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“Superior Staff puts this property in a class of its own” 5 of 5 stars
Review of Hilton Garden Inn Portland Downtown Waterfront

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Hilton Garden Inn Portland Downtown Waterfront
3.0 of 5 Hotel   |   65 Commercial Street, Portland, ME 04101   |  
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Double HHonors Points
Ranked #3 of 19 Hotels in Portland
Certificate of Excellence 2014
soportland, United States
1 review
“Superior Staff puts this property in a class of its own”
5 of 5 stars Reviewed January 28, 2014

We stayed at the Hilton Garden Inn Portland Downtown Waterfront for three and a half weeks due to some damage at our home. I originally chose the hotel due to convenience of location, competitive price, honors affiliation and welcome to pets. Not long after our arrival I realized the true distinction for this property is the capable, courteous, and enjoyable staff. My family (including the cat) were thrilled with the top notch service and kindness we received at this property. For vacation or business in Portland you will be hard pressed to find a better property.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, February 1, 2014
Dear Lynda M,

Thank you for the wonderful feedback. We certainly regret the circumstances that brought you here, but are pleased to know that we made your stay a pleasant one. I hope that you can stay with us again under a better precedence! Stay well and all the best.

Sincerely,

April Rossignol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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802 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • English first
  • French first
  • German first
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English first
Narberth, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed January 28, 2014

The Hilton Garden in ...in Portland Maine was a real treasure on a long week of travel. The location - the lobby, bar and rooms were very warm and inviting. If you have the opportunity to stay at this location - be certain to talk with bar tender she is a real jewel.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, January 29, 2014
Dear Ronda B,

Thank you for the wonderful feedback that you have posted! We are thrilled to know that you found us warm and inviting. That is just the mark we want to hit, especially in the middle of winter! We look forward to having you join us again.

Best regards,

April Rossignol
General Manager
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Boston
Top Contributor
121 reviews 121 reviews
39 hotel reviews
Reviews in 50 cities Reviews in 50 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 26, 2014

Spent a weekend during the cold weather and the hotel couldn't have worked out better. A short walk to Standard Baking for coffee and sticky buns and to Fore Street for an outrageously good dinner. We parked for free on the street about a quarter mile away but the valet would have only been $15 which didn't seem bad since the public garage across the street wanted $30+ a night. In Maine? Really. The lobby could probably use a vestibule around the sliding doors because it made most of the lobby an uncomfortable, at best, place to relax. But the rooms -- beds, bathrooms, heating -- we're all 5-star.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, January 28, 2014
Dear Trip Advisor Member,

Thank you for your glowing "5 star"review. We are happy to read that you found our accommodations top notch! We are renovating our lobby this summer, so I encourage you to join us again, I think you will like the updates.

Best regards,

April Rossignol
General Manager
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Bangor, Maine
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2014

I had a fantastic impression of this hotel before I ever entered it. I had some questions prior to my arrival regarding decorating the hotel room to surprise my two girlfriends and I was fortunate enough to speak with Meghan. I knew by the end of our conversation I was going to be impressed when I arrived. I was not disappointed! The room was incredible, the decor included very comfy beds, a great sectional sofa and free wireless internet. The breakfast buffet the next morning offered oatmeal,fresh omelets, a fruit bar and of course delicious Belgium waffles! Upon checkout Meghan let me know she applied my stay to my rewards card that wasn't previously attached. I was so impressed I am returning this weekend! In regards to location it is the best hands down, located directly across the street from RiRa restaurant and bar where we ate and danced all night then we walked the old port shopping all day Saturday stopping along for coffee and lunch. SUPERB!

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, January 28, 2014
Dear TammyLooHoo,

Thank you so much for posting a review on line. We are pleased to read that you found our hotel so comfortable, and that you received top notch service from Meghan, she is a star! We look forward to seing you again soon.

Best regards,

April Rossignol
General Manager
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New York City, New York
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 20, 2014

Welcome is warm and professional, hotel lobby is clean and comfortable, there are large screen computers available for use in case you don't have a smartphone/laptop. Hotel in general seemed clean (I only stayed one night and didn't have time to partake in the gym/other amenities), my room was very clean and quiet. Wifi was included (YAY!) and was reliable, TV (what little I watched) worked fine.

My only complaint: the Charbux coffee in the lobby in the morning was viciously awful, but then again that's Charbux for me. I hate that stuff. In a city with such a local roaster culture, you'd think they'd support their local merchants. Went to Crema and had an outstanding latte (a few blocks away) instead.

Location is great, everything is a short walk away. Overall, a very nice place to stay in Portland.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, January 22, 2014
Dear Michel93,

Thank you for providing feedback in regards to your recent stay with us! We are pleased to read that you enjoyed yourself while you were here, and hopefully next time you can spend an extra couple of nights and enjoy our fitness center along with our heated salt water pool and hot tub!

Best regards,

April Rossignol
General Manager
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UK
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 20, 2014

My husband and I stayed her in late November last year and we couldn't have been more pleased with our choice of hotel. Clean, spacious rooms, incredibly comfortable. Great food and a great cocktail bar and above all a FANTASTIC STAFF who couldn't do enough for us and really did make our stay a very memorable one.

On our next trip to Portland (love this place!!) we'll definitely be returning to this hotel - can't praise it enough.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, January 22, 2014
Dear Vivaldi1066,

Thank you for your positive review! We value your feedback, and are thrilled to read that you will be joining us again. I am happy to note that you found us so clean, comfortable, and friendly!The entire team does an excellent job and they will be pleased to read your kind words.

Warm regards,

April Rossignol
General Manager
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Turks and Caicos
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2014

welcoming, friendly staff, delicious oat bars at the front desk, excellent amenities, bar, restaurant. even has a washer and dryer. i love the hotel and the location. would definitely recommend staying here.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, January 22, 2014
Dear Irina D,

Thank you for your glowing review! We are pleased to read that you enjoyed many of our amenities, including our mixed berry welcome bars, they are always a hit! We look forward to welcoming you again when you are back in Portland, Maine.

Best regards,

April Rossignol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Portland
#2 Business Hotel in Portland
#4 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

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