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“fantastic location,great service” 5 of 5 stars
Review of Hilton Garden Inn Portland Downtown Waterfront

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Hilton Garden Inn Portland Downtown Waterfront
3.0 of 5 Hotel   |   65 Commercial Street, Portland, ME 04101   |  
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Ranked #3 of 18 Hotels in Portland
Lexington, Kentucky
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“fantastic location,great service”
5 of 5 stars Reviewed September 7, 2013 via mobile

We were traveling New England by motorcycle and the hotel was fantastic! Let us park right beside the door! Hotel staff were friendly and helpful in their suggestions of sights and things to do. The room was spotless and well appointed, with a view of Casco Bay and Commercial Street right below us! Couldn't have been more pleased!

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, September 10, 2013
Thank you so very much for your kind words! We hope to see you again soon. - Kevin Walker, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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739 reviews from our community

Traveler rating
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    253
    55
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154
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
saratoga, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 6, 2013

We can't wait to return to portland next August, our golden retriever loved every minute of the trip, visiting all the lighthouse parks as well as the ocean, we loved our harbor view room with all it's space.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, September 10, 2013
It was our pleasure having you stay with us! - Kevin Walker, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, Massachusetts
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2013

Hotel was awesome and the folks at this hotel were great, especially the evening bartender.............she was awesome and a great asset to this hotel, Milk with our cookies ! thanks to her ! We had an enjoyable stay. Keep up the good work

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, September 5, 2013
We are very happy to hear you had an "awesome" stay with us. I will be sure to share your positive comments with Sloan, our evening bartender. She does an excellent job! - Kevin Walker, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYS
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed September 3, 2013

We frequently visit Portland, Maine often we continue to enjoy this hotel. Location is everything and we love how this hotel is right on the waterfront and everything is within walking distance, including plenty of great restaurants. Standard baking company is adjacent to the front entrance and why go anywhere else for coffee and pastry for breakfast? (we take our breakfast coffee and pastry and sit on the pier and enjoys the waterfront activity).

Room Tip: To get a waterfront view is the best, but not always easy as the hotel is very busy.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, September 5, 2013
We appreciate your kind words and hope to see you again soon! - Kevin Walker ,GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 3, 2013

The location of this hotel makes it convenient for those who want to be in the downtown area and travel by foot. Everything is pretty much walking distance unless you're venturing out further. However, for the price of the rooms, the amenities seemed really subpar. You're paying luxury boutique hotel prices for a standard hotel. If you're okay with that, I'd recommend it.

We chose this hotel because it was dog friendly. The staff was friendly and average. All around, everything was average and nice. But with that price tag per room, I'd expect a bit more.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, September 5, 2013
Thank you for taking the time out of your day to review our hotel. I am glad to hear you enjoyed our location and our pet-friendly atmosphere. I am sorry to hear you thought the amenities did not meet your expectations. Perhaps there is something we can provide for you the next time you arrive that you didn't see this time? Kind Regards, Kevin Walker GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
172 reviews 172 reviews
46 hotel reviews
Reviews in 53 cities Reviews in 53 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed September 2, 2013

We loved the location of this hotel (right on Commercial Street) and the top floor room with the terrific view of the waterfront. Everything was walking distance from the hotel. Our room had nice space, and I liked the separate couch/seating area with the table. We also had a fridge which was quite welcome. Only negative on the room was the big smear of bird poop on the window (kind of takes away from the beautiful scenery). You do get some street noise but it's not that loud, and the downtown area is pretty quiet by 10p/11p,
The staff was extremely helpful and friendly; one of the valets gave us a great tip for a nice beer garden a little away from the tourist area (Novare Res, cool spot). You do have to pay for parking, which seemed a little much since it's not like we had a choice.
I do think the hotel is a bit overpriced, but we did have a waterfront room at the height of their tourist season, so I'm sure that's why we paid so much.

Room Tip: Top floor with waterfront view. It's pricy but a really nice view.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, September 3, 2013
Thank you for your support of the property and taking the time out of your day to respond on trip advisor. We hope to see you again some time soon! - Kevin Walker, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
154 helpful votes 154 helpful votes
4 of 5 stars Reviewed August 31, 2013

Before I begin, here are my room tips: rooms 612, 610, 512, 510 have the best views of the port and are in a more secluded area of the hotel so that you have reduced elevator noise and foot traffic.

