* Our room was not properly cleaned prior to our arrival. To the credit of the staff, we were treated to a meal, offered a new cleaning or a new room altogether.
* Restaurant staff were not as friendly, nor as professional as expected.
* Restaurant food was not as expected, given the prices.
* Noise level for city-side rooms is so bad until 3am that I would never stay city-side again.
* Staff were generally kids on the weekend, and not as professional as the adult staff during the week.
* Staff at valet parking were the most professional of all at the facility.

Next visit to Portland, we will consider the Danforth Inn for a more intimate stay within easy distance to the old-port.

A very nice hotel in terms of location, design, room amenities and design.

My only grouch is that a middle of the night fire alarm going off (no complaint there - it happened, we left, no fire, we turned) showed 2 aspects of the hotel they probably don't want seen.

1. Their night time 'security' seemed ill prepared. From what I could see it consisted of 2 rent a cops who were busy talking to eachother on walkie-talkies while both standing in the lobby.

2. On check out (only one person at the desk BTW and a line forming on Sunday morning), not one mention was made of our putting up with what turned out to be a false alarm activated by kids staying in the hotel. I didn't expect anything like a free stay but a simple thank you and we realize it was a pain would have sufficed.

With one exception, this is a great hotel. The noise from a night club half a block away kept us awake til all hours Thursday and Friday night. Otherwise, the room was beautiful if a little small. The excellent restaurant food was served by a friendly staff. The lobby has a library with priceless books. I'm not sure they realize what they have. Although not first editions, most are rare, with a few reaching back to the 19th century. It was delightful reading George Eliot while sipping on a whiskey sour. The conceirge was the epitome of good will and knowledge. But, I wouldn't stay here again because of the noise. Also, they billed my credit card 2 weeks before the reservation began.

Old Port location convenient to the waterfront, shops etc..Fantastic staff with the best concierge. Sunlit breakfast overlooking a magnificent garden. Loved the turn down with the chocolate lobster! Had a fantastic dinner, the chef is very talented. The hotel bills itself as Portland's only 4 diamond hotel, they are and they deliver. The Portland Harbor Hotel rocks!!!!