I was looking forward to staying with my wife in a 2013 Trip Advisor Certificate of Excellence hotel. The Portland Harbor Hotel promotes this fact at their hotel as well as their website. This hotel is very nice and our room was well-decorated and clean. However, my issues are more with the attitude of the staff and management which are not consistent with a premier hotel. We only had one night in Portland and it was my wife's birthday. I called the concierge earlier in the day asking for a restaurant recommendation and she recommended a restaurant outside of the Old Port District. I was surprised the concierge did not recommend the hotel's restaurant which we understand is highly regarded. The restaurant hostess acted as though we did not have a reservation and after a considerable wait we were finally shown to an unacceptable table (a subject for another review). We left the restaurant and eventually had a substandard meal at restaurant close to the hotel. Upon our return to the hotel, we did go to the front desk manager and explained what had happened. While she was sympathetic, she couldn't explain why the concierge didn't even suggest their own restaurant and made no effort of any kind to address our poor experience. When we checked out the next morning we were not asked if we enjoyed our stay. Upon our return home, we received a survey which I completed very thoroughly explaining my issues with the concierge while also complimenting the valets who were very good. That was over six weeks ago and I have not received any response from the hotel manager. Based on our stay, the hotel concierge, staff and manager are not concerned in providing an exceptional customer experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback. I agree with you, our staff should recommend our restaurant. However, many of our guests get upset when we suggest Eve's at the Garden when the reason for their inquiry was to find information about other local options. We will address the issue with our team. We regret your experience with a local restaurant was not satisfactory. I will also look for your survey and apologize for not being in touch sooner. Please feel free to call me directly with any of your concerns.
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Thank you again for your business. We hope to see you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.