I have an issue with the Hilton price points in general -- not really a luxury hotel, but not a inconsistent. Though I understand Hilton hits a marketing sweet spot in that they are not a luxury hotel (no bellhop, no concierge, bland and cookie cutter decor) but they have great beds and bedding, clean rooms and bathrooms. This Hilton is no exception.

But the price -- ouch! Our cost for one night including the valet parking was $400 on a Monday night. I've paid this much at a Four Seasons. Hilton's prices were about $150 too much. Thankfully, however, the kind staff upgraded us and we racked up some decent HH points.

The views of the harbor were great. Our room was 612 and it afforded a gorgeous view of the bay and the bustling seaport. Portland is a fun city and you are definitely in the middle of everything here.

Hotel tips: the indoor pool is freezing even in summer, way too chlorinated, and ridiculously public. We swam in early evening and street pedestrians were stopping and looking through the windows as we did laps. Hey Hilton, how about some blinds?

Eat elsewhere: Standard Baking Company next door for unbelievable pastries and coffee. Eventide Oysters and DuckFat were two great restaurants within a block or two. You are in the middle of everything at this HIlton include great shops and cafes. I presume this is how they justify the high room rate.

To be fair, it was as it was to be expected -- you know exactly what you're going to get at a Hilton. Nice staff. Clean and exactly the same look as the other zillion Hiltons. I'd only stay here in Portland -- whether business or with family.

We will return but won't pay more than $300

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGardenInnGM, General Manager at Hilton Garden Inn Portland Downtown Waterfront, responded to this review, September 1, 2013
Thank you very much for your detailed review of our property. I am glad to hear you would stay with us again next time around! I am sorry you felt our prices were on the high side. The Portland market has exploded due to the leisure travel demand. To stay at a very limited service, Motel 6/Days Inn, you would be looking at a rate of over $200-$250 during the prime vacation season. We will try our best to show you more value the next time around! - Kevin Walker, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portland Downtown Waterfront

Address: 65 Commercial Street, Portland, ME 04101
Phone Number:
Location: United States > Maine > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Portland
#2 Family Hotel in Portland
#3 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland Downtown Waterfront 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Hilton Garden Inn Downtown Waterfront Portland hotel in Portalnd, Maine is perfectly situated in the city's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being nearby. Steps from our Portland, ME hotel's front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. We're also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center. Beautiful Maine rocky coast and sand beaches are within a short drive!Hilton Garden Inn Portland, Maine Hotel Features...• 120 hotel guestrooms, many with ocean views• Great American Grill® serving a full service, made to order breakfast buffet• Evening hotel room service• Lobby bar serving dinner nightly• 2 state-of-the-art meeting rooms for groups from 2 to 50• On-site catering for meetings, receptions, breakfasts, lunches and dinners for small groups• 24-hour Pavilion Pantry convenience mart• Complimentary shuttle service (airport and local businesses)• Valet Parking• Complimentary 24-hour business center• Complimentary high-speed, wireless internet service throughout hotel• Indoor heated pool and whirlpool• Complimentary fitness facilityThe 120 oversized guestrooms at the Hilton Garden Inn hotel in Portland feature...• Waterfront or Portland, Maine city views!• Complimentary secure printing to the 24-hour business center• Oversized work desk, ergonomic chair and desk level outlets• Two dual-line speakerphones with voicemail• Refrigerator, microwave and coffeemaker• Iron, ironing board and hairdryer• USA Today each weekday morning• Non smoking and accessible rooms availableAttractions near the Hilton Garden Inn hotel in Portland, ME include...• 5 miles from Portland International Airport• Within walking distance from the waterfront• 1/2 mile from I-295 and I-95• 1 mile from the Cumberland County Civic Center• 12 miles from Freeport, home of L.L. Bean• 10 miles from the famous lighthouses of Portland, MaineCome enjoy the hospitality at our Hilton Garden Inn hotel in Portland, Maine.***** Everything. Right where you need it. ***** ... more   less 
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Also Known As:
Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
Portland Hilton Garden Inn
Hilton Portland
Hilton Garden Inn Portland Downtown Waterfront Maine

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