on items we could add to our menu. We are working on our summer menu right now so please feel free to contact me at stacy.oreilly@hilton.com with your suggestions on ways we could improve!
I look forward to seeing you again the next time you travel to Portland.

All the best,

Stacy O'Reilly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 11, 2013

Embassy Suites always impress us when we travel. This particular hotel was clean, modern, and had a wonderful (complimentary) breakfast and cocktail hour. We stayed in a double room suite which was more than enough room for 4 adults. The only drawback is the hotel isn't close to downtown Portland- its about a 10 minute drive. However the value and experience we had made up for the location.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, General Manager at Embassy Suites Hotel Portland, responded to this review, June 12, 2013
Dear kaitlan1,

Thank you so much for your wonderful review of our hotel. We really appreciate your comments on the value our hotel offers while still allowing you to explore the great downtown area! Thank you again and we hope to see you the next time you travel to Portland.

Best Regards,

Stacy O'Reilly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, United States
1 review
5 of 5 stars Reviewed June 7, 2013

Nice, clean, fancy, quiet - just perfect... we booked two-bedroom suite to celebrate birthday and had a great time! Kids had a lot of fun in the pool, evening reception, hot breakfast - you cannot bit the price for such package! Was staying at this place before and definatelly go there again!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, General Manager at Embassy Suites Hotel Portland, responded to this review, June 12, 2013
Dear Vera P,

Thank you for choosing our hotel to celebrate your family birthday! I'm so pleased to hear that everyone enjoyed themselves with the pool, evening reception and breakfast.
We love seeing the same guests time after time and love to see local folks for special occassions and quick getaways.

We look forward to seeing you all again soon!

All the best,

Stacy O'Reilly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 7, 2013

Great hotel!!! Front desk staff very helpful and friendly!!! Can't even believe we were at an airport, I never heard a plan land or depart from the room!!! It's a short drive or cab ride from Downtown

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbassyPortland, General Manager at Embassy Suites Hotel Portland, responded to this review, June 12, 2013
Dear Mazydukes,

Thank you so much for sharing your great experience with our hotel on TripAdvisor! Many of our guests comment on how quiet our airport location is. I'm really pleased to hear you enjoyed the hotel and will be sure to pass along to the front desk team your comments about their service.

I hope we see you again the next time you travel to Portland.

Take care,

Stacy O'Reilly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hotel Portland

Address: 1050 Westbrook Street, Portland, ME 04102
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Portland
#1 Business Hotel in Portland
#2 Romantic Hotel in Portland
#3 Family Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Portland 3.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suites Hotel Portland Maine

